EA Forums - Banner

Lose Connection in Drop-In and Club Games

I've played about 15 Club games and 2 Drop-in games with no issues. Suddenly, every time I enter either mode, I get disconnected at some point in the 1st period. This has happened since Wednesday, November 2nd. When I get disconnected, I check Network Performance and everything is still in the green, every time. I can continue to play HUT games without any connection problems. What could have caused this and what is the fix? Thank you for any help!


  • wired.......try wireless.....bad cable?
    THE...Detriot Frenzy Alumni
  • I tried both. The issue seemed to resolve itself after a week of not being able to play EASHL.
  • try a trace route to see if you have packet loss.........

    Hello! This is Blake and I am a specialist with Electronic Arts. I see that you are having an issue with connecting to opponents in NHL 17.

    I know it can be quite frustrating dealing with connection issues as I am a gamer myself. I promise that I will do my very best to assist with this problem.

    Is this issue still occurring or has the issue alleviated itself?

    *If not, please make sure that you are on a WIRED connection and not wireless

    Also try these steps:

    1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
    2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
    3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
    4. Once the brick is Orange, start your console.


    1. On Home, pull the right trigger, and then press A to open My games and apps.
    2. Highlight the game, press the Menu button on your controller, and then select Manage game.
    3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
    4. Choose Delete everywhere.
    5. Restart Console


    If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

    Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

    Follow these steps to power cycle your Xbox One Console:
    1. While the console is on, press and hold the console's Xbox button for 5 seconds.
    2. The console will power down.
    3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.


    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Under Account, select Family.
    5. Enter the password or passkey.
    6. Select the account that you want to update.
    7. Select the category of settings you want to update, such as Privacy & online safety.
    8. Select the Adult defaults.
    9. Toggle back to Child defaults and then finally back to Adult defaults once more.
    10. Powercyle the console to complete the troubleshooting.


    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Select Remove accounts.
    5. Select the account that you want to remove.
    6. Select Remove to confirm.
    7. When you're finished, select Close.


    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Select Sign in.
    3. Scroll down to Add & Manage.
    4. Select Add new.
    5. Type the email address or phone number you use to sign in to your Microsoft account.
    6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
    7. Review the privacy statement summary, and then select Next.
    8. Select your Sign-in and security preferences.
    9. Check out how you look on Xbox, and then select Next.
    10. Choose your colour, and then select Next.
    Note: The preference that you're currently using at home appears with a checked box.
    11. Press the Xbox button on your controller to return to the Home screen.

    Please attach a UOtrace to your EA Help case(follow the UOtrace instructions in the link):

    *If these steps do not work, please recover your Gamertag on a friend's internet network and see if the issue occurs on another network.
    THE...Detriot Frenzy Alumni
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. Sign in or register to get started.