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Dressing Room Error - PS4

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  • EA_Roger
    1483 posts EA Community Manager
    I got it from EA support the guy (Casey) states that they’ve gotten many calls about this but unfortunately now he’s showing this as a closed case. Stated that from the last patch. Goodluck I’ve given up after 2 months of this.

    @showtimemahomes , I'm following up with this to figure why you've been provided with the wrong information in this case.
  • This is crazy guy from ea sent me a list of crap to do like delete game files and re login to my account and nothing worked just started reinstalling the game to see if that may work, I have now bought this game twice once for Xbox now for ps4 and I get kicked more than I get into a game this is nuts!
  • Game is a brick, 2 months of Dressing room errors 1 out Of 8 games load , lame.
  • Common copy and paste response from the soon to be dead corporate gaming giant. Hockey is a game to be played, not errored out, then out of frustration switch to a new game...
  • @ea_roger Have you thought about if PSN is block certain ports or ips that youre using? Or blocking certain instances of games that look odd to the servers?
  • EA_Roger wrote: »
    I got it from EA support the guy (Casey) states that they’ve gotten many calls about this but unfortunately now he’s showing this as a closed case. Stated that from the last patch. Goodluck I’ve given up after 2 months of this.

    @showtimemahomes , I'm following up with this to figure why you've been provided with the wrong information in this case.

    Awesome thanks!! So I can expect a response in about another month?
  • Can we please get some kind of update on what the development team is doing to fix this issue? Many people are unable to play any modes with dressing rooms, including myself. Every other online mode works just fine. However, my friends and I primarily play EASHL, so this essentially means I can't play with my team.

    This is a massive issue that requires priority attention, but it's been over a month. We need an explanation.
  • Hoser_Smurf
    3 posts Member
    edited November 2018
    This is a joke. Still getting dressing room errors in club and in drop in. Just tonight I got the error 4 times in a row..

    This is not right! Paid $90 for a broken game. Two months since release and still not fixed.
  • I can load maybe 1 of every 10-12 games in attempt to join and never a full lobby. This is ridiculous. I've had the game since launch and can't even play the modes I want
  • Is anybody even reading this thread? Constant Dressing Room Errors for two months. Does EA even care? Do they have any pride at all? Somebody from EA say something.
  • Well I'm happy to report that I have a fix for the game error. A friend of mine just told me to do this and it worked. I've been wanting to tear my hair out or kill somebody because I haven't been able to play this since I got it as a demo and then when I paid for it in September.

    This is completely random but it works LOL

    When you first get into the 6 V6 Lobby where you see the other team, hit triangle to bring up the player list, escape that and then ready up.

    That's it.

    like I said it's completely random but I haven't been able to play almost at all, but I played four games in a row without error and then I accidentally forgot to hit triangle on one lobby and an error occurred.

    By the way people at EAA this is totally unacceptable.

    I play this game daily for the past two years and you guys are the worst for customer service.

    anybody else who wants to you can please confirm that this work for you as well.
  • Triangle then Ready is not a work around to Dressing room errors.
  • Grimmjow204
    2 posts Member
    edited November 2018
    I hope this will help those who have been having DRE issues, because this works for me;

    Up until last night, I had only been able to play 6 friggin' EASHL games since the game came out...but there are 2 things I did that have so far allowed me to play 5 consecutive games last night.

    1) I re-setup my network on my ps4 only - not my router - and did the custom setup. I allowed everything to be automatically setup except for DNS - I used the 1.1.1.1 as the primary DNS, and left the secondary DNS blank.*

    2) Everytime we were on the ready up screen with the 2 teams showing, I did press triangle to popup the window with all the players, then closed that screen, and i was able to play each and every game.

    * 1.1.1.1 is a free dns but I didn't want ALL my internet traffic to go through it, so that's why I only setup my PS4 to use that DNS, my router still uses it's default settings.

    Prior to doing any of this, I would almost always get a DRE error, and would sometimes take out another player in our club (they would also get DRE).

    I haven't tested more to see if it was the DNS change or if it was the triangle button that fixed this - I did both at the same time. But for right now it works great. I'll probably do more testing tonight to see which one fixed it (after I clap a few one timers).

    Cheers and good luck!


    Update: 11/16 - Yesterday I was able to play another 4 games without any issues, with other club members. So for me, this fix worked perfectly. Didn't determine if it was DNS or triangle button, but it works! See you online

    UPDATE: 11/22/2018 - well it's been a solid week of fun until tonight, where I'm now unable to play a single game without DRE errors. 14+ tries tonight I have been met with DRE errors seconds into loading up a game. So convenient that after a week of posting what works....it stops working!!!!!

    TLDR / Pay for anything but an EA games / EA sports lootbox piece of S that they crank out.

    Also - to ea games - I can't wait to see how badly you ruin the Command and Conquer remaster to prove how outdated and out of touch you are.

    Edited for content. - EA_Cian
    Post edited by EA_Cian on
  • does anyone have an explanation as to why it feels like they have completely trashed the skating but don't have a solution to the dressing room error. I'm just curious as to who is advising them on these decisions. The skating was perfect and now I don't even want to play the game. I was almost the whole neutral zone ahead of the computer in eashl with full stamina and they caught me. You have the humans skating like a goalie and the computers sprinting up and down the ice like a 99 gretzkey. All That aside, I still have to test my connection to play the stupid game. I honestly did not mind the dressing room error that much until they trashed the skating.
  • Not a peep from anybody from EA on this for how long now? This error is still happening. I can get in to 1 out of every 10 games if I'm lucky.

    Are they literally ignoring this thread?
  • This is my take on it all.

    Fans: Please fix the dressing room Ps4 error.

    EA: Here are more alternative jerseys, HUT stuff, new 99 edition we are releasing and now Gatorade ads.

    Fans: We didn't ask for that.

    EA: Your welcome.
  • This is absolutely outrageous... EA you have people that spend nearly 100 dollars on your game plus micro transactions. People that have supported your business for years.

    My friend can’t even play with us because he gets the dressing room error every damn time he tries to play, he uninstalled the game out of frustration.

    Instead of releasing new packs and other content, maybe you should focus on fixing this issue so people can play the mode/game they payed for and would like to enjoy.

    Please...
  • Not a peep from anybody from EA on this for how long now? This error is still happening. I can get in to 1 out of every 10 games if I'm lucky.

    Are they literally ignoring this thread?


    My friend is having the same issue, it is completely unacceptable. It seems they don’t appreciate the people that support their business.
  • EA why can’t you fix your problems with the dressing room error. If not I want my money back.
  • What happened today??? I haven't had DRE issue since first week of release. Now I can't get into any game anymore
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