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EA, what is the point in buying your game (broken), if you can't even find opponents?

Why is NHL the only game in the history of online video games that I have played, where it is a consistent struggle to find games? Why is it I have no problem finding opponents in Halo or COD, but in NHL it's a flip of a coin to determine if I get to play at that given time? Really cheeses me. I've already vented about this issue multiple times now on the forums, but what's another one eh? You guys wanna help me out this time?

Replies

  • What online Rank are you? btw didn't I play you yesterday?
  • Never have any serious issues finding EASHL games or HuT..it can take a minute or two but with a fan-base in decline that's no surprise.

    What mode are you playing?
  • i have Told YOU over and over and over and over How to fix YOUR internet.....and you do NOTHING !!

    GOTO EA HELP!!!and check for packet lose, first step.

    Did you try anything that I've told you?

    or do you just want to complain??

    FYI im not doing this for you but for those who really want to fix their shti.


    Hello! This is Blake and I am a specialist with Electronic Arts. I see that you are having an issue with connecting to opponents in NHL 17.

    I know it can be quite frustrating dealing with connection issues as I am a gamer myself. I promise that I will do my very best to assist with this problem.

    Is this issue still occurring or has the issue alleviated itself?

    *If not, please make sure that you are on a WIRED connection and not wireless

    Also try these steps:
    CLEAR ALTERNATE MAC ADDRESS

    1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
    2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
    3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
    4. Once the brick is Orange, start your console.

    DELETE CLOUD SAVES

    1. On Home, pull the right trigger, and then press A to open My games and apps.
    2. Highlight the game, press the Menu button on your controller, and then select Manage game.
    3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
    4. Choose Delete everywhere.
    5. Restart Console

    CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE

    If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

    Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

    Follow these steps to power cycle your Xbox One Console:
    1. While the console is on, press and hold the console's Xbox button for 5 seconds.
    2. The console will power down.
    3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

    CHANGE PRIVACY SETTINGS

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Under Account, select Family.
    5. Enter the password or passkey.
    6. Select the account that you want to update.
    7. Select the category of settings you want to update, such as Privacy & online safety.
    8. Select the Adult defaults.
    9. Toggle back to Child defaults and then finally back to Adult defaults once more.
    10. Powercyle the console to complete the troubleshooting.

    REMOVING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Select Remove accounts.
    5. Select the account that you want to remove.
    6. Select Remove to confirm.
    7. When you're finished, select Close.

    RE-ADDING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Select Sign in.
    3. Scroll down to Add & Manage.
    4. Select Add new.
    5. Type the email address or phone number you use to sign in to your Microsoft account.
    6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
    7. Review the privacy statement summary, and then select Next.
    8. Select your Sign-in and security preferences.
    9. Check out how you look on Xbox, and then select Next.
    10. Choose your colour, and then select Next.
    Note: The preference that you're currently using at home appears with a checked box.
    11. Press the Xbox button on your controller to return to the Home screen.

    Please attach a UOtrace to your EA Help case(follow the UOtrace instructions in the link):
    https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    *If these steps do not work, please recover your Gamertag on a friend's internet network and see if the issue occurs on another network.



    DO THE TRACE ROUTE!!!




    THE...Detriot Frenzy Alumni
  • Fatboyee wrote: »
    What online Rank are you? btw didn't I play you yesterday?

    Nah probs not bro, my gamertag is different than my username!
  • i have Told YOU over and over and over and over How to fix YOUR internet.....and you do NOTHING !!

    GOTO EA HELP!!!and check for packet lose, first step.

    Did you try anything that I've told you?

    or do you just want to complain??

    FYI im not doing this for you but for those who really want to fix their shti.


    Hello! This is Blake and I am a specialist with Electronic Arts. I see that you are having an issue with connecting to opponents in NHL 17.

    I know it can be quite frustrating dealing with connection issues as I am a gamer myself. I promise that I will do my very best to assist with this problem.

    Is this issue still occurring or has the issue alleviated itself?

    *If not, please make sure that you are on a WIRED connection and not wireless

    Also try these steps:
    CLEAR ALTERNATE MAC ADDRESS

    1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
    2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
    3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
    4. Once the brick is Orange, start your console.

