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NHL 20 Content Update October 25th


Check out our CHEL notes with our October Patch update here.

Dedicated Servers Are Coming To HUT 19

Replies

  • Hello! I know that you've already read a lot of posts from russian gamers. And that's another one. It's really bad changes for the East of Russia (wich is big part of big country). All network games has become useless for us, because of delay for 1 sec.
  • Howdy, EA!
    Due to the large delay to your servers, all online modes have become absolutely unplayable for most players from the central and far-eastern part of Russia. Please take action and enter additional servers for Russian players, otherwise the online modes for us are completely useless.
    Thank you for understanding for your customers and the entire gaming community.
  • andr8587
    4 posts New member
    Return the connection with the player, it is impossible to play, the server is far from Russia, people suffer ping 60-90. Are you kidding? Or make a server in Russia. This is my latest version of your game until you put everything back.
  • I cant play after dedicated servers come. Its real unplayeble... Of course i'll never buy this gane again. EA is a big big fail
  • Wow seems like the Russians are screwed!!!
  • EA_Roger
    1466 posts Community Manager
    edited January 23
    Hey, I've removed a few posts from here as this is an English forum, if you are unable to converse in English I encourage you to check out http://answers.ea.com/ which has other languages available.

    I want to address some of the recent comments here. It was pointed out that certain players in Russia are encouraging difficulties since the implementation of the dedicated servers and our dev made a comment on this:
    NHLDev wrote: »

    I guess I don't know if a mod erased a post of yours or not. I would assume they would only do it if it violated their rules but I still see multiple comments of yours in this thread and I agree with you that more servers will definitely help more players. On the gameplay side we have been asking for it to improve EASHL gameplay experiences since they were already on servers and we brought it up again once it was proposed for HUT to move to server based games.

    I can't make any guarantees other than that there are discussions happening around it and that people are listening.
  • The input lag is so bad in this game online.
  • Return the type of P2P, or put more servers, why living in Russia in the Far East, I should get a wild ping and response, if earlier one way or another everyone was equally the same now who is closer to the server and the king of HUT. The matter is not in my internet business in the geographic location, if there is 1 server in Europe then the Asian part of Eurasia can not get a proper connection? In FIFA, there is no such problem, but in the NHL there is, for which I pay money? Why don’t they warn me that after January 8th I won’t be able to play normally, I’ve only played HUT and now it’s just not possible to do it normally. I am afraid with such success it will be the last part for many Russians.
  • Still getting kicked off the EA servers.

    I'm truly tired of this. TWO weeks of the same crap. Over and over again.

    I spent $130 on the game when it came out and another $100 on packs. $230 for a broken game? Who do I speak with to get my money back?

    No one in their right mind is going to pay $230 for a product that does not work as intended.

    I have posted multiple times on here expressing myself and giving you information about my connection. Which is HARDWIRED, 300Mbps dl / 25 Mbps ul, Port Forwarding on my router is set up, NAT is OPEN, no packet loss, my levels are optimal (checked with my cable company AND they gave me a new modem.

    No other games give me the same kind of grief. The only time they do is when they are having issues.

    I have yet to see any indication on EA's part to provide anyone or me with ANSWERS.

    This is not how you treat your fan base that have been buying your games since day 1!
  • I'm in Eastern Canada and now I feel the delay since thursday. The game is actually unplayable. Raging so much....
  • Can you tell me why I have a 1 second delay and skate through mud all game playing on wired 940 mbps down / 40 mbps up with steady 9-11 ms ping all game? The game is literally unplayable against anyone decent at the game. Have tried upnp on/off, dmz on/off, port forwarding, changing multiple DNS servers including best from benchmark. Nothing works these servers are straight trash. I'm in North Carolina.
  • Same here unplayable in North Carolina. Playing every game with a good 1 second delay and skate through mud all game playing on wired 940 mbps down / 40 mbps up with steady 9-11 ms ping all game. The game is literally unplayable against anyone decent at the game. Have tried upnp on/off, dmz on/off, port forwarding, changing multiple DNS servers including best from benchmark. Nothing works these servers are straight trash. Using a motorola arris surfboard sb8200 with netgear nighthawk xr500 router so I have top of the line equipment and never drop connection, it's just always slow and bad. Every single other game I play (non EA) works smooth as can be, mostly COD.
  • HEP2214 wrote: »
    Can you tell me why I have a 1 second delay and skate through mud all game playing on wired 940 mbps down / 40 mbps up with steady 9-11 ms ping all game? The game is literally unplayable against anyone decent at the game. Have tried upnp on/off, dmz on/off, port forwarding, changing multiple DNS servers including best from benchmark. Nothing works these servers are straight trash. I'm in North Carolina.

    You can have military grade internet, but when playing against someone who doesn't realize their Xbox being on WiFi while everyone in their house is streaming Netflix is a bad thing - it doesn't matter.
  • HEP2214 wrote: »
    Can you tell me why I have a 1 second delay and skate through mud all game playing on wired 940 mbps down / 40 mbps up with steady 9-11 ms ping all game? The game is literally unplayable against anyone decent at the game. Have tried upnp on/off, dmz on/off, port forwarding, changing multiple DNS servers including best from benchmark. Nothing works these servers are straight trash. I'm in North Carolina.

    You can have military grade internet, but when playing against someone who doesn't realize their Xbox being on WiFi while everyone in their house is streaming Netflix is a bad thing - it doesn't matter.

