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EA required by law to release information on HUT packs? Questions for EA's expert team, Please Reply

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as a consumer we have the right to know what the probability of is of pulling a specialty item, such as team of the year cards, in the packs that we pay for. I am requesting access to some very simple information as to what is really going on in these packs. One question is this: If an 85 overall card, and a 95 overall card are both considered to be "rare", with no distinction between them, do we truly have to same odds of pulling the 85 card as we do the 95 card? If the answer is no, then how can EA advertise them both as rare cards? It seems to me that if an 85 card deserves the distinction of being rare, then a 95 overall should be classified as something like "super rare" or "impossibly rare". Also, what is the overall number of team of the year cards that are allotted to be released over the course of their availability? any attempts to ask these questions are are shot down by any and all customer support representatives, and have insisted that the forums are the one and only place for these types of questions. Furthermore, I was assured by EA's customer support representatives that the "expert team" who handles all in game questions of this nature, rigorously monitors these forums daily and always ready to promptly address these sorts of questions so Im hoping that I will receive some sort of response. Otherwise EA has left me with no other avenues through which to pursue these inquiries. Even when you play the lottery, consumers are provided with odds that represent that actual likelihood that they might win. In addition, its clear that EA utilizes high pressure sales tactics to influence players to spend money on HUT points which are then used to buy packs. HUT is constantly promoting specialty cards that are only available in packs for a very short window. For example, the team of the year epic pack costs 150,000 coins and advertises itself as the pack most likely to produce a number of specialty items. In order to earn this amount of coins through playing the game, as is generally considered to be the whole point and idea of the game, it would take approximately 41.6 hours of gameplay if you give an average length of one game to be 20 mins, and generously give the average amount of coins earned per game to be 1200. In reality, 1200 is more like a maximum amount of coins potentially earned, with some games awarding as few as 600 coins. Realistically, the only way to get yourself one of these epic team of the year packs before the team of the year availability ends, is to cough up $30, half the retail value of the entire game, in order to purchase an odd numbered 3300 NHL points and spend 3000 of said points on the epic team of the year pack. After all of that, what are you lucky to get? Most likely you'll get nothing but crushing disappointment. Please EA, help me understand what is going on here and, and where did all of my money go. If I am wrong in my analysis, please enlighten me. Until then I'll continue to research what sort of legal action can be brought against EA to put an end to these dishonest and predatory sales techniques.

Replies

  • We lose all our rights the moment we decide to play their hut mode.

    They own the digital content. We own nothing.
  • Thanks for the reply. I'm really hoping I can get some sort of response and clarification from EA
  • If you have any further information as to how that all works Id love to hear it
  • I agree with you here, they really should be telling the odds of pulling any type of cards just somewhere on their website or whatever.

    Last year I had extreme packluck, this year not so good but to be able to know the odds for getting a toty for example would be nice to know before spending cash or coins on a pack.

    Dont really know if this qualify like the lottery where you can win money instead of digital hockey cards but should be easy to make a phonecall to some consumer rights organisation? We have a good one in Sweden but I guess you need to contact someone in USA.
  • Think of EA's HUT mode as a casino, the odds are low and you are basically gambling when you buy packs. So you are going to most definitely be spending more then you are getting in return. Spending close to $40 Canadian on around 3000 points for one pack at a "chance" to pull something good is a perfect money grab for EA (the house always wins). You could also use that 3000 points for cheaper packs like the 300 point gold packs with 20 items which would net you 10 packs, but those packs have lower odds of anything good and your still out $40 on virtual cards with no value.

    Oh and you could sell your team to make some money back but if your teams worth around $2-300 real life cash, chances are you spent triple that on packs.

