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Will the servers be better for NHL 21?

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  • j0rtsu67
    644 posts Member
    edited September 2020
    What comes to IPv6, I found these topics from just a few months back.
    https://forums.ea.com/en/nhl/discussion/comment/2131431/#Comment_2131431
    EA_Aljo wrote: »
    Does nhl 20 on the Xbox run better on ipv6 or ipv 4 when it comes down to eashl .. I know there was some issues with ipv6 before but do t know now .. some still say it still runs better on ipv4 ?

    IPv4 is always recommended. Especially if you're playing a lot of Online Versus. If you're on a IPv6 and they are on IPv4, it's possible you won't connect.

    https://forums.ea.com/en/nhl/discussion/comment/2135492#Comment_2135492
    EA_Aljo wrote: »
    Thanks for trying, @mshier6214. Next, try clearing the alternate MAC address with these steps:

    Go to your Xbox One Settings (Just press Start, then click Settings)
    Go to "Network", then "Advanced Network Settings"
    Click on "Alternate MAC Address", and then click "Clear"

    As far as IPv6 goes, it's not required for gaming. I've had it disabled for years and never had issues. It's also a step we regularly recommend and has resolved a number of issues when it comes to multiplayer issues. Regardless, we'll continue looking for other resolutions.


    Post edited by j0rtsu67 on
  • EA_Blueberry
    4836 posts EA Community Manager
    From my personal experience I strongly encourage a gaming router if you intend to invest a lot of time into this game and/or others you're playing weekly. If winning is important to you to be able to enjoy the game, having the best equipment possible will always help give you an edge. I have a gaming router myself but what is strange is that my 2.4Ghz channel shows it's faster on my Xbox One Network Settings with 4 bars while the 5.0Ghz is showing up 3 bars, however that's not true. I lag to the point where it's unplayable on 2.4Ghz but when I switched to 5.0 it was crisp. If you have multiple WiFi channels it's worth switching to the other one to at least test out the connection to see if the game plays better.

    Nowadays, everyone has exceptional internet speed. We're just there at this point in time. Routers have limits though on how fast packets can be sent back and forth. This is why a high quality router is recommended.

    We can all agree lag can be super duper aggravating at times. Nothing like giving up a goal towards the end of the period due to lag. I feel your frustration as I've been there and periodically lag from time to time throughout the year in other games like Warzone too. We mentioned this a while back, but even ISPs confirmed due to the pandemic there was a massive surge in gaming activity that they were all attempting to adjust to. It's important to note that local network issues can pop up from time to time and a simple reboot with the modem/router can usually work out those connectivity troubles. We have a great article with steps on how to fix connectivity issues here.

    We've seen your feedback on requests for improving servers for the game. The team added a new European server months back to address those demands. The Forum Community Managers will champion to relay your thought to the team, including for NHL 21. I hope what I wrote above at least helps anyone experiencing minor to extreme lag in the meantime while the team continually reviews these discussions.

    It's always great to see threads where others within the community are help each other out with technical advice. We don't expect everyone to be tech savvy from a networking perspective and we never want players to jump through hoops to enjoy the game. If there's any workaround fixes that have helped you all in the past, sharing those may work for someone else due to how diverse everyone's networking setups are.
  • EA_Aljo wrote: »
    EA_Aljo wrote: »
    32Doak wrote: »
    EA_Aljo wrote: »
    32Doak wrote: »
    EA_Aljo wrote: »
    If you are consistently lagging and/or disconnecting, we should go through some troubleshooting to see if there are any noticeable issues. The majority of people are playing without lag so we have to find out what is causing some to experience poor performance. There are man variables involved besides just our servers. In many cases the issue is occurring outside of our network so it's not something we can control.

    I realize you're limited in what you can say because of who signs your paycheck, but we all know the truth and that EA's servers are not up to par.

    So we'd all appreciate it if you'd redirect any troubleshooting energy you might have towards that central issue. It's been neglected for far too long.

