You are now ready to chat with SyedH.
SyedH
Thanks for contacting EA Customer Experience, my name is Syed. How may I assist you today?
you
hi there, Yes I have a big problem with the nhl Movemeber packs
you
I have spent hundreds of pounds on nhl 17 over the last few weeks. The Movember packs, I have just bought 3 packs, nearly £50 worth. It says up to 3 Movemeber collectables per pack should be issued plus players. I have had worse packs thank I normally get in the standard gold ones
SyedH
Hello, I apologize for the disappointment caused. I'll do my best to get this sorted out for you.
you
oThis is terrible and is putting me off ever using these ea extras again. It obviously has completetely left them out because they have only just come out I guess. I would like something sorted here, I should be a valued customer how many years I've used ea. I am 41 years old and just expect fairness. Thank you.
you
I don't mind paying out / spending my hard earned money, but not to get what is being offered in the hut on nhl 17 is unfair, hope this is understood.
SyedH
I can understand your Frustration with this. Had I been in your place, I would have felt the same.I'll do my best to figure out a solution for you.
you
eI just don't think they were put in my packs, I got the faceoff ones before and it worked out ok.
you
thanks a lot.
SyedH
You are most welcome.
SyedH
Well to be very honest with you.
SyedH
First I would start from saying thanks to you.
you
100,000 coins or 2,000 points they cost, not cheap at all, buying 3 packs, it obviously has to be a problem / flaw / something wrong / issue
SyedH
For being valuable player for our game.
you
I have never complained before either
SyedH
\yes I can see it.
you
I'm not one to moan really, but this is wrong I'm sure
SyedH
But here the situation is the packs are totally in game mechanism they are system generated and totally random.
you
but these were worse than the usual gold packs, the worth in each were not even 8000 coins back each pack?? this cannot be right??
SyedH
In your case I have checked you paid alot but again it is all just a matter of luck.
SyedH
The packs value sometime we think it is not the worth for the same.
you
=for a 100,000 pack - 2000 points?? £50 and nothing?
you
Yes I know that, but I have received nothing (NO MOVEMEBER ITEMS)
you
It wasn't a Movember pack
you
Moustachio Supreme pack
you
It was not one of those I'm sure
you
On the Faceoff ones it was completely different
SyedH
In your case let me check the case with the specialist then so that they can use the tool to figure it out.
you
it says highest chance, well 3 packs at that price, it's a mistake surely?
you
it says 14 rares, I got none
you
all common
SyedH
Yes if it is so then I do agree with you.
you
It will totally put me off ever buying more, I buy fifa ones too. But this just hasn't seemed fair.
SyedH
In your case would request you to please post it on forums.
SyedH
As it will be the right place to get this straight from our developers directly.
you
I'm 41
you
I don't really use such things to be honest
SyedH
But trust me it is the best to get these thing sorted then and there.
SyedH
As there are moderators and developers.
you
I am very much a stick to my guns kind of person. I think something should be done for me, I should get the appropriate given back. Or I expect a full refund.
you
I should be given 3 correct packs at least
SyedH
Had it been possible, I would've definitely done it for you from my end.
you
Movemberones
you
Movember ones
you
So can you put me on to someone who can do something now please?
you
I never moan as I said, but I can't just be treated this way.
SyedH
Let me check it with the supervisor.
SyedH
May be.
you
thanks
SyedH
You are most welcome.
SyedH
Please allow me some time.
you
ok no problem , hope something can be done, I love the games, but appreciate fairness
Please wait while we get this chat session where it needs to go.
You are now ready to chat with Supervisor.
Supervisor
Hello, Thanks for contacting EA. My name is Shubham a supervisor available in chat support.
Supervisor
I have checked the case.
Supervisor
And here I would also request you to please post it on Forums.
you
Have you also checked the value of a customer like me?
you
I am 41
Supervisor
I have checked many cases in which few players got the response and issue fixed then and there.
you
rI don't use Forums really
you
I wouldn't know how to to be honest
Supervisor
I will help you with it.
you
I bet they are younger than me
you
lol
you
This was hard enough
Supervisor
This link will help: https://forums.ea.com/en/nhl/categories
Supervisor
You just need to post it like here we are chatting.
you
Can I just post this whole conversation on there then?
Supervisor
You can but too lengthy conversation will not be valued much
Supervisor
You can simply post the issue there.
Supervisor
And wait for them to response.
you
well I don't feel very valued as a paying customer right now either
Supervisor
I wish I could get this all sorted from my end.
you
ok well I guess that's it then. I don't know what this NHL 17 Help thing was actually for then. It has been unhelpful on the whole. Thanks for sort of trying to help anyway.
Supervisor
You are most welcome.
