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I bought this game for 90$....and I cannot play anything other than EASHL....shootouts, versus, Hut, you name it, everytime i search for opponent, it always results in 'unable to retreive data' or 'no opponent found'. I've search all over the web for this issue, found people with similar problems with no help from EA at all. Yes my internet is fine, yes my NAT is open. I can play all games perfectly fine, except these game modes in NHL 17. I am really frustrated with the lack of communication. I've posted this thread several times here already with no answers at all. I refuse to just accept this is how it's going to be, as i paid 90$ to play this game, yet i can barely play it. I would really appreciate some help so i can get this issue fixed and get back to playing NHL 17. EA, can you please help me out.

HabzSauce

Replies

  • It's funny because if you went on twitter and posted 'Failed to retrieve data when I try to buy packs' They'd be all over it.
  • i have had this issue and fixed it...

    it could be many things i have posted most methods in hut section.

    try clearing mac.....one thing i found is to do a trace route to see if u have mission packets..

    Hello! This is Blake and I am a specialist with Electronic Arts. I see that you are having an issue with connecting to opponents in NHL 17.

    I know it can be quite frustrating dealing with connection issues as I am a gamer myself. I promise that I will do my very best to assist with this problem.

    Is this issue still occurring or has the issue alleviated itself?

    *If not, please make sure that you are on a WIRED connection and not wireless

    Also try these steps:
    CLEAR ALTERNATE MAC ADDRESS

    1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
    2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
    3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
    4. Once the brick is Orange, start your console.

    DELETE CLOUD SAVES

    1. On Home, pull the right trigger, and then press A to open My games and apps.
    2. Highlight the game, press the Menu button on your controller, and then select Manage game.
    3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
    4. Choose Delete everywhere.
    5. Restart Console

    CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE

    If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

    Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

    Follow these steps to power cycle your Xbox One Console:
    1. While the console is on, press and hold the console's Xbox button for 5 seconds.
    2. The console will power down.
    3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

    CHANGE PRIVACY SETTINGS

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Under Account, select Family.
    5. Enter the password or passkey.
    6. Select the account that you want to update.
    7. Select the category of settings you want to update, such as Privacy & online safety.
    8. Select the Adult defaults.
    9. Toggle back to Child defaults and then finally back to Adult defaults once more.
    10. Powercyle the console to complete the troubleshooting.

    REMOVING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Select Remove accounts.
    5. Select the account that you want to remove.
    6. Select Remove to confirm.
    7. When you're finished, select Close.

    RE-ADDING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Select Sign in.
    3. Scroll down to Add & Manage.
    4. Select Add new.
    5. Type the email address or phone number you use to sign in to your Microsoft account.
    6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
    7. Review the privacy statement summary, and then select Next.
    8. Select your Sign-in and security preferences.
    9. Check out how you look on Xbox, and then select Next.
    10. Choose your colour, and then select Next.
    Note: The preference that you're currently using at home appears with a checked box.
    11. Press the Xbox button on your controller to return to the Home screen.

    Please attach a UOtrace to your EA Help case(follow the UOtrace instructions in the link):
    https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    *If these steps do not work, please recover your Gamertag on a friend's internet network and see if the issue occurs on another network.
    Regards,
    Blake C.
    EA Customer Experience

    [ ref:_500440
    THE...Detriot Frenzy Alumni
  • also check and double check cables.

    funny thing is i also find sometimes just going wireless.

    even if you have an open nat you can still be behind a address nat thingl

    THE...Detriot Frenzy Alumni
  • and try helpEA.com not here,thats for sure!
    THE...Detriot Frenzy Alumni
  • ask google they are better at answering questions.
  • I'm not a fan of the opponent matching in this game. I'm level 51 in VS and it takes me over 5 minutes to find a game sometimes and more than that later at night. Just open it up. If you get matched up with someone much better than you take your whooping and learn from it. You don't get better by playing bad players.

    Just another byproduct of the millenianal "participation trophy" generation.
  • it would be good if a mod could help these guys looking for help....and sticky the GD thing...you mods are completely useless this year.....where is lugger?guru?dom(i didn't get along with,but he was helpful)?

    ah the good ol days....when the forums had lots of members...contributing.

    or the guys who says he's a DEV....pops in the all the time BUT HELPS NO ONE.
    THE...Detriot Frenzy Alumni
  • it would be good if a mod could help these guys looking for help....and sticky the GD thing...you mods are completely useless this year.....where is lugger?guru?dom(i didn't get along with,but he was helpful)?

    ah the good ol days....when the forums had lots of members...contributing.

    or the guys who says he's a DEV....pops in the all the time BUT HELPS NO ONE.

    hey dude thanks for the help i really appreciate it. I tried all those things, yet nothing worked. A big **** you though to EA. **** money hungry pigs, can't even help a brother out, i have to seek help from other people.

