EA required by law to release information on HUT packs? Questions for EA's expert team, Please Reply
as a consumer we have the right to know what the probability of is of pulling a specialty item, such as team of the year cards, in the packs that we pay for. I am requesting access to some very simple information as to what is really going on in these packs. One question is this: If an 85 overall card, and a 95 overall card are both considered to be "rare", with no distinction between them, do we truly have to same odds of pulling the 85 card as we do the 95 card? If the answer is no, then how can EA advertise them both as rare cards? It seems to me that if an 85 card deserves the distinction of being rare, then a 95 overall should be classified as something like "super rare" or "impossibly rare". Also, what is the overall number of team of the year cards that are allotted to be released over the course of their availability? any attempts to ask these questions are are shot down by any and all customer support representatives, and have insisted that the forums are the one and only place for these types of questions. Furthermore, I was assured by EA's customer support representatives that the "expert team" who handles all in game questions of this nature, rigorously monitors these forums daily and always ready to promptly address these sorts of questions so Im hoping that I will receive some sort of response. Otherwise EA has left me with no other avenues through which to pursue these inquiries. Even when you play the lottery, consumers are provided with odds that represent that actual likelihood that they might win. In addition, its clear that EA utilizes high pressure sales tactics to influence players to spend money on HUT points which are then used to buy packs. HUT is constantly promoting specialty cards that are only available in packs for a very short window. For example, the team of the year epic pack costs 150,000 coins and advertises itself as the pack most likely to produce a number of specialty items. In order to earn this amount of coins through playing the game, as is generally considered to be the whole point and idea of the game, it would take approximately 41.6 hours of gameplay if you give an average length of one game to be 20 mins, and generously give the average amount of coins earned per game to be 1200. In reality, 1200 is more like a maximum amount of coins potentially earned, with some games awarding as few as 600 coins. Realistically, the only way to get yourself one of these epic team of the year packs before the team of the year availability ends, is to cough up $30, half the retail value of the entire game, in order to purchase an odd numbered 3300 NHL points and spend 3000 of said points on the epic team of the year pack. After all of that, what are you lucky to get? Most likely you'll get nothing but crushing disappointment. Please EA, help me understand what is going on here and, and where did all of my money go. If I am wrong in my analysis, please enlighten me. Until then I'll continue to research what sort of legal action can be brought against EA to put an end to these dishonest and predatory sales techniques.