    All in all EA is making money, smart and scummy at the same time.
  • Whats most frustrating right now is the fact that it seems like it should be very easy to get someone on the phone to quickly answer this question but the truth is that its not. When I do get a chance to speak to someone directly and ask these question I receive responses along the lines of, "the only people who could answer that question would be the "expert team", who are essentially the people that created the game, and they are too busy working on more games to be able to answer questions on the phone. So the best place to direct your question is the forums because they have the time to check the forums and answer questions there every day." Seems pretty far fetched to me and I really get the feeling that I am being conveniently passed off and directed to this extremely indirect, impersonal, and inefficient form of communicating in order to obscure the issue.
  • I don't think the casino analogy is valid because casino games are very clear on what it takes to win as well as demonstrating the mechanism by which a winner is determined. If you play roulette you can clearly see all possible numbers on which the ball can land. If the roulette wheel were hidden from view, and contained an unknown number of potential spaces for the ball to land, the game wouldn't work. Even with a slot machine you can see the dials spin, revealing all possible values. With that information you can attempt to figure out how likely it is the dial will stop at any specific value. Since opening packs in Hut seems be more or less like buying a scratch off lottery ticket, it would seem reasonable that EA should at least provide accurate odds. On the contrary it seems that EA goes out of their way to intentionally mislead the buyer by using the classification "rare" on a huge number of cards that range in value from a few hundred coins, to upwards of a million coins. A $2 scratch off lottery ticket couldn't just arbitrarily claim a "jackpot" to range anywhere from a $2 return to a $50,000 return and then falsely advertise the tickets as having a high probability of hitting a jackpot.
  • Stfx96
    346 posts Member
    OP, you must have had some bad pack luck. You have already wasted a lot of time and energy on this topic. Buckle up and get ready for some disappointment, you can complain all you want but you won't get anything from EA on the subject because they simply don't have to give you any info. This is an exercise in futility. Just play bro.
  • Thats just it though. By directing me to this forum, giving up and resigning myself to being abused is exactly what they want me to do.
  • Im too lazy to read all but regarding to packs its simple. Its a gamble. The same way as going in a casino. One guy will win a million with 1$ and another one will loose a million for nothin. As to me i like to rip some packs with the coins i gain from playin the market and ive broke even but if u rip 200-300 k in packs u will likely loose. Nobody puts a gun on ur head and by now everone should know the pulling rate is low. Its up to u. Problem is lot of people are addicted and dont even know or realize .
  • Ok would have been helpful if you'd read what I wrote but thanks anyway
  • fcamodeo wrote: »
    I agtee 100% EA has been misleading peeps for years. I have complained about this but has fallen on deaf ears. At least advertise a pack with a gauranteed toty or pog or young gun player. Or better yet haw about EA doing a promo month. Where they match a pack. For every pack you buy weather its with cssh or coin they give u an additional pack absolutely free. Now that might be interesting....

    This is not being misleading.

    They have NOT been misleading. They say you get 2 Rares in a pack and you get 2 rares. They put a guaranteed wcoh collectable in a pack and it's there. Just because you don't get a good card doesn't mean they are being misleading.
  • mad_rob38 wrote: »
    Im too lazy to read all but regarding to packs its simple. Its a gamble. The same way as going in a casino. One guy will win a million with 1$ and another one will loose a million for nothin. As to me i like to rip some packs with the coins i gain from playin the market and ive broke even but if u rip 200-300 k in packs u will likely loose. Nobody puts a gun on ur head and by now everone should know the pulling rate is low. Its up to u. Problem is lot of people are addicted and dont even know or realize .

    I know there's a chance when I but a 20 rare pack there's a chance I'll get 20 85-87 players. And I'm OK with that
  • 100% agree with OP. Very good points. Now you just need to learn what paragraphs are and it would be perfect haha :p
  • Shlog61
    375 posts Member
    The most misleading pack is the consumables one. Gets me every time.
  • Shlog61 wrote: »
    The most misleading pack is the consumables one. Gets me every time.

    dude I opened one up and almost every single card was a contract
  • I didn't get 1 position change or player boost
  • Nobody, not EA, not casinos, has to publish the odds of anything from a pack of virtual cards to the odds of winning on a slot machine. The only way to know is to analyze the outcome over a long period of time.
    Lots of myths about slot machine payout laws etc get blown up in this article.
    http://www.vegasslotsonline.com/odds/
  • Shlog61
    375 posts Member
    ESPOtheDON wrote: »
    Shlog61 wrote: »
    The most misleading pack is the consumables one. Gets me every time.

    dude I opened one up and almost every single card was a contract

    You should start a thread about how it was misleading.
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