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NHL 20 Content Update October 1st


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I think some people in the nhl community need to chill out. You literally paid $60 for a game and expect around the clock customer support type services. Could you name me some other products or services that are $60 or less in which you expect the same? EA is not your electrical company, or you water company, it’s just a video game. Relax

Replies

  • kitchener_boy
    323 posts Member
    edited March 12
    AGREED!
  • Froommey
    617 posts Member
    edited March 12
    Customer support means not to reply every single question. It means that customer await answers what EA NHL is planing to do and what they will work for. Short statements ! A good company is doing this. The customer do not want to buy secrets, they want to know for what they spend money. So I do not agree.
  • would like to add that the internet itself is not a utility, no matter how much you wish it to be so. it is also not some linear straight shot to their "servers" and is a tad more complex than a perceived direct "connection" from your console to their server.
    Tastes Good With The Money https://youtube.com/watch?v=GS4dO-0YI2E
  • zingaa1
    395 posts Member
    1) If you're a company that produces a product, regardless if it's $5.00 or $5000.00, it should be sold as advertised.
    2) I can buy anything on Amazon under $60.00 and if I don't like it or it doesn't preform as advertised, I can return it.
    3) I'm pretty sure nobody here expects 24/7 customer support, but when we still have DRE's, legend mess was never fixed, pause glitching etc and EA has ignored it, people tend to get agitated.

    Your post is flawed and I disagree 100%
  • I think some people in the nhl community need to chill out. You literally paid $60 for a game and expect around the clock customer support type services. Could you name me some other products or services that are $60 or less in which you expect the same? EA is not your electrical company, or you water company, it’s just a video game. Relax

    So I have taken a deep breath. I have even relaxed. Yet, I still see too many DRE's, still too many people dropping out of a game before it has even started, Legends are still missing, and all that after a September release while we are now in March. Servers appear to be a mess last 2 or so weeks.

    What is the point of your post?
  • I think some people in the nhl community need to chill out. You literally paid $60 for a game and expect around the clock customer support type services. Could you name me some other products or services that are $60 or less in which you expect the same? EA is not your electrical company, or you water company, it’s just a video game. Relax

    60$ is sixty bucks! I actually paid 90$ and change on release day. A product is a product regardless of its origin or its genre. If a customer is not satisfied with a product there should be compensation. Especially when the product is damaged or broken.

    The Dressing Room Error alone, in my personal opinion, would classify this product as broken. The people who haven’t been able to play due to this epidemic deserve a refund.
  • The next phase of a jaded community is no community at all.
  • It’s a yearly subscription for basically the same game. Very expensive and over priced so no I won’t chill out 😉😂
  • The next phase of a jaded community is no community at all.

    It is definitely heading in that direction.
  • BassMan_PC wrote: »
    It is definitely heading in that direction.

    I'm optimistic that the presence of EA Dev's on this forum is an indication that they're doing everything in their ability to resolve the problems. I know we're all here because we're rooting for them to succeed. It's the only hockey game we've got after all!

    Quarter-Century of production and the product still lacks the ability to handle the rules of the game is a major concern however.

    But I'm rooting for you EA.
  • I don’t think this game is as bad as some of the complaints I see, but I also gave up playing this game online and have dedicated this whole year to developing sliders, a custom 31-team league, and running season mode to make sure the AI is playing strats that “feel” like hockey to me.

    That being said, there’s egregious server and marketing mistakes that would make a lot of people unsatisfied with the game, and I don’t think their complaints should be considered “freaking out” for wanting at least somewhat consistent online experiences for a game they paid $60-90 for.
  • I don’t think this game is as bad as some of the complaints I see, but I also gave up playing this game online and have dedicated this whole year to developing sliders, a custom 31-team league, and running season mode to make sure the AI is playing strats that “feel” like hockey to me.

    That being said, there’s egregious server and marketing mistakes that would make a lot of people unsatisfied with the game, and I don’t think their complaints should be considered “freaking out” for wanting at least somewhat consistent online experiences for a game they paid $60-90 for.

    Agreed.
  • I think some people in the nhl community need to chill out. You literally paid $60 for a game and expect around the clock customer support type services. Could you name me some other products or services that are $60 or less in which you expect the same? EA is not your electrical company, or you water company, it’s just a video game. Relax

    60$ is sixty bucks! I actually paid 90$ and change on release day. A product is a product regardless of its origin or its genre. If a customer is not satisfied with a product there should be compensation. Especially when the product is damaged or broken.

    The Dressing Room Error alone, in my personal opinion, would classify this product as broken. The people who haven’t been able to play due to this epidemic deserve a refund.

    Very well said.

    Virtually any product you buy has a warranty. If it is not working as advertised, it is replaced or repaired.

    Seems like the OP has no other motive than to troll imo.
  • I think some people in the nhl community need to chill out. You literally paid $60 for a game and expect around the clock customer support type services. Could you name me some other products or services that are $60 or less in which you expect the same? EA is not your electrical company, or you water company, it’s just a video game. Relax

    60$ is sixty bucks! I actually paid 90$ and change on release day. A product is a product regardless of its origin or its genre. If a customer is not satisfied with a product there should be compensation. Especially when the product is damaged or broken.

    The Dressing Room Error alone, in my personal opinion, would classify this product as broken. The people who haven’t been able to play due to this epidemic deserve a refund.

    Very well said.

    Virtually any product you buy has a warranty. If it is not working as advertised, it is replaced or repaired.

    Seems like the OP has no other motive than to troll imo.

    the only trouble with a warranty on an item like this is it takes some time to realize the product is damaged or not working as advertised and by the time it is discovered the warranty has lapsed. if it even had one.

