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NHL 20 Patch Details January 30th


Check out our January 30th patch details here.

Team of the week glitch!

Spent 150,000 on team of the week collectables. Completed 5 sets of the gold rare player sets in hope to pull one of those higher end cards. To my surprise I pulled the same 77 overall goalie 5 times out of those packs. This is unacceptable. Pack luck or not this is a glitch in your generating system. I was told to post here by support and I feel like I'm wasting my time. Anyone else have this issue same as me.

Replies

  • KRonoss87
    5 posts Member
    edited February 2018
    Hi. Just wondering about this.

    As it stands on my Hut main page, there is nine cards in the Stars of the month set: Malkin, Bergeron, Bernier and six other (worthless) players you can not put on your active line up.

    Since EA has not mentioned that in the set one card is more rare than the other, I presume every card has the same opportunity to come up.

    So now I have made four sets total: two with 10 collectibles and two with six collectibles. As you may guess, I have only received the worthless players. I have done the math and the probability for this to happen is 0,001576 %. I know there is, as always, a chance, but instead of feeling like a lottery winner, I feel betrayed.

    I would like to know how the above-mentioned is possible? Since I am a consumer and put waaaaaayyyy too much money into this, I would like to get some value for my money.

    Best,

    Maybe one more set?
    Post edited by KRonoss87 on
  • habs92
    138 posts Member
    edited February 2018
    I got worthless players too, you always need to open packs or use collectibles like you’re buying a lottery ticket. You know the probabilities are ❤️❤️❤️❤️ and you’re probably not gonna get anything good but you take a chance and sometimes you’re lucky sometimes you’re not. There’s nothing guaranteed and you know that, it’s random. Of course it sux, but at least they’re not lying about the probabilities.

    I have bad luck since christmas... The last good card i got was evo tavares when they rereleased all the cards.

  • EA telling you to post here is the biggest insult of all.
    Nothing can be done here other then a discussion that gets ended as soon as EA feels it is negative towards them.
    The game is broken and no one at EA can or wants to fix it .
    Buying anything in game is a huge disappointment 99.999999% of the time,trust me I stupidly bought a lot of packs again .
  • Wow well I was told by them multiple people had this same issue and to check forums and call back for updates and alas to my knowledge not seeing anyone with the issue.
  • KRonoss87
    5 posts Member
    edited February 2018
    Well, that is the lazy answer, at least to me. I am talking about a massive company collecting loads of money from hundreds of thousands consumers without giving proper odds to the consumer to make the choice.

    Since the relationship is between a company and a consumer, money is involved, and the only given information about odds is basically "rare", the consumer is being tricked ie. the company acts fraudulent.
    Post edited by EA_Roger on
  • KRonoss87
    5 posts Member
    edited February 2018
    Same kind of problem than I had with stars of the month sets. You can find my post in the thread "Stars of the month sets"
  • Poor guy got banned because he pulled 5 Harri Sateri cards ... lol seriously ea ?
  • EA_Roger
    1476 posts EA Community Manager
    Hey @verrette99,

    It's great to see our players so concerned about others however we don't sanction accounts of reasons like that. :)@KPINZY actually has a second account @lpt421 , which I'm tagging here in case he wants to continue the conversation here.

    @leeriehle , that is far from the truth. If any negative discussion would be shut down this conversation wouldn't happen as the players here are clearly stating their negative experience. The only reason we shut down or edit any posts is if they don't respect the forum rules.

    @KRonoss87 , I sent you a private message as well to clear up any confusion about the moved & merged posts in here as well.

    @KPINZY/ @lpt421 , I apologize for your experience with our support I sent you a private message requesting the case ID so I can provide feedback to ensure this doesn't occur again. I apologize also for directing you back to support, I misunderstood your issue at first that's on me. I'd like to clarify here, there is nothing our support or forum members can do to influence or change your pack luck in any shape or form. Our support can direct you towards our forum should you feel the need to share your feedback here however we are unable to intervene on your account in any manner.

    Thanks,

    Roger.
  • Good one, Roger. Now get this matter to the "upstairs". We will wait :)
  • KPINZY wrote: »
    Spent 150,000 on team of the week collectables. Completed 5 sets of the gold rare player sets in hope to pull one of those higher end cards. To my surprise I pulled the same 77 overall goalie 5 times out of those packs. This is unacceptable. Pack luck or not this is a glitch in your generating system. I was told to post here by support and I feel like I'm wasting my time. Anyone else have this issue same as me.

    It's a gamble. There isn't a guaranteed good pull promised anywhere. The odds of getting something good are always way lower than odds of getting trash. I got 94 Barkov :blush:



  • KPINZY wrote: »
    Spent 150,000 on team of the week collectables. Completed 5 sets of the gold rare player sets in hope to pull one of those higher end cards. To my surprise I pulled the same 77 overall goalie 5 times out of those packs. This is unacceptable. Pack luck or not this is a glitch in your generating system. I was told to post here by support and I feel like I'm wasting my time. Anyone else have this issue same as me.
    It's a gamble. There isn't a guaranteed good pull promised anywhere. The odds of getting something good are always way lower than odds of getting trash. I got 94 Barkov :blush:
    Sure, but what are the odds of getting the same player 5 times in a row? :dizzy:

  • kgpinsonne49
    2 posts Member
    edited February 2018
    [EA_Lanna: Removed. Duplicate accounts are against the NHL Forum Rules!) especially when they are created to have a conversation with yourself.]
    Post edited by EA_Lanna on
  • kgpinsonne49
    2 posts Member
    edited February 2018
    [EA_Lanna: Removed. Duplicate accounts are against the NHL Forum Rules!) especially when they are created to have a conversation with yourself.]
    Post edited by EA_Lanna on
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