    DELETE CLOUD SAVES

    1. On Home, pull the right trigger, and then press A to open My games and apps.
    2. Highlight the game, press the Menu button on your controller, and then select Manage game.
    3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
    4. Choose Delete everywhere.
    5. Restart Console

    CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE

    If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

    Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

    Follow these steps to power cycle your Xbox One Console:
    1. While the console is on, press and hold the console's Xbox button for 5 seconds.
    2. The console will power down.
    3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

    CHANGE PRIVACY SETTINGS

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Under Account, select Family.
    5. Enter the password or passkey.
    6. Select the account that you want to update.
    7. Select the category of settings you want to update, such as Privacy & online safety.
    8. Select the Adult defaults.
    9. Toggle back to Child defaults and then finally back to Adult defaults once more.
    10. Powercyle the console to complete the troubleshooting.

    REMOVING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Select Remove accounts.
    5. Select the account that you want to remove.
    6. Select Remove to confirm.
    7. When you're finished, select Close.

    RE-ADDING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Select Sign in.
    3. Scroll down to Add & Manage.
    4. Select Add new.
    5. Type the email address or phone number you use to sign in to your Microsoft account.
    6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
    7. Review the privacy statement summary, and then select Next.
    8. Select your Sign-in and security preferences.
    9. Check out how you look on Xbox, and then select Next.
    10. Choose your colour, and then select Next.
    Note: The preference that you're currently using at home appears with a checked box.
    11. Press the Xbox button on your controller to return to the Home screen.

    Please attach a UOtrace to your EA Help case(follow the UOtrace instructions in the link):
    https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    *If these steps do not work, please recover your Gamertag on a friend's internet network and see if the issue occurs on another network.



    DO THE TRACE ROUTE!!!




    I did this already.....And wasted over an HOUR of my life doing so...Why should I even have to go through this process?? I already paid 90$ for this game, people shouldn't have to go through that
  • Fatboyee wrote: »
    What online Rank are you? btw didn't I play you yesterday?

    I'm level 45 I think I'm versus?
  • EVerk81 wrote: »
    Never have any serious issues finding EASHL games or HuT..it can take a minute or two but with a fan-base in decline that's no surprise.

    What mode are you playing?

    Versus bro. EASHL no problem for me, but anything else it's hit or miss.
  • HabzSauce wrote: »
    i have Told YOU over and over and over and over How to fix YOUR internet.....and you do NOTHING !!

    GOTO EA HELP!!!and check for packet lose, first step.

    Did you try anything that I've told you?

    or do you just want to complain??

    FYI im not doing this for you but for those who really want to fix their shti.


    Hello! This is Blake and I am a specialist with Electronic Arts. I see that you are having an issue with connecting to opponents in NHL 17.

    I know it can be quite frustrating dealing with connection issues as I am a gamer myself. I promise that I will do my very best to assist with this problem.

    Is this issue still occurring or has the issue alleviated itself?

    *If not, please make sure that you are on a WIRED connection and not wireless

    Also try these steps:
    CLEAR ALTERNATE MAC ADDRESS

    1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
    2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
    3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
    4. Once the brick is Orange, start your console.

    DELETE CLOUD SAVES

    1. On Home, pull the right trigger, and then press A to open My games and apps.
    2. Highlight the game, press the Menu button on your controller, and then select Manage game.
    3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
    4. Choose Delete everywhere.
    5. Restart Console

    CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE

    If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

    Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

    Follow these steps to power cycle your Xbox One Console:
    1. While the console is on, press and hold the console's Xbox button for 5 seconds.
    2. The console will power down.
    3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

    CHANGE PRIVACY SETTINGS

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Under Account, select Family.
    5. Enter the password or passkey.
    6. Select the account that you want to update.
    7. Select the category of settings you want to update, such as Privacy & online safety.
    8. Select the Adult defaults.
    9. Toggle back to Child defaults and then finally back to Adult defaults once more.
    10. Powercyle the console to complete the troubleshooting.

    REMOVING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Select Remove accounts.
    5. Select the account that you want to remove.
    6. Select Remove to confirm.
    7. When you're finished, select Close.