    **** you EA. For consistently refusing to help me out no matter how nice i ask. **** you. I'm **** done with this company.
  • Have you made sure to forward all the proper ports? Or is your xbox behind a firewall?

    I could see how being behind a firewall could let you connect to a server for EASHL, but not to a peer opponent like in VS or HUT.

  • Have you made sure to forward all the proper ports? Or is your xbox behind a firewall?

    I could see how being behind a firewall could let you connect to a server for EASHL, but not to a peer opponent like in VS or HUT.

  • honestly...try helpEA and speak with an"customer experience"agent.....just be prepared for a long trouble shooting call it took me over an hour.

    i have spent 2 months trouble shooting this issue.The uotrace route had packet loss....not sure if it was due to "firewall" or cable issue but it did get "fixed"....for a while BUT IT STILL HAPPENS SO I NEED TO go through the trouble shooting often.....

    First time i worked around it was by just going wireless....now it seems clearing the mac address helps.

    Forwarding ports/DMZ did nothing for me.

    even with an OPEN NAT you can still be behind a restricted address port.

    EASHL is cloud based.....no issues with NAT

    HUT/VS/ are peer to peer and NAT/Firewall settings CAN block you.

    Saying all that.....remember when all you had to do was put the **** disc in.....

    Are you on Xbox?
    Multiple Gamertags?
    Multiple Consoles?

    Have you tried Fifa or madden to see if you can connect?

    good luck
    THE...Detriot Frenzy Alumni
  • i have had this issue and fixed it...

    it could be many things i have posted most methods in hut section.

    try clearing mac.....one thing i found is to do a trace route to see if u have mission packets..

    Hello! This is Blake and I am a specialist with Electronic Arts. I see that you are having an issue with connecting to opponents in NHL 17.

    I know it can be quite frustrating dealing with connection issues as I am a gamer myself. I promise that I will do my very best to assist with this problem.

    Is this issue still occurring or has the issue alleviated itself?

    *If not, please make sure that you are on a WIRED connection and not wireless

    Also try these steps:
    CLEAR ALTERNATE MAC ADDRESS

    1. Go to Settings > Network Settings > Advanced Settings > Alternative Mac Address > Clear
    2. After this shut down the console, disconnect the power cord from the back of the Xbox One and wait two minutes.
    3. Once the two minutes have passed, plug the power back in and wait for the power bricks light to go from White to Orange.
    4. Once the brick is Orange, start your console.

    DELETE CLOUD SAVES

    1. On Home, pull the right trigger, and then press A to open My games and apps.
    2. Highlight the game, press the Menu button on your controller, and then select Manage game.
    3. Scroll to the right, highlight the saved data for your gamertag under Saved Data, and then press A on your controller.
    4. Choose Delete everywhere.
    5. Restart Console

    CLEAR PERSISTENT STORAGE AND POWERCYCLE XBOX ONE

    If console is wired connected, remove Ethernet cable. If console is wireless, Go to Settings > Network > Select their Network > Disconnect.

    Once it is back on, press Menu button > Settings > Blu Ray & Disc > Persistent Storage > Clear Persistent Storage three times.

    Follow these steps to power cycle your Xbox One Console:
    1. While the console is on, press and hold the console's Xbox button for 5 seconds.
    2. The console will power down.
    3. Wait 30 seconds, and then turn your console back on by again pressing the Xbox button.

    CHANGE PRIVACY SETTINGS

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Under Account, select Family.
    5. Enter the password or passkey.
    6. Select the account that you want to update.
    7. Select the category of settings you want to update, such as Privacy & online safety.
    8. Select the Adult defaults.
    9. Toggle back to Child defaults and then finally back to Adult defaults once more.
    10. Powercyle the console to complete the troubleshooting.

    REMOVING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Scroll down to Settings Icon.
    3. In the Setting menu scroll down to Account.
    4. Select Remove accounts.
    5. Select the account that you want to remove.
    6. Select Remove to confirm.
    7. When you're finished, select Close.

    RE-ADDING GAMERTAG

    1. From the Home Screen, using the controller scroll left to the navigation pane.
    2. Select Sign in.
    3. Scroll down to Add & Manage.
    4. Select Add new.
    5. Type the email address or phone number you use to sign in to your Microsoft account.
    6. Enter your password. If you've forgotten it, select I forgot my password, and then follow the instructions to recover your account.
    7. Review the privacy statement summary, and then select Next.
    8. Select your Sign-in and security preferences.
    9. Check out how you look on Xbox, and then select Next.
    10. Choose your colour, and then select Next.
    Note: The preference that you're currently using at home appears with a checked box.
    11. Press the Xbox button on your controller to return to the Home screen.

