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EA Play NHL 21 Launch Thread!

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EA_Blueberry
4773 posts EA Community Manager
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Hey, NHL 21 fans!

It's almost time! NHL 21 will be available to play for up to 10 hours of gameplay on Xbox One and PlayStation 4 with an EA Play membership.

Learn how to sign up for EA Play for Xbox One and PlayStation 4 here.

What do I get if I have EA Play for console?
You’ll get 10 percent off the game if you decide to purchase it and discount on any HUT Points you buy.

Pre-order & Edition Details: https://help.ea.com/en-us/help/nhl/nhl-21/pre-order-nhl-21/

Launch Dates:
  • 10/08: EA Play Play First Trial (10 hours of total gameplay)
  • 10/13 Full access if you pre-ordered the Great Eight or Deluxe Edition
  • 10/16 Worldwide Launch!

Replies

  • EA_Blueberry
    4773 posts EA Community Manager
    Also, if you have any questions, feedback, or experience any trouble during the EA Play First Trial feel free to post them here.

    See you on the ice this season!
  • I screwed up and bought the deluxe edition before I bought EA pass. You will save money if you just buy EA pass for one month to buy NHL 21
  • Everyone is getting "failed to retrieve data" errors on XBOX when starting and can't get into HUT
  • EA_Blueberry
    4773 posts EA Community Manager
    LtBran9090 wrote: »
    Everyone is getting "failed to retrieve data" errors on XBOX when starting and can't get into HUT

    Can you let me know what your Gamertag is. We are seeing some reports of this and will send up account examples to the team to help them understand what's causing it.
  • I am watching streams.

    Henreek and other major content creators I am watching on Twitch are all having the issue, but PS4 seems to be fine.

    I don't know many of them, but I have yet to see one Xbox streamer successfully access HUT.

    Hope this helps.
  • LtBran9090 wrote: »
    Everyone is getting "failed to retrieve data" errors on XBOX when starting and can't get into HUT

    Can you let me know what your Gamertag is. We are seeing some reports of this and will send up account examples to the team to help them understand what's causing it.

    I have the same problem too my GT is oggb4745
  • EA_Blueberry
    4773 posts EA Community Manager
    There is a patch coming out in the next 30~ minutes to help address this.
  • Z0mbieBabyJesus
    1534 posts Member
    edited October 2020
    LtBran9090 wrote: »
    Everyone is getting "failed to retrieve data" errors on XBOX when starting and can't get into HUT

    Can you let me know what your Gamertag is. We are seeing some reports of this and will send up account examples to the team to help them understand what's causing it.

    It's wide spread. Seems xbox centric though.
  • Hi! Are other players also having the problem that in HUT the pack opening / card reveal animations don't work? The cards wont show up and the only way to proceed from that is to restart the game. This also happened when I first logged in HUT to create my team. After restarting the game the cards (my starting team) had just went to my collection.

    Everyone the same? Just me? Servers too overloaded?
  • i just don’t understand..... why can you not use community/junior arenas for create a team??? THEY ARE ALREADY IN THE GAME.
  • Schiavs19
    5 posts New member
    Hi - On PS4, I'm having an issue in HUT, where despite most things (including gameplay are working fine), pack art doesn't appear, opening a pack results in an empty screen (other than the chell background) and then freezes, and I can't even see pack art in the Store (just boxes with labels below them. Is this being worked on? I confirmed on Reddit that other users are having the same problem
  • Xbox is getting the same error msg in HUT.
  • EA_Blueberry
    4773 posts EA Community Manager
    An update should now be live on Xbox One.

  • Kinda of a pin in the a$$.


    Anytime I go to my Xbox Dashboard to check the NHL 21 multiplerhub disconnect from the servers.
    You must unlearn what you have learned!
  • Schiavs19
    5 posts New member
    > @Settimett1 said:
    > Hi! Are other players also having the problem that in HUT the pack opening / card reveal animations don't work? The cards wont show up and the only way to proceed from that is to restart the game. This also happened when I first logged in HUT to create my team. After restarting the game the cards (my starting team) had just went to my collection.
    >
    > Everyone the same? Just me? Servers too overloaded?

    Exact same thing is happening to me. Is a fix being worked on for this?
  • EA_Blueberry
    4773 posts EA Community Manager
    Schiavs19 wrote: »
    Hi - On PS4, I'm having an issue in HUT, where despite most things (including gameplay are working fine), pack art doesn't appear, opening a pack results in an empty screen (other than the chell background) and then freezes, and I can't even see pack art in the Store (just boxes with labels below them. Is this being worked on? I confirmed on Reddit that other users are having the same problem
    Settimett1 wrote: »
    Hi! Are other players also having the problem that in HUT the pack opening / card reveal animations don't work? The cards wont show up and the only way to proceed from that is to restart the game. This also happened when I first logged in HUT to create my team. After restarting the game the cards (my starting team) had just went to my collection.

    Everyone the same? Just me? Servers too overloaded?

    @Settimett1

    Are you on PS4 too?

    Can you both let me know if this is still happening to you both after power cycling the console post update?

    How to power cycle your PS4 console
    1. Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    2. Turn it back on after 1 minute. Launch the game.
  • Schiavs19
    5 posts New member
    > @EA_Blueberry said:
    > (Quote)
    > (Quote)
    >
    > @Settimett1
    >
    > Are you on PS4 too?
    >
    > Can you both let me know if this is still happening to you both after power cycling the console post update?
    >
    > How to power cycle your PS4 console* Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    > * Turn it back on after 1 minute. Launch the game.

    I'm on PS4. I shut down the system and restarted. I'm still having the same issue. Did I need to explicitly download the update or if I entered HUT just before shutting down it would've been downloaded automatically?
  • Guys make sure the game is 100% downloaded and that you have downloaded the latest turner as well
  • Schiavs19
    5 posts New member
    > @Schiavs19 said:
    > > @EA_Blueberry said:
    > > (Quote)
    > > (Quote)
    > >
    > > @Settimett1
    > >
    > > Are you on PS4 too?
    > >
    > > Can you both let me know if this is still happening to you both after power cycling the console post update?
    > >
    > > How to power cycle your PS4 console* Touch the power button on the front of the PS4 for at least 7 seconds (until the system beeps twice).
    > > * Turn it back on after 1 minute. Launch the game.
    >
    > I'm on PS4. I shut down the system and restarted. I'm still having the same issue. Did I need to explicitly download the update or if I entered HUT just before shutting down it would've been downloaded automatically?

    It also seems like there are dozens of users on Reddit with the same issue on PS4
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