    RE-ADDING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Select Sign in.
    3. Scroll down to Add & Manage.
    4. Select Add new.
    5. Type the email address or phone number you use to sign in to your Microsoft account.
    6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
    7. Review the privacy statement summary, and then select Next.
    8. Select your Sign-in and security preferences.
    9. Check out how you look on Xbox, and then select Next.
    10. Choose your colour, and then select Next.
    Note: The preference that you're currently using at home appears with a checked box.
    11. Press the Xbox button on your controller to return to the Home screen.

    Please attach a UOtrace to your EA Help case(follow the UOtrace instructions in the link):
    https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    *If these steps do not work, please recover your Gamertag on a friend's internet network and see if the issue occurs on another network.



    DO THE TRACE ROUTE!!!




    I did this already.....And wasted over an HOUR of my life doing so...Why should I even have to go through this process?? I already paid 90$ for this game, people shouldn't have to go through that

    Since I know no one that experiences issues like this trying to find a game, the problem is more than likely stemming from your end. If you want to post a tracert (ping the EA servers), you can PM me and I can help you find where the problem lies between your network and the server it's trying to connect to
  • EVerk81 wrote: »
    HabzSauce wrote: »
    i have Told YOU over and over and over and over How to fix YOUR internet.....and you do NOTHING !!

    GOTO EA HELP!!!and check for packet lose, first step.

    Did you try anything that I've told you?

    or do you just want to complain??

    FYI im not doing this for you but for those who really want to fix their shti.


    Hello! This is Blake and I am a specialist with Electronic Arts. I see that you are having an issue with connecting to opponents in NHL 17.

    I know it can be quite frustrating dealing with connection issues as I am a gamer myself. I promise that I will do my very best to assist with this problem.

    Is this issue still occurring or has the issue alleviated itself?

    *If not, please make sure that you are on a WIRED connection and not wireless

    Also try these steps:
    CLEAR ALTERNATE MAC ADDRESS

    1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
    2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
    3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
    4. Once the brick is Orange, start your console.

    DELETE CLOUD SAVES

    1. On Home, pull the right trigger, and then press A to open My games and apps.
    2. Highlight the game, press the Menu button on your controller, and then select Manage game.
    3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
    4. Choose Delete everywhere.
    5. Restart Console

    CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE

    If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

    Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

    Follow these steps to power cycle your Xbox One Console:
    1. While the console is on, press and hold the console's Xbox button for 5 seconds.
    2. The console will power down.
    3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

    CHANGE PRIVACY SETTINGS

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Under Account, select Family.
    5. Enter the password or passkey.
    6. Select the account that you want to update.
    7. Select the category of settings you want to update, such as Privacy & online safety.
    8. Select the Adult defaults.
    9. Toggle back to Child defaults and then finally back to Adult defaults once more.
    10. Powercyle the console to complete the troubleshooting.

    REMOVING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Select Remove accounts.
    5. Select the account that you want to remove.
    6. Select Remove to confirm.
    7. When you're finished, select Close.

    RE-ADDING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Select Sign in.
    3. Scroll down to Add & Manage.
    4. Select Add new.
    5. Type the email address or phone number you use to sign in to your Microsoft account.
    6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
    7. Review the privacy statement summary, and then select Next.
    8. Select your Sign-in and security preferences.
    9. Check out how you look on Xbox, and then select Next.
    10. Choose your colour, and then select Next.
    Note: The preference that you're currently using at home appears with a checked box.
    11. Press the Xbox button on your controller to return to the Home screen.

    Please attach a UOtrace to your EA Help case(follow the UOtrace instructions in the link):
    https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    *If these steps do not work, please recover your Gamertag on a friend's internet network and see if the issue occurs on another network.



    DO THE TRACE ROUTE!!!




    I did this already.....And wasted over an HOUR of my life doing so...Why should I even have to go through this process?? I already paid 90$ for this game, people shouldn't have to go through that

    Since I know no one that experiences issues like this trying to find a game, the problem is more than likely stemming from your end. If you want to post a tracert (ping the EA servers), you can PM me and I can help you find where the problem lies between your network and the server it's trying to connect to

    Hey buddy, not sure how to pm on EA forums. Could you send me a message? Btw thanks for the help bro
  • if you are able to EASHL but can't vs. / HUT which is peer to peer, something tells me you are blocking or black-holing inbound traffic to your console.
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