    Going through the actual troubleshooting normally shows if it's our servers, the ISP or your connection. We have millions of people playing our games online. Most of them are playing without issue and we post notices when there's a known problem that's being investigated. After troubleshooting literally thousands of people personally, it's been my experience that the majority of those were due to issues outside our network. A very high portion of them are due to playing on wireless connections, but we still get blamed when someone insists on connecting wirelessly to a router that's in another room or on another floor. Which then turns into the claim that our servers are the problem. Even in the same room you're going to get a much better connection wired. Regardless, we need to go through individual troubleshooting to find out why some are experiencing lag and disconnects.

    Our teams are always looking to improve connectivity in general. When it comes to support, we do all we can to get connection issues resolved. Refusing not to troubleshoot because there's the assumption the servers are bad isn't going to find out why you're consistently experiencing lag and disconnects.

    What would it mean if I have zero issues with other games besides NHL? Would that be a possible geographic problem? I'm 5-10 miles west of Little Caesars Arena, home of the Red Wings. Being where I am, so close to a number of "hotspots" (Detroit, Chicago, Columbus, all of Ontario, etc.), it seems crazy that the servers wouldn't have my area covered pretty well.

    My PS4 is connected directly with a 2-foot CAT-7 patch cable on a 300mbps cable internet plan, which seems sufficient for everything else. I unplug EVERYTHING else on the network when I play and I do multiple thorough power cycles each session.

    Monday afternoon I had a real solid connection and the game felt great, but yesterday was awful and here I am at 5:30am on a Wednesday and HUT feels like its usual stagnant self even though the in-game connection diagnostic is consistently showing me a flat 20-25ms ping. The menus are an abomination to navigate through. I deleted all my loaner items because I read somewhere that they cause lag but haven't noticed a difference from that. Anything is worth trying though when it comes to this so I'll take you up on that troubleshooting I guess.

    To clarify, I'm not disconnecting at all. The game just feels slow and it feels like there's resistance in whatever movements I make. The game only feels smooth for a few hours at a time maybe every six weeks or so. Like I said, Monday afternoon was solid.. but Easter morning was the time I experienced what this game could feel like optimally and at that time my internet package was a fraction of what it is now.

    We'd have to go through some troubleshooting to look into this further. There have been numerous reports over the years of "fat man" lag over the years, but it's not something we've been able to get solid evidence of. The dev team is definitely aware of those reports though.

    Does your team actually ever play the game online? I know the studio is in Burnaby, and I live about 15 minutes away from that. If you guys aren't experiencing delay or fat man lag in 6v6 EASHL club games, I'd love to know your solution. 6's you're almost forced to play on the East servers just due to the balance of players playing the mode on that server compared to the west, and in this game it's a death sentence playing on any server that gives you a ping above 30. Rocket League can be played with no issues with my buddies from the East coast, same with shooters like Call of Duty, but games like NHL or Madden it's a complete clown show playing with a half second delay and your player feels like he has about 30 ovr attributes.

    Personally, i think it's all of the fluff in the game trying to sync up that does it, but I'm also a moron and have no idea what I'm talking about. I have invested over $500 over the years trying optimize my connection simply for NHL, but I've completely given up at this point and just accept that I'll always be at a competitive disadvantage based off where i live.

    If you guys aren't experiencing this for yourself in Burnaby, open invitation to your team to come over and play 6s on my setup and tell me to my face that there is no delay and that the issue is on my end...

    Yes. We play our own game. I can't speak for everyone, but personally, I don't have any lag and my ping is usually around 50ms. My closest server is central US. Lag is very rare for any game I play. Could be due to the equipment that I have. Once I replaced the combo modem/router unit supplied by my ISP with a seperate modem and router intended for gaming, my connection issues were resolved. There are many variables that allow you to connect online. Our servers are one piece of that.

    Right, so you're personally located somewhere in the Central US which means you're less likely to see the issues that us west coasters face. I was referring to the team that works at the studio in Burnaby, BC, do they play the game at all online? I've spent 100's, or 1000's of dollars to upgrade my network. I only play hard wired on a Netgear Nighthawk AC1900, I've purchased a monitor with 1ms response time, I've purchased the best internet possible in my area from my service provider (150DL, 75UL Fibre), and none of these have reduced lag. I used to disable my wifi and have the only going on my internet was NHL, I've gone as far as unplugging my microwave as I've heard those signals can interfere (desperate times LOL), and none of that helped. I played a game for the first time since the beta came out last night, and even on a 16 ping there was a noticeable delay. The thing is, every once in a while you'll go on a streak where the game feels great, so i know it's possible. However, the majority of the time the game is next to unplayable as a westerner playing EASHL on the East Servers or "central" servers.

