Unopened packs disappeared

JC_VanDamge · September 29, 2016 7:45PM

I've played NHL since its inception and understand no game is perfect but I was wondering if anyone had this happen as well. I pre ordered the super deluxe edition on the Xbox marketplace and it said that you recieve 10 bonus packs for doing so. I had them in my unopened packs and I logged in one day and they were gone. I contacted EA support and they said "packs don't just disappear" I never had this happen ever and I rarely ever contact EA support, so I'm hoping that they read this and investigate this problem. I also haven't recieved any weekly pre order packs since the release of the game.

h8ttrick · September 29, 2016 7:49PM

Did you delete your team? You should open packs as soon as you get them now. You need to read the fine print on those deals too because packs disappear if you don't open them this year. Just so you know.

ESPOtheDON · September 29, 2016 7:49PM

call them again.. that's ****

MastaDamage · September 29, 2016 8:05PM

I would call them again, they can and should be looking into your account to see what happened.

JC_VanDamge · September 29, 2016 8:07PM

No I didnt

h8ttrick wrote: »

Did you delete your team? You should open packs as soon as you get them now. You need to read the fine print on those deals too because packs disappear if you don't open them this year. Just so you know.

No, I didn't delete my team. I didn't see the fine print, how long before they disappear? That should be in big print period.

WealthyFriends · September 29, 2016 9:34PM

I clicked 'open later' for each pack and didnt lose any of mine. It's inexcusable that we have to figure things out through trial and error.

TemujinKhan1162 · September 29, 2016 10:08PM

i seem to be getting random packs in my inbox even though i didn't by the deluxe, nor have i purchased any "points" or packs. Maybe EA is diverting your packs to me.

JC_VanDamge · September 29, 2016 10:12PM

WealthyFriends wrote: »

I clicked 'open later' for each pack and didnt lose any of mine. It's inexcusable that we have to figure things out through trial and error.

I agree, if they would advertise packs expire in bolder or bigger letters instead of fine prints I wouldn't have made this topic. Live and learn.

JC_VanDamge · September 29, 2016 10:16PM

TemujinKhan1162 wrote: »

i seem to be getting random packs in my inbox even though i didn't by the deluxe, nor have i purchased any "points" or packs. Maybe EA is diverting your packs to me.

Well I guess you can say EA is balanced in packs available. Packs are not lost or gained simply transferred lol.

JayJay46466 · September 29, 2016 11:56PM

I think bonus packs expire after a week if not open. But Im not quite sure where I read that

giddieup74 · September 30, 2016 12:10AM

I had the same thing happen except I never received the 10 packs from my digital purchase. It took 4 phone calls and emailing proof of the purchase before I finally got a guy that spoke English. I told him I am going to the better business bureau for false advertising if we can't resolve it. He ended up giving me 15 gold plus packs. I pulled letang, Suter, Pacioretty and Nash plus many others so don't give up. Just gotta get the right person

wardencIyffe · September 30, 2016 12:16AM

This game is **** trash... Gameplay sucks, players actually dip their stick blades in the popcorn butter before they step onto the ice, incase you were wondering why NHL quality players are incapable of holding onto the puck.

Nothing says "we could give two **** about our paying customers" like packs that have a time limit to open. And on top of that there isnt a visible timer on that specific pack. Its pretty discouraging to a returning customer of 15+ years. Most disappointing NHL year by a long shot.

JC_VanDamge · September 30, 2016 12:55AM

JayJay46466 wrote: »

I think bonus packs expire after a week if not open. But Im not quite sure where I read that

I wish they highlighted it better, otherwise I would have never known that, if it wasn't for your forum replys. Thank you.

JC_VanDamge · September 30, 2016 12:57AM

giddieup74 wrote: »

I had the same thing happen except I never received the 10 packs from my digital purchase. It took 4 phone calls and emailing proof of the purchase before I finally got a guy that spoke English. I told him I am going to the better business bureau for false advertising if we can't resolve it. He ended up giving me 15 gold plus packs. I pulled letang, Suter, Pacioretty and Nash plus many others so don't give up. Just gotta get the right person

Smart, I wish I'd have thought of what you did. Cheers.

JC_VanDamge · September 30, 2016 1:02AM

oxlade_cotton wrote: »

This game is **** trash... Gameplay ****, players actually dip their stick blades in the popcorn butter before they step onto the ice, incase you were wondering why NHL quality players are incapable of holding onto the puck.

Nothing says "we could give two **** about our paying customers" like packs that have a time limit to open. And on top of that there isnt a visible timer on that specific pack. Its pretty discouraging to a returning customer of 15+ years. Most disappointing NHL year by a long shot.

I feel ya, especially being a very loyal returning player. Having been through a lot since NHL was created. You bring up a very great point on having a timer on your packs, it's the little things to that matter.

WealthyFriends · September 30, 2016 1:54AM

It says you need to claim them within a week. EA doesn't say what they mean by 'claim' though. I just got my newest bonus pack and none of my other unopened ones disappeared so maybe it's as simple as clicking Open Later like I said that I did.

THISaint · September 30, 2016 1:56AM

OP,

You should be contacting the EA Game Advisor yourself. You can contact them from here - help.ea.com/en/contact-us

JC_VanDamge · September 30, 2016 2:07AM

WealthyFriends wrote: »

It says you need to claim them within a week. EA doesn't say what they mean by 'claim' though. I just got my newest bonus pack and none of my other unopened ones disappeared so maybe it's as simple as clicking Open Later like I said that I did.

Ah, I got ya. But where does it say to claim them within a week?

JC_VanDamge · September 30, 2016 2:11AM

THISaint wrote: »

OP,

You should be contacting the EA Game Advisor yourself. You can contact them from here - help.ea.com/en/contact-us

I did do that. I tried phone and chat and they said "packs don't just dissapear." And there is nothing we can do. And I can't prove they disappeared unless I photo stamped every pack but who does that lol.

wardencIyffe · September 30, 2016 4:06AM

JC_VanDamge wrote: »

Ah, I got ya. But where does it say to claim them within a week?

I think this is what youre looking for.

https://www.easports.com/nhl/game-and-offer-disclaimers

Maybe its just me but it doesn't really mention much about the pre oder packs...

JC_VanDamge · September 30, 2016 4:23AM

oxlade_cotton wrote: »

JC_VanDamge wrote: »

Ah, I got ya. But where does it say to claim them within a week?

I think this is what youre looking for.

https://www.easports.com/nhl/game-and-offer-disclaimers

Maybe its just me but it doesn't really mention much about the pre oder packs...

Yes, thank you, I went through EA support and they didn't even didn't explain it to me, let alone share a link that would help me understand. How many gold plus packs (20 item pack) have you recieved? I only have 2 unopened since release. I am wondering about this code mentioned in the link. Only recieved an EA access code and nothing else.

Unopened packs disappeared

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