    EA's Terms are very clear that they will not grant reparations for their failure, actual or perceived. the consumer has no right to sue or arbitrate even when EA changes the product after purchase with updates and server switches.
  • I think some people in the nhl community need to chill out. You literally paid $60 for a game and expect around the clock customer support type services. Could you name me some other products or services that are $60 or less in which you expect the same? EA is not your electrical company, or you water company, it’s just a video game. Relax

    1. Auto insurance (price varies)
    2. Cell phone carrier ($50)
    3. Amazon Prime ($14)
    4. Health insurance (price varies)
    5. Bank account ($5 maintenance fee)
    6. Netflix ($14)
    7. Best buy (N/A)
    8. Nintendo ($20/yr)
    9. Every utility company (price varies)
    10. Internet provider (price varies)

    The list goes on and on. When a product has 24/7 accessibility to most places in the world, it not unreasonable to expect support to accommodate such. Some companies do and some don't. Some value their customers more than others and some realize issues don't need to be addressed throughout every second of the day.

    If someone thinks a video game (toy) company should cater to them exclusively and have all access whenever they so chose, they would have to be pretty immature and if they can't find something else to do until they get a resolution, the issue lies more on the person than the company.

    FYI to whomever said this game is a subscription service. You are wrong. You pay either for ps+ or xbox gold. That's the subscription. This isnt Final Fantasy where you pay another monthly subscription service to the developer.
  • I think some people in the nhl community need to chill out. You literally paid $60 for a game and expect around the clock customer support type services. Could you name me some other products or services that are $60 or less in which you expect the same? EA is not your electrical company, or you water company, it’s just a video game. Relax

    60$ is sixty bucks! I actually paid 90$ and change on release day. A product is a product regardless of its origin or its genre. If a customer is not satisfied with a product there should be compensation. Especially when the product is damaged or broken.

    The Dressing Room Error alone, in my personal opinion, would classify this product as broken. The people who haven’t been able to play due to this epidemic deserve a refund.

    Very well said.

    Virtually any product you buy has a warranty. If it is not working as advertised, it is replaced or repaired.

    Seems like the OP has no other motive than to troll imo.

    the only trouble with a warranty on an item like this is it takes some time to realize the product is damaged or not working as advertised and by the time it is discovered the warranty has lapsed. if it even had one.

    EA's Terms are very clear that they will not grant reparations for their failure, actual or perceived. the consumer has no right to sue or arbitrate even when EA changes the product after purchase with updates and server switches.

    That all may be true but a companies policies can not supersede a law. If a law dictates otherwise in the consumer's favor he or she may very well have claim. That of course is dependent upon location of the consumer and company.

    An example of policy vs law is Walmart. Their employees routinely do random receipt checks as per their policy. It is the right of the consumer to deny those checks. The company has zero right to unlawfully detain a customer in that situation unless their is 100% proof the customer has shoplifted.

    It's 2019 and it's the same people complaining. With all the media available and ways to communicate, along with the history of the company, it silly at this point to even bring these topics up as most of us are well aware of what we are spending our money on and getting ourselves into.

    I never heard or read of anyone ever getting refunded and if you think you can take on a multi-million dollar company and win, you really didn't think things through. Is it really worth going through a grueling process for something that costs less than $100? Financially, you will be spending more than that alone for the legal process on top of calculating the time you waste with your actual hourly rate. Just suck it up and count your losses. Live and learn. The world doesnt owe anybody for them making bad personal decisions. The sense of entitlement with some people is amazing.
  • I think some people in the nhl community need to chill out. You literally paid $60 for a game and expect around the clock customer support type services. Could you name me some other products or services that are $60 or less in which you expect the same? EA is not your electrical company, or you water company, it’s just a video game. Relax

    60$ is sixty bucks! I actually paid 90$ and change on release day. A product is a product regardless of its origin or its genre. If a customer is not satisfied with a product there should be compensation. Especially when the product is damaged or broken.

    The Dressing Room Error alone, in my personal opinion, would classify this product as broken. The people who haven’t been able to play due to this epidemic deserve a refund.

    Very well said.

    Virtually any product you buy has a warranty. If it is not working as advertised, it is replaced or repaired.

    Seems like the OP has no other motive than to troll imo.

    the only trouble with a warranty on an item like this is it takes some time to realize the product is damaged or not working as advertised and by the time it is discovered the warranty has lapsed. if it even had one.

    EA's Terms are very clear that they will not grant reparations for their failure, actual or perceived. the consumer has no right to sue or arbitrate even when EA changes the product after purchase with updates and server switches.

    We knew this since October. One month after release this game had major problems.
  • I held off thankfully. I was gonna buy a PS4 NHL bundle. What a mess EA pulled on all of you.
  • Dmac8888 wrote: »
    It’s a yearly subscription for basically the same game. Very expensive and over priced so no I won’t chill out 😉😂

    Actually, $60 - $90 per year is very cheap for what you get. Let's not forget the years where we had to pay for the game plus all our micro-transaction gear upgrades at almost $50 for a full set. At the end of the day for $60US, the game is in a good state. Live with it.
  • net_rogue wrote: »
    Dmac8888 wrote: »
    It’s a yearly subscription for basically the same game. Very expensive and over priced so no I won’t chill out 😉😂

    Actually, $60 - $90 per year is very cheap for what you get. Let's not forget the years where we had to pay for the game plus all our micro-transaction gear upgrades at almost $50 for a full set. At the end of the day for $60US, the game is in a good state. Live with it.

    Cool story. Thanks for sharing.
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