    I've thrown it out there before, i'll throw it out there again, open invitation to Rammer, or anyone else from the Dev team in Burnaby to come to my house and tell me to my face that the issues I'm seeing are all on my end and have nothing to do with their servers.
  • EA_Aljo
    3229 posts EA Community Manager
    @GiveMeDaPuck

    Is the lag noticeable as in it's stuttering or are you talking about what many call "fat man" lag?
  • https://www.increasebroadbandspeed.co.uk/guide-best-fastest-dns-servers-ps4

    Maybe a good read for some of you.. At the end you have a list of nine diffrent DNS servers.

    I like to try some diffrent now and then, just to see how it feels.
  • I've gone as far as unplugging my microwave as I've heard those signals can interfere (desperate times LOL)

    Just came to say this is absolutely 100% a real thing... IF the microwave is in use. My iPhone 8 dropped wifi IMMEDIATELY when someone ran the microwave and I was nearby.
    Dad. Gamer. Rocker. Geek.
  • rmnyi
    39 posts Member
    edited October 2020
    Started playing NHL on PS3 and never had lag and PS3 was on wifi. IMO, NHL14 was the last game that played consistently well for me. Purchased NHL15 and PS4 and it was immediately noticeable - there was an intermittent lag that i had never experienced withNHL14 and PS3. BTW, same ISP (spectrum). I have tried various modems and routers. Stopped using ISP equipment a long time ago. Currently using Netgear XR500 gaming router and CM1000 modem. Ps4 is hardwired. In all the years of owning the PS4, i haven't had this much trouble with any other game. I purchased NHL20 but stopped playing when Modern Warfare came out. I love hockey but you shouldn't have to spend more time troubleshooting than playing. And NHL requires you to grind everyday so you can keep up with the different events. If you don't grind everyday and decide to buy some packs, you get slapped again because the packs are horrible for the most part. This will be the first year that i don't buy the game at release. I'll check the forums this season and see how y'all doing but I'm sitting this one out. Maybe they'll get back on track with PS5. Good luck hockey fans and i hope everyone is doing well in these crazy times.
  • EA_Aljo wrote: »
    @GiveMeDaPuck

    Is the lag noticeable as in it's stuttering or are you talking about what many call "fat man" lag?

    Fat man lag...its a killer for those of us that only play 6s and are located on the west coast. I dont know what the solution is, as I'm sure there are many factors. The distance between us and the "central" or eastern servers is a factor, the other users in any particular game could be an issue, signal being clogged up by our ISP is an issue, and the servers being clogged up could also be part of the issue.

    The question was are the servers going to be better. The answer is no. If you experience lag in 20, you will very likely experience lag in 21. These issues arent new, and I dont think it's an easy or cheap fix.
  • EA_Aljo
    3229 posts EA Community Manager
    EA_Aljo wrote: »
    @GiveMeDaPuck

    Is the lag noticeable as in it's stuttering or are you talking about what many call "fat man" lag?

    Fat man lag...its a killer for those of us that only play 6s and are located on the west coast. I dont know what the solution is, as I'm sure there are many factors. The distance between us and the "central" or eastern servers is a factor, the other users in any particular game could be an issue, signal being clogged up by our ISP is an issue, and the servers being clogged up could also be part of the issue.

    The question was are the servers going to be better. The answer is no. If you experience lag in 20, you will very likely experience lag in 21. These issues arent new, and I dont think it's an easy or cheap fix.

    Thanks for the details. This kind of lag is a tough one to troubleshoot since it's based more off feel. We need a UO Trace to see if you're dropping packets and having high ping times. Regardless, there are people that still feel "fat man" lag even when their tests don't show any issues. That's not really something we can help with, unfortunately. The best we can do is standard troubleshooting to see if there are any issues.
  • Is there any equivalent for ps4 as xbox can clear mac address, is it to do a hard reset and plug out, or is it to rebuild database or something?...
  • EA_Aljo wrote: »
    EA_Aljo wrote: »
    @GiveMeDaPuck

    Is the lag noticeable as in it's stuttering or are you talking about what many call "fat man" lag?

