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Will the servers be better for NHL 21?

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  • Some Asus model, that's not important. It is what it is, and I won't change it for this game.

    What I see when we play EASHL games is that sometimes the connection is butter smooth all day, and sometimes really laggy all day. And all the while the ping is around 28 to 32 for me. But the difference is like night and day.

    It may be due to combination of things; servers, who I am playing with and who I am playing against, my service provider etc. Who knows - because EA is not telling anything useful and because the ping thing is close to useless.

    Curiously enough, my service provider Telia (is actually Swedish company but operates here too) is launching in co-operation with Finnish national league SM-liiga some sort of eSports league here. I am little hazy on the details, because I am not interested in vs games. Apparently each SM-liiga team will have two players in that league, selected by the actual real teams? Some of them might actually have eSports section running already. But you'd think they'd made sure Telia connections work good with this EA game, right?
  • I've been playing this game since 08-09...has been a yearly purchase for me. The number of modem/router combinations I've tried since the jump to PS4/XB1 is borderline obsessive. There has literally been NO increase in game quality with anything I've tried. I've even tried custom router firmwares along the way, to no avail.

    In my case I think it's safe to say that whatever is going on is external to anything I have ANY control of whatsoever, and that's a big drop of the ball from EA regarding EVERY customer who has a similar scenario to this. What usually happens is that EA blames the ISP and the ISP blames the servers, and the customer flat out gets hosed in the end with no accountability.

    That's just how it is.
  • Sgt_Kelso wrote: »
    Ping is a lie. I have almost constantly 29 ping, and the game can vary from great to downright unplayable.

    Will EA buy me a 'gaming' modem to fix the connection? No?

    Funny,i have one of the top rated gaming routers and still only have issues with ea games. Like you said, ill have great ping and still watch my players convulse all over the ice due to lag. They will never admit it but the problems are in their side. Always have been.
  • I've been playing this game since 08-09...has been a yearly purchase for me. The number of modem/router combinations I've tried since the jump to PS4/XB1 is borderline obsessive. There has literally been NO increase in game quality with anything I've tried. I've even tried custom router firmwares along the way, to no avail.

    In my case I think it's safe to say that whatever is going on is external to anything I have ANY control of whatsoever, and that's a big drop of the ball from EA regarding EVERY customer who has a similar scenario to this. What usually happens is that EA blames the ISP and the ISP blames the servers, and the customer flat out gets hosed in the end with no accountability.

    That's just how it is.

    Lol my buddy did the trace they always ask and found that during upload from ea, packets were lost like crazy but not on sending TO ea. They told him his ISP was throttling his connection causing packet loss to their servers. Funny cus it was lost coming FROM their servers. Cant spell chEAp without the EA. If ea and the devil were in a room and one of them wanted my soul, id give it to the devil cus at least he wouldn't lie to me every step of the way, then blame it on me.
  • Yeah based on what others have said, I'm not about to drop another $450 on yet another modem and router only to find myself back to square one (and out $450).

    My in-game ping is a flat 23 or 24ms for most games and yet I can't make a deke without crashing into the goalie and it feels like my players are underwater.

    It's the worst when you face someone else and their skaters are stopping and going like hummingbirds and all your 99-skaters are stuck in mud.

    I want to see improvements but we can't even get EA to acknowledge that it's happening so what can we do?
  • 32Doak wrote: »
    Yeah based on what others have said, I'm not about to drop another $450 on yet another modem and router only to find myself back to square one (and out $450).

    My in-game ping is a flat 23 or 24ms for most games and yet I can't make a deke without crashing into the goalie and it feels like my players are underwater.

    It's the worst when you face someone else and their skaters are stopping and going like hummingbirds and all your 99-skaters are stuck in mud.

    I want to see improvements but we can't even get EA to acknowledge that it's happening so what can we do?

    Oh they acknowledge it. Then they blame it on you, every time.
  • Quote from HUT section:
    EA_Aljo wrote: »
    We use dedicated servers that only host NHL games. They aren't hosting traffic for anything else.
    https://forums.ea.com/en/nhl/discussion/comment/2156792#Comment_2156792
    Interesting?
  • I can tell you with 100% certainty that NHL uses Amazon Web Services (AWS) to host their games. Any latency issue you may have has nothing to do with how many people are ordering toilet paper on Amazon. 1st problem with AWS is they are by far the slowest host of the major competitors (Microsoft Azure and Google Cloud Platform). Another strike is that AWS does not have a true Central US server location. EA calls the Ohio location "Central" but it is anything but central. If you are west coast playing 6's against and east team, you are essentially screwed.
  • Thank you Xcel38. I’ve read several articles about ea using amazon servers since 2015 but I’ve been told that’s not true on these ea forums. I’m not quite sure the reason for denying these facts. Glad to see other people are enlightened and do a little research.
  • Tonysl79 wrote: »
    Thank you Xcel38. I’ve read several articles about ea using amazon servers since 2015 but I’ve been told that’s not true on these ea forums. I’m not quite sure the reason for denying these facts. Glad to see other people are enlightened and do a little research.

    Stick around ea long enough you'll see lies, and contradictions left and right. I feel bad for the community manager and devs who take the heat for the stuff a shady multi-billion dollar corporation does to its customers. They cant tell us certain things amd others im sure they're told to mislead us all in saving face and trying to make a buck but people are starting to finally wake up to this in bigger numbers, and it will most definitely begin to catch up with them.

    Unless nhl22 is a breath of fresh air, i fear for this series longevity for much longer.
  • Tonysl79 wrote: »
    Thank you Xcel38. I’ve read several articles about ea using amazon servers since 2015 but I’ve been told that’s not true on these ea forums. I’m not quite sure the reason for denying these facts. Glad to see other people are enlightened and do a little research.