    Please attach a UOtrace to your EA Help case(follow the UOtrace instructions in the link):
    https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

    *If these steps do not work, please recover your Gamertag on a friend's internet network and see if the issue occurs on another network.
    Regards,
    Blake C.
    EA Customer Experience

    [ ref:_500440

    Is EA for real? They expect you to jump through all these hoops just to play their game online? That's crazy!

    Hey, EA!. Why don't you print this on the game box so consumers know what is necessary to play your game online?!
  • Wow these are a lot of steps just to play this game inthecrease31 is right put this on the box and see how many people buy this game
  • what if its just xbox?...?microsoft?is it on ps?
    THE...Detriot Frenzy Alumni
  • NHLDev
    1680 posts EA NHL Developer
    HabzSauce wrote: »
    I bought this game for 90$....and I cannot play anything other than EASHL....shootouts, versus, Hut, you name it, everytime i search for opponent, it always results in 'unable to retreive data' or 'no opponent found'. I've search all over the web for this issue, found people with similar problems with no help from EA at all. Yes my internet is fine, yes my NAT is open. I can play all games perfectly fine, except these game modes in NHL 17. I am really frustrated with the lack of communication. I've posted this thread several times here already with no answers at all. I refuse to just accept this is how it's going to be, as i paid 90$ to play this game, yet i can barely play it. I would really appreciate some help so i can get this issue fixed and get back to playing NHL 17. EA, can you please help me out.

    HabzSauce

    Just saw this post. Unfortunately I don' have a specific idea why you would get this sometimes and sometimes not after some of your troubleshooting. It sounds like you are able to connect to server based gameplay in EASHL and that it is the peer to peer connections causing you issues. Some of the things you have tried are definitely the common things to try and I understand that getting high level things to try from customer experience is never ideal but when it is a problem fairly unique to a users personal connection, that is where they are told to start for common ways to fix things. I get the same thing from the cable company. That is why it is good that in here you have stated what you have tried already to cut down on some of those other steps and generic things to try.

    I will pass this on to some others to take a look at and see if there are better ideas. If you have since fixed the issue, please respond and let us know what worked. Thanks.

  • I found one area of the game that actually works properly regardless of any connection issues. The credits. You can find this interesting list of winners in the settings menu. It's hilarious to see the huge list of different 'quality assurance' people and then find them on social media proudly holding the title of 'quality assurance manager'.
    No lag, no ice tilt and flawless controls! Try the credits screen today!
  • tried today(wired)....got the failed to retrieve data message....
    first thing i did was get an open NAT
    -Opened ports,still...failed to retrieve data
    -DMZ,still...failed to retrieve data
    -Removed firewall,still failed to retrieve data

    went wireless...had strict NAT
    -make NAT open.....reset router/xbox to make xbox 1st ip(.10)

    i can play hut no problem now.

    To somebody with some knowledge I'm sure this is an easy fix.... why wireless and not wired?is my connection to weak?is the longer cable causing instability?

    IM just saying spending over an hour to trouble shoot this every time i want to play hut is getting tedious.

    THE...Detriot Frenzy Alumni
  • NHLDev wrote: »
    HabzSauce wrote: »
    I bought this game for 90$....and I cannot play anything other than EASHL....shootouts, versus, Hut, you name it, everytime i search for opponent, it always results in 'unable to retreive data' or 'no opponent found'. I've search all over the web for this issue, found people with similar problems with no help from EA at all. Yes my internet is fine, yes my NAT is open. I can play all games perfectly fine, except these game modes in NHL 17. I am really frustrated with the lack of communication. I've posted this thread several times here already with no answers at all. I refuse to just accept this is how it's going to be, as i paid 90$ to play this game, yet i can barely play it. I would really appreciate some help so i can get this issue fixed and get back to playing NHL 17. EA, can you please help me out.

    HabzSauce

    Just saw this post. Unfortunately I don' have a specific idea why you would get this sometimes and sometimes not after some of your troubleshooting. It sounds like you are able to connect to server based gameplay in EASHL and that it is the peer to peer connections causing you issues. Some of the things you have tried are definitely the common things to try and I understand that getting high level things to try from customer experience is never ideal but when it is a problem fairly unique to a users personal connection, that is where they are told to start for common ways to fix things. I get the same thing from the cable company. That is why it is good that in here you have stated what you have tried already to cut down on some of those other steps and generic things to try.

    I will pass this on to some others to take a look at and see if there are better ideas. If you have since fixed the issue, please respond and let us know what worked. Thanks.

    hey EA DEV,

    thank you for responding. Unfortunately, after doing all those tedious steps, i still had the exact same issues. If there is any way we could connect via telephone (I promise not to yell), I'd much prefer that. I really would like to have a solid back and forth conversation with somebody who can help me resolve this, because ultimately i jsut want to play this game. Let me know how we can move forward with resolving this issue.

    Thanks, HabzSauce
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