    Fat man lag...its a killer for those of us that only play 6s and are located on the west coast. I dont know what the solution is, as I'm sure there are many factors. The distance between us and the "central" or eastern servers is a factor, the other users in any particular game could be an issue, signal being clogged up by our ISP is an issue, and the servers being clogged up could also be part of the issue.

    The question was are the servers going to be better. The answer is no. If you experience lag in 20, you will very likely experience lag in 21. These issues arent new, and I dont think it's an easy or cheap fix.

    Thanks for the details. This kind of lag is a tough one to troubleshoot since it's based more off feel. We need a UO Trace to see if you're dropping packets and having high ping times. Regardless, there are people that still feel "fat man" lag even when their tests don't show any issues. That's not really something we can help with, unfortunately. The best we can do is standard troubleshooting to see if there are any issues.

    This statement right here is why the online quality of this game will NEVER IMPROVE!! ALL of the same people with issues online will continue to have THE SAME issues online no matter what fluff they add to the game.

    This is also telling me that EA is taking an "it is what it is" viewpoint on this. They can't see the problem with basic measurements so they are unwilling to step outside of that comfort zone to see where the problems really are originating from, and THAT is pure laziness from a company with all the money and resources they have.

    EA is content with the status quo at this point and will do the minimum work necessary. All of you players/streamers out there spending your real money like drug addicts on HUT packs are the reason why EA doesn't feel they need to do more to be accountable for their bad games.

    Why would EA change this if the money is falling from the sky the way it is?
  • Tonysl79 wrote: »
    EA_Aljo wrote: »
    @GiveMeDaPuck

    Is the lag noticeable as in it's stuttering or are you talking about what many call "fat man" lag?

    Fat man lag...its a killer for those of us that only play 6s and are located on the west coast. I dont know what the solution is, as I'm sure there are many factors. The distance between us and the "central" or eastern servers is a factor, the other users in any particular game could be an issue, signal being clogged up by our ISP is an issue, and the servers being clogged up could also be part of the issue.

    The question was are the servers going to be better. The answer is no. If you experience lag in 20, you will very likely experience lag in 21. These issues arent new, and I dont think it's an easy or cheap fix.

    While it may not be a cheap fix, I would think EA could try to add additional servers for its consumer base which only seem to have problems playing games on their servers. Just saying proximity to servers is your best bet doesn’t really help anyone.

    The solution is to increase the playerbase available so there are enough people in your region to match up with at any given time. That happens with a better game and/or crossplay and/or not splitting your player base amongst 8 different game modes.
  • jrago73 wrote: »
    Tonysl79 wrote: »
    EA_Aljo wrote: »
    @GiveMeDaPuck

    Is the lag noticeable as in it's stuttering or are you talking about what many call "fat man" lag?

    Fat man lag...its a killer for those of us that only play 6s and are located on the west coast. I dont know what the solution is, as I'm sure there are many factors. The distance between us and the "central" or eastern servers is a factor, the other users in any particular game could be an issue, signal being clogged up by our ISP is an issue, and the servers being clogged up could also be part of the issue.

    The question was are the servers going to be better. The answer is no. If you experience lag in 20, you will very likely experience lag in 21. These issues arent new, and I dont think it's an easy or cheap fix.

    While it may not be a cheap fix, I would think EA could try to add additional servers for its consumer base which only seem to have problems playing games on their servers. Just saying proximity to servers is your best bet doesn’t really help anyone.

    The solution is to increase the playerbase available so there are enough people in your region to match up with at any given time. That happens with a better game and/or crossplay and/or not splitting your player base amongst 8 different game modes.

    LOL they are... it's just that they all play Eliminator :)
    Dad. Gamer. Rocker. Geek.
  • EA_Aljo
    3229 posts EA Community Manager
    EA_Aljo wrote: »
    EA_Aljo wrote: »
    @GiveMeDaPuck

    Is the lag noticeable as in it's stuttering or are you talking about what many call "fat man" lag?

    Fat man lag...its a killer for those of us that only play 6s and are located on the west coast. I dont know what the solution is, as I'm sure there are many factors. The distance between us and the "central" or eastern servers is a factor, the other users in any particular game could be an issue, signal being clogged up by our ISP is an issue, and the servers being clogged up could also be part of the issue.

