Graphic bug in the dressing room
Yes, recently when we're in the CHEL EASHL club dressing room, our animated player in the centre of the screen shows as dark gray silhuette only, not even the face is discernible. This usually happens after the first game, and it's possible that backing out to the main screen might fix it, I dunno?
The above would be a minor inconvenience only, but it also affects our team Jersey on the top of the screen, so when we get an opponent (finally), both out jersey and the opponent's jersey are black (or dark grey), so it's impossible to see if we need to change our jersey. What's going on, and please fix this ASAP.
I am on PS5, team mates on PS4 (affects everybody), and North European server.
The above would be a minor inconvenience only, but it also affects our team Jersey on the top of the screen, so when we get an opponent (finally), both out jersey and the opponent's jersey are black (or dark grey), so it's impossible to see if we need to change our jersey. What's going on, and please fix this ASAP.
I am on PS5, team mates on PS4 (affects everybody), and North European server.
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Replies
I can confirm that, the same issue on Xbox.
Xbox.
I guess they've just ignored this one?
@EA_Aljo do you know if devs are aware of this bug?
I believe they do, but I'm checking on that. As far as I know, this only occurs in the dressing room and once you're in the game it's back to normal?
Yeah they’re aware. It doesn’t affect gameplay, no and doesn’t seem to affect matchmaking.
Yep. I confirmed the dev team is aware of it. However, it's a lower priority since it's not affecting gameplay or prohibiting the game from being played. If there's news on this, it should be announced through our official channels.
Thanks for the additional details. I'll pass them on to the dev team. Quick question for you. Was this in a playoff game or before the playoffs? You shouldn't be able to change the color of the goal for the playoff arena.
The color comes from the arena of the respective home team. Sure.
The playoff arena doesn't use any custom attributes since it's not actually their home arena.
Maybe there is the error...
Everyone had to restart NHL21.
It's not a game breaking issue, but you can't go to search opponent because you can't see their jerseys and can't be sure if they can see yours...
That is the error. 100%. The colored posts are somehow taken from the team's custumization. It is crystal clear that has something to do with our hollow man.
You play as the away team, posts are altered, you get the black, grey, hollow guy.
We've had it twice now. No way it's not the cause. Dev team can check now. Minor issue or not...
Thanks for the additional details. I'll pass this on. If you notice anything else, please let us know.