Hey....rub.....i bet they close this one....tnx for letting us know....i always love the passoff to the forums. ...word to the wise....talk to them on regular hours....
Replies
SyedH
Thanks for contacting EA Customer Experience, my name is Syed. How may I assist you today?
you
hi there, Yes I have a big problem with the nhl Movemeber packs
you
I have spent hundreds of pounds on nhl 17 over the last few weeks. The Movember packs, I have just bought 3 packs, nearly £50 worth. It says up to 3 Movemeber collectables per pack should be issued plus players. I have had worse packs thank I normally get in the standard gold ones
SyedH
Hello, I apologize for the disappointment caused. I'll do my best to get this sorted out for you.
you
oThis is terrible and is putting me off ever using these ea extras again. It obviously has completetely left them out because they have only just come out I guess. I would like something sorted here, I should be a valued customer how many years I've used ea. I am 41 years old and just expect fairness. Thank you.
you
I don't mind paying out / spending my hard earned money, but not to get what is being offered in the hut on nhl 17 is unfair, hope this is understood.
SyedH
I can understand your Frustration with this. Had I been in your place, I would have felt the same.I'll do my best to figure out a solution for you.
you
eI just don't think they were put in my packs, I got the faceoff ones before and it worked out ok.
you
thanks a lot.
SyedH
You are most welcome.
SyedH
Well to be very honest with you.
SyedH
First I would start from saying thanks to you.
you
100,000 coins or 2,000 points they cost, not cheap at all, buying 3 packs, it obviously has to be a problem / flaw / something wrong / issue
SyedH
For being valuable player for our game.
you
I have never complained before either
SyedH
\yes I can see it.
you
I'm not one to moan really, but this is wrong I'm sure
SyedH
But here the situation is the packs are totally in game mechanism they are system generated and totally random.
you
but these were worse than the usual gold packs, the worth in each were not even 8000 coins back each pack?? this cannot be right??
SyedH
In your case I have checked you paid alot but again it is all just a matter of luck.
SyedH
The packs value sometime we think it is not the worth for the same.
you
=for a 100,000 pack - 2000 points?? £50 and nothing?
you
Yes I know that, but I have received nothing (NO MOVEMEBER ITEMS)
you
It wasn't a Movember pack
you
Moustachio Supreme pack
you
It was not one of those I'm sure
you
On the Faceoff ones it was completely different
SyedH
In your case let me check the case with the specialist then so that they can use the tool to figure it out.
you
it says highest chance, well 3 packs at that price, it's a mistake surely?
you
it says 14 rares, I got none
you
all common
SyedH
Yes if it is so then I do agree with you.
you
It will totally put me off ever buying more, I buy fifa ones too. But this just hasn't seemed fair.
SyedH
In your case would request you to please post it on forums.
SyedH
As it will be the right place to get this straight from our developers directly.
you
I'm 41
you
I don't really use such things to be honest
SyedH
But trust me it is the best to get these thing sorted then and there.
SyedH
As there are moderators and developers.
you
I am very much a stick to my guns kind of person. I think something should be done for me, I should get the appropriate given back. Or I expect a full refund.
you
I should be given 3 correct packs at least
SyedH
Had it been possible, I would've definitely done it for you from my end.
you
Movemberones
you
Movember ones
you
So can you put me on to someone who can do something now please?
you
I never moan as I said, but I can't just be treated this way.
SyedH
Let me check it with the supervisor.
SyedH
May be.
you
thanks
SyedH
You are most welcome.
SyedH
Please allow me some time.
you
ok no problem , hope something can be done, I love the games, but appreciate fairness
Please wait while we get this chat session where it needs to go.
You are now ready to chat with Supervisor.
Supervisor
Hello, Thanks for contacting EA. My name is Shubham a supervisor available in chat support.
Supervisor
I have checked the case.
Supervisor
And here I would also request you to please post it on Forums.
you
Have you also checked the value of a customer like me?
you
I am 41
Supervisor
I have checked many cases in which few players got the response and issue fixed then and there.
you
rI don't use Forums really
you
I wouldn't know how to to be honest
Supervisor
I will help you with it.
you
I bet they are younger than me
you
lol
you
This was hard enough
Supervisor
This link will help: https://forums.ea.com/en/nhl/categories
Supervisor
You just need to post it like here we are chatting.
you
Can I just post this whole conversation on there then?
Supervisor
You can but too lengthy conversation will not be valued much
Supervisor
You can simply post the issue there.
Supervisor
And wait for them to response.
you
well I don't feel very valued as a paying customer right now either
Supervisor
I wish I could get this all sorted from my end.
you
ok well I guess that's it then. I don't know what this NHL 17 Help thing was actually for then. It has been unhelpful on the whole. Thanks for sort of trying to help anyway.
Supervisor
You are most welcome.
Pay up......lmfao......