    The question was are the servers going to be better. The answer is no. If you experience lag in 20, you will very likely experience lag in 21. These issues arent new, and I dont think it's an easy or cheap fix.

    Thanks for the details. This kind of lag is a tough one to troubleshoot since it's based more off feel. We need a UO Trace to see if you're dropping packets and having high ping times. Regardless, there are people that still feel "fat man" lag even when their tests don't show any issues. That's not really something we can help with, unfortunately. The best we can do is standard troubleshooting to see if there are any issues.

    This statement right here is why the online quality of this game will NEVER IMPROVE!! ALL of the same people with issues online will continue to have THE SAME issues online no matter what fluff they add to the game.

    This is also telling me that EA is taking an "it is what it is" viewpoint on this. They can't see the problem with basic measurements so they are unwilling to step outside of that comfort zone to see where the problems really are originating from, and THAT is pure laziness from a company with all the money and resources they have.

    EA is content with the status quo at this point and will do the minimum work necessary. All of you players/streamers out there spending your real money like drug addicts on HUT packs are the reason why EA doesn't feel they need to do more to be accountable for their bad games.

    Why would EA change this if the money is falling from the sky the way it is?

    That's not what I'm saying. The dev team is aware of the reports of "fat man" lag. I know they've tried to reproduce it in the past. More servers have been added in recent years and the network is closely monitored. We're always trying to make improvements. Not everything is an easy fix. Especially issues that are difficult to reproduce.
  • IceLion68 wrote: »
    jrago73 wrote: »
    Tonysl79 wrote: »
    EA_Aljo wrote: »
    @GiveMeDaPuck

    Is the lag noticeable as in it's stuttering or are you talking about what many call "fat man" lag?

    Fat man lag...its a killer for those of us that only play 6s and are located on the west coast. I dont know what the solution is, as I'm sure there are many factors. The distance between us and the "central" or eastern servers is a factor, the other users in any particular game could be an issue, signal being clogged up by our ISP is an issue, and the servers being clogged up could also be part of the issue.

    The question was are the servers going to be better. The answer is no. If you experience lag in 20, you will very likely experience lag in 21. These issues arent new, and I dont think it's an easy or cheap fix.

    While it may not be a cheap fix, I would think EA could try to add additional servers for its consumer base which only seem to have problems playing games on their servers. Just saying proximity to servers is your best bet doesn’t really help anyone.

    The solution is to increase the playerbase available so there are enough people in your region to match up with at any given time. That happens with a better game and/or crossplay and/or not splitting your player base amongst 8 different game modes.

    LOL they are... it's just that they all play Eliminator :)

    Yeah, if I was king for a day the only online modes for that year would be hut, 6 dropins and 6 clubs. Oh to see quickly filled lobbies again.
  • 32Doak
    103 posts Member
    I know EA added a server last year but a lot of these problems seem to come from the lack of adequate coverage on the Western side of North America.. Is that right?

    If that's the case, then is it possible that the Central server is being hit too hard and taking on way more traffic than it can handle? I live right by Detroit and from what I read it seems like I should be close enough to a server to not have so much trouble but if that server is overloaded then we're looking at a possible cause for so many of these problems it seems.

    It doesn't add up to me how only once in a great while I experience smooth gameplay. Like maybe 5-10% of the games I played in NHL 20 were what I'd consider smooth. That's with a wired connection. Whenever someone mentions it's P2P then that says to me that I'd expect for half the games I play to feel good and the other half poor. But that isn't my experience at all.
  • Sega82mega
    4308 posts Member
    edited October 2020
    EA_Aljo wrote: »
    EA_Aljo wrote: »
    EA_Aljo wrote: »
    @GiveMeDaPuck

    Is the lag noticeable as in it's stuttering or are you talking about what many call "fat man" lag?

    Fat man lag...its a killer for those of us that only play 6s and are located on the west coast. I dont know what the solution is, as I'm sure there are many factors. The distance between us and the "central" or eastern servers is a factor, the other users in any particular game could be an issue, signal being clogged up by our ISP is an issue, and the servers being clogged up could also be part of the issue.