    Stick around ea long enough you'll see lies, and contradictions left and right. I feel bad for the community manager and devs who take the heat for the stuff a shady multi-billion dollar corporation does to its customers. They cant tell us certain things amd others im sure they're told to mislead us all in saving face and trying to make a buck but people are starting to finally wake up to this in bigger numbers, and it will most definitely begin to catch up with them.

    Unless nhl22 is a breath of fresh air, i fear for this series longevity for much longer.

    I’ve been playing nhl series since the good old sega genesis days. I’ll be skipping nhl 21 this year. I hope ea figures it out and gets back on the ball for nhl 22 or gets out all together. Competition in the market forced ea to try, since they’ve had none the past few years, the downward spiral speaks for itself. Fingers crossed 🤞🏼 things turn around cause at the end of the day I just want to play a great hockey game and have fun, not frustration.
  • Tonysl79 wrote: »
    Tonysl79 wrote: »
    Thank you Xcel38. I’ve read several articles about ea using amazon servers since 2015 but I’ve been told that’s not true on these ea forums. I’m not quite sure the reason for denying these facts. Glad to see other people are enlightened and do a little research.

    Stick around ea long enough you'll see lies, and contradictions left and right. I feel bad for the community manager and devs who take the heat for the stuff a shady multi-billion dollar corporation does to its customers. They cant tell us certain things amd others im sure they're told to mislead us all in saving face and trying to make a buck but people are starting to finally wake up to this in bigger numbers, and it will most definitely begin to catch up with them.

    Unless nhl22 is a breath of fresh air, i fear for this series longevity for much longer.

    I’ve been playing nhl series since the good old sega genesis days. I’ll be skipping nhl 21 this year. I hope ea figures it out and gets back on the ball for nhl 22 or gets out all together. Competition in the market forced ea to try, since they’ve had none the past few years, the downward spiral speaks for itself. Fingers crossed 🤞🏼 things turn around cause at the end of the day I just want to play a great hockey game and have fun, not frustration.

    Amen to the hockey gods man. I just wanna have fun win or lose and even winning isnt fun because getting there often is very unrealistic and frustrating. I admit, I have fun here and there but its always short lived.
  • For thoose you that have a router that support LPv6 I can really recommend checking in to that.

    I tryed that before with no luck, but then today I read my latest version of firmware did support LPv6, and it really made a difference.

    Worth a shot maybe..?
  • Socair
    2440 posts Game Changer
    edited September 27
    Thanks for getting us back on topic Sega...
    Please stay on topic guys.
    NHL Series Game Changer & Volunteer Moderator
  • VeNOM2099
    3178 posts Member
    edited September 27
    Sega82mega wrote: »
    For thoose you that have a router that support LPv6 I can really recommend checking in to that.

    I tryed that before with no luck, but then today I read my latest version of firmware did support LPv6, and it really made a difference.

    Worth a shot maybe..?

    IPV6 doesn't magically "boost" your internet connection though.

    The main reason you'd want to use IPV6 over IPV4 are the amount of possible "addresses" available; ipv4 gives you a total of 4.3 billion possible "IP" addresses while ipv6 gives you a total of 790 octillion possible addresses or 790,000,000,000,000,000,000,000,000,000. The other benefit of ipv6 (for the average user) is security as ipv6 addresses have a 128-bit encryption while ipv4 is at 32-bit, so it would be a lot less likely for a hacker to "guess" your IP6 address than an IP4 address.

    But neither of those have anything to do with NHL's connection problems.

    The one minor benefit would be that IPV6 supports autoconfiguration while IPV4 is manual and assigned by the DHCP. What it would translate to for people is that their initial connection and address assignment on the network would be quicker.

    And as others have pointed out, that doesn't explain WHY other games run perfectly fine on that same connection they have trouble running NHL on. I can run Street Fighter perfectly fine with under 4 frames of latency on my connection. But often times I have a hard time keeping NHL under 20. Keep in mind that Street Fighter IV is a 10 year old game as well.

    Do some people have "bad connections" when playing this game? Obviously. But most have good connections, so the issues can't be explained away with "it's the user's fault" get a better router... :/
  • Thank you for that information, cant say I know to much about that, before I meet you hehe..

    But when it comes to 'feel off' games in this game, im quite good, and today, when I did that change, it has absolutely been better. But to early to say if this 'feeling' will stay any longer. Im careful positive. 😏
  • Out of curiosity, does Playstation 4 even support IPV6 - and/or will Playstation 5 support it?

    I don't much understand networking, but I read someplace that with IPV6 you don't need setting up NAT / port forwarding?
  • Sega82mega
    1553 posts Member
    edited September 29
    Sgt_Kelso wrote: »
    Out of curiosity, does Playstation 4 even support IPV6 - and/or will Playstation 5 support it?

    I don't much understand networking, but I read someplace that with IPV6 you don't need setting up NAT / port forwarding?

    What do you mean by support, I have it on my router and it's working, so by that, I guess my ps4 support it...? But im like you here, rookie.

    But that good feeling in the game is still the same. So something good must have come out of it.

    I know not every router support LPv6 and it could do more harm then good for your QoS setting.

    Maybe venom can fill us in with your question.
  • I meant that not all service providers use or support true IPV6, apparently my service provider is one of them and dragging their feet at implementing it?

    Playstation Network didn't used to support it, if I am not mistaken, but maybe they do now? Hence my question.
  • Sgt_Kelso wrote: »
    I meant that not all service providers use or support true IPV6, apparently my service provider is one of them and dragging their feet at implementing it?

    Playstation Network didn't used to support it, if I am not mistaken, but maybe they do now? Hence my question.

    Si si.

    Wonder why they didnt/dont support it... Must mean something bad..
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