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Error code for franchise mode

1 posts New member
Hi I have been recently getting this message everytime I open my franchise mode error code: 9C7918F30CCB01E4- 0000000000013000-244DBA876056D539. I have tried uninstalling and reinstalling the game and it still shows up


  • Socair
    2588 posts Game Changer
    Can you try loading an older save rather than hitting continue?
    NHL Series Game Changer & Volunteer Moderator
  • padpru
    1 posts New member
    [quote="Socair;c-2142862"]Can you try loading an older save rather than hitting continue?[/quote]

    When I click franchise mode that message pops up I don’t even get the option to click new, load, continue. I have a Xbox one.
  • EA_Blueberry
    3991 posts EA Community Manager

    Have you tried power cycling your console?

    Hold down the Xbox button on your console until it shuts off. Unplug the power from the console for 5 minutes and then start it back up.
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