EA Forums - Banner

HUT - Unable to Complete Daily Challenge Since June - Failed To Retrieve Data

Crzyrio
1 posts New member
So I have had this issue for over a week now. I have been unable to complete the Daily Challenges. It is still waiting for me to collect a daily challenge from June. But every time I collect it, it throws an error saying Failed To Retrieve Data.

Spoke to EA 4 Times

1. They asked me to do generic things:
- Delete & Reinstall Game + Save Data
- Rebuild Database
- Restore Licenses
- Delete PSN Account & Re-add

2. Created New PSN Account and tried to complete Daily Challenge (Worked OK)

3. Create Trace & Path Logs for them

After doing all of this and sending they info to them, I was asked to post on here about the issue.
This has been so frustrating.

This is my first time playing HUT and makes me not want to try it again. Im missing out on a lot of monthly cards because of it and since I am just starting those are precious.

End Rant...

Replies

  • EA_Aljo
    2189 posts EA Community Manager
    This is something that will need to be investigated by our specialist team. Try contacting support again ask them to escalate your case. A specialist can look into it further. Thanks!
  • I'm going through the same, it's been like this since June 20th. Called today and I was sent the same email to troubleshoot my system when I know it's clearly a bug in the game
  • EA_Aljo
    2189 posts EA Community Manager
    jrad7080 wrote: »
    I'm going through the same, it's been like this since June 20th. Called today and I was sent the same email to troubleshoot my system when I know it's clearly a bug in the game

    Please see my previous message. Your case needs to be escalated to our specialists for investigation.
  • EA_Aljo wrote: »
    jrad7080 wrote: »
    I'm going through the same, it's been like this since June 20th. Called today and I was sent the same email to troubleshoot my system when I know it's clearly a bug in the game

    Please see my previous message. Your case needs to be escalated to our specialists for investigation.

    I really do appreciate your help. Unfortunately EA Help closed my case for the second time with this issue. Frustrating! I'm moving on from EA NHL titles
  • EA_Aljo
    2189 posts EA Community Manager
    jrad7080 wrote: »
    EA_Aljo wrote: »
    jrad7080 wrote: »
    I'm going through the same, it's been like this since June 20th. Called today and I was sent the same email to troubleshoot my system when I know it's clearly a bug in the game

    Please see my previous message. Your case needs to be escalated to our specialists for investigation.

    I really do appreciate your help. Unfortunately EA Help closed my case for the second time with this issue. Frustrating! I'm moving on from EA NHL titles

    I"m really sorry to hear this. We definitely want you to get help. If you try again, private message me the name of the Twitter/Facebook advisor that takes your case and I'll talk to them about it.
  • Crzyrio
    1 posts New member
    > @EA_Aljo said:
    > (Quote)
    >
    > I"m really sorry to hear this. We definitely want you to get help. If you try again, private message me the name of the Twitter/Facebook advisor that takes your case and I'll talk to them about it.

    So they told me they escalated my case and to keep an eye on my inbox for a response. But it has been 3 weeks now and the issue has not be solved nor has anyone reached out to me.

    This is so frustrating, I literally started playing HUT less than 2 months ago and that is a huge hole in my progress. (Third world problems :lol: )
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!