    The question was are the servers going to be better. The answer is no. If you experience lag in 20, you will very likely experience lag in 21. These issues arent new, and I dont think it's an easy or cheap fix.

    Thanks for the details. This kind of lag is a tough one to troubleshoot since it's based more off feel. We need a UO Trace to see if you're dropping packets and having high ping times. Regardless, there are people that still feel "fat man" lag even when their tests don't show any issues. That's not really something we can help with, unfortunately. The best we can do is standard troubleshooting to see if there are any issues.

    This statement right here is why the online quality of this game will NEVER IMPROVE!! ALL of the same people with issues online will continue to have THE SAME issues online no matter what fluff they add to the game.

    This is also telling me that EA is taking an "it is what it is" viewpoint on this. They can't see the problem with basic measurements so they are unwilling to step outside of that comfort zone to see where the problems really are originating from, and THAT is pure laziness from a company with all the money and resources they have.

    EA is content with the status quo at this point and will do the minimum work necessary. All of you players/streamers out there spending your real money like drug addicts on HUT packs are the reason why EA doesn't feel they need to do more to be accountable for their bad games.

    Why would EA change this if the money is falling from the sky the way it is?

    That's not what I'm saying. The dev team is aware of the reports of "fat man" lag. I know they've tried to reproduce it in the past. More servers have been added in recent years and the network is closely monitored. We're always trying to make improvements. Not everything is an easy fix. Especially issues that are difficult to reproduce.

    Keep doing what you do, it's defenetly getting better, 21 test was a step forward too.. I understand it's a hard fight to win, everyone out there on the ice is in desperate need of every millisecond we can get, it can be the difference between a successful pass or a overrun. Every deke, every pass, every turn, every shot, counts, mixed with high speed and quick minds, alot of pieces to match, and alot of diffrent ISP's, router set ups, your servers, our connection to your servers..

    And ofc there's nothing more frustrating to feel a delay could settle the score.

    But I guess there's no secret behind the 'fix', keep maintain your servers and whatever you do with the game to not be that affected of lag, and ofc help people around to get the best conditions to conquer the big bad lag worm!

    * And dependent on how much you play this game, and how much you like it, a good router could really make a big difference. It might be worth it, to study about diffrent routers and to read reviews. But I know, this is not the fun part.. But reality is, sad but true, good equipmen, usally gives better result.
  • 32Doak
    103 posts Member
    Sega82mega wrote: »
    ]

    Keep doing what you do, it's defenetly getting better, 21 test was a step forward too.. I understand it's a hard fight to win, everyone out there on the ice is in desperate need of every millisecond we can get, it can be the difference between a successful pass or a overrun. Every deke, every pass, every turn, every shot, counts, mixed with high speed and quick minds, alot of pieces to match, and alot of diffrent ISP's, router set ups, your servers, our connection to your servers..

    And ofc there's nothing more frustrating to feel a delay could settle the score.

    But I guess there's no secret behind the 'fix', keep maintain your servers and whatever you do with the game to not be that affected of lag, and ofc help people around to get the best conditions to conquer the big bad lag worm!

    Man I played only a few games on that test and they were all very laggy for me to the point where I couldn't objectively evaluate the game and so it was just a waste of time.

    Fat man lag is like having all your players reduced to like 60 Agility, lol. And it's nearly impossible to compete like that, especially when the other team's skaters can turn on a dime.
  • 32Doak wrote: »
    I know EA added a server last year but a lot of these problems seem to come from the lack of adequate coverage on the Western side of North America.. Is that right?

    If that's the case, then is it possible that the Central server is being hit too hard and taking on way more traffic than it can handle? I live right by Detroit and from what I read it seems like I should be close enough to a server to not have so much trouble but if that server is overloaded then we're looking at a possible cause for so many of these problems it seems.

    It doesn't add up to me how only once in a great while I experience smooth gameplay. Like maybe 5-10% of the games I played in NHL 20 were what I'd consider smooth. That's with a wired connection. Whenever someone mentions it's P2P then that says to me that I'd expect for half the games I play to feel good and the other half poor. But that isn't my experience at all.

    Thats why Netduma's' geo filter' is awsome, you can decide how far from your home the routing will go, and you circle in, the exact area were you will search for games. I dont know how many other routers that have this capacity/service.
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