    No - he's talking about HUT, which means he's on a server. The other player's connection should have no impact on whether he lags or not.
  • HEP2214 wrote: »
    Can you tell me why I have a 1 second delay and skate through mud all game playing on wired 940 mbps down / 40 mbps up with steady 9-11 ms ping all game? The game is literally unplayable against anyone decent at the game. Have tried upnp on/off, dmz on/off, port forwarding, changing multiple DNS servers including best from benchmark. Nothing works these servers are straight trash. I'm in North Carolina.

    You can have military grade internet, but when playing against someone who doesn't realize their Xbox being on WiFi while everyone in their house is streaming Netflix is a bad thing - it doesn't matter.

    When I tried to open an ea page with your gifs on it

    b2jpf9b0v77z.jpg

    Lol, YouTube was the actual culprit
  • HEP2214 wrote: »
    Same here unplayable in North Carolina. Playing every game with a good 1 second delay and skate through mud all game playing on wired 940 mbps down / 40 mbps up with steady 9-11 ms ping all game. The game is literally unplayable against anyone decent at the game. Have tried upnp on/off, dmz on/off, port forwarding, changing multiple DNS servers including best from benchmark. Nothing works these servers are straight trash. Using a motorola arris surfboard sb8200 with netgear nighthawk xr500 router so I have top of the line equipment and never drop connection, it's just always slow and bad. Every single other game I play (non EA) works smooth as can be, mostly COD.

    That's interesting. I'm on east coast (nyc) and since going to dedicated I havnt had any delay or lag issues. I would assume we are pinging to the same server.
  • I'm outside Philly and have 450+ mbps and ping usually 11 or 12. Gameplay has been really rough the last 24 hours. I'm barely getting half a move off on breakaways at times and my All-star Connor McDavid may as well be Ronald McDonald on skates. Both HUT and chel are muddy.
  • Bmh245 wrote: »
    HEP2214 wrote: »
    Can you tell me why I have a 1 second delay and skate through mud all game playing on wired 940 mbps down / 40 mbps up with steady 9-11 ms ping all game? The game is literally unplayable against anyone decent at the game. Have tried upnp on/off, dmz on/off, port forwarding, changing multiple DNS servers including best from benchmark. Nothing works these servers are straight trash. I'm in North Carolina.

    You can have military grade internet, but when playing against someone who doesn't realize their Xbox being on WiFi while everyone in their house is streaming Netflix is a bad thing - it doesn't matter.

    No - he's talking about HUT, which means he's on a server. The other player's connection should have no impact on whether he lags or not.

    I'd say that's not entirely true. Someone with a potato modem/internet, or who's not connected to the correct server certainly seems to cause lag for me. When it's 2 west teams with people using direct connection, on the correct server, it plays great. Someone from the east or on a WiFi signal with probably one bar of reception? Gonna have a bad time.
  • Bmh245
    870 posts Member
    edited January 29
    Bmh245 wrote: »
    [
    You can have military grade internet, but when playing against someone who doesn't realize their Xbox being on WiFi while everyone in their house is streaming Netflix is a bad thing - it doesn't matter.

    No - he's talking about HUT, which means he's on a server. The other player's connection should have no impact on whether he lags or not.

    I'd say that's not entirely true. Someone with a potato modem/internet, or who's not connected to the correct server certainly seems to cause lag for me. When it's 2 west teams with people using direct connection, on the correct server, it plays great. Someone from the east or on a WiFi signal with probably one bar of reception? Gonna have a bad time.

    I have no idea how you know if your opponent has a WiFi signal with one bar of reception, unless you regularly ask your opponents what their network setups are. Regardless, EA disagrees with you about your opponent's connection making you lag.

    From the explanation of why they moved HUT to dedicated servers:

    "With dedicated servers, your opponent’s connection quality has no effect on your gameplay experience. The only thing that matters is the quality of your connection to the server, which will make your gameplay experience more consistent."
  • Bmh245 wrote: »
    Bmh245 wrote: »
    [
    You can have military grade internet, but when playing against someone who doesn't realize their Xbox being on WiFi while everyone in their house is streaming Netflix is a bad thing - it doesn't matter.

    No - he's talking about HUT, which means he's on a server. The other player's connection should have no impact on whether he lags or not.

    I'd say that's not entirely true. Someone with a potato modem/internet, or who's not connected to the correct server certainly seems to cause lag for me. When it's 2 west teams with people using direct connection, on the correct server, it plays great. Someone from the east or on a WiFi signal with probably one bar of reception? Gonna have a bad time.

    I have no idea how you know if your opponent has a WiFi signal with one bar of reception, unless you regularly ask your opponents what their network setups are. Regardless, EA disagrees with you about your opponent's connection making you lag.

    From the explanation of why they moved HUT to dedicated servers:

    "With dedicated servers, your opponent’s connection quality has no effect on your gameplay experience. The only thing that matters is the quality of your connection to the server, which will make your gameplay experience more consistent."

    Asking if they're on WiFi isn't very hard to do. And if you think someone else's connection has zero influence, try inviting a Swede to a club game with everyone else being from the local region you're in. I'd be willing to bet it's an awful experience.

    I've played drop in games on the west server, which also happened to have an Europe player on it. Game played like crap until he left. Then it was fine.. Could be anecdotal, but I doubt it. Poor connections, or long distance high ping connections do impact the connection quality for others, even on a server.
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