Help! Failed to retrieve data

sethamphetamines · September 12, 2019 7:00AM

I have EA Access, I downloaded the game, I even pre-ordered it, but every time I try to search for a multiplayer game, or try to enter a dressing room I get a Failed to retrieve data error.

I made through all of NHL 19 without any issues, but I cannot get into any games with NHL 20. Xbox btw

BAILEYx215 · September 12, 2019 1:35PM

Delete Saved Game Data and restart. Happened to me too.

sethamphetamines · September 13, 2019 1:19AM

Thanks for the suggestion but it still didn’t work.

I’ve deleted my save data locally and on the cloud.

I’ve deleted and redownloaded the game.

I’ve confirmed my Nat is open.

I’m not sure what else I can try.

Tvincs · September 13, 2019 4:32AM

Same problem here :(

sethamphetamines · September 13, 2019 4:17PM

Still having issues after official release.

I deleted the game again and re-downloaded it through the MS store, instead of the EA Access app after it officially released, I still cannot connect to any multiplayer lobby.

I'm downloading NHL19 again to see if I can play multiplayer in that game.

Socair · September 13, 2019 5:06PM

Don’t have a solution for you @sethamphetamines, but this issue is being actively investigated.

sethamphetamines · September 13, 2019 6:00PM

Thanks socair. I’ll report back after I get home from work today about whether nhl 19 still works (it did on Monday or Tuesday this week)

I also want to add I’ve tried playing on my other account in nhl20 and that also hasn’t worked.

WainGretSki · September 13, 2019 8:04PM

sethamphetamines wrote: »

Thanks socair. I’ll report back after I get home from work today about whether nhl 19 still works (it did on Monday or Tuesday this week)

I also want to add I’ve tried playing on my other account in nhl20 and that also hasn’t worked.

Stupid question, but can you login at someone else's house under your account? I am just wondering if there isn't a messup or issue with your account. On the other hand, I guess if 19 works that would confirm if that's the issue or not.

sethamphetamines · September 14, 2019 12:50AM

So now I’m very confused....

NHL 19 has no issues joining a game.

I flipped right back over to NHL 20 and still can’t connect.

Taste-D-Rainbow · September 14, 2019 1:31AM

I hope it gets fixed my guy.

sethamphetamines · September 14, 2019 4:24AM

For anyone else with this issue that hasn't seen it yet:

https://answers.ea.com/t5/Bug-Reports/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/td-p/8194835/highlight/false

Taste-D-Rainbow wrote: »

I hope it gets fixed my guy.

Thanks man

rUnotENTERTAlND · September 14, 2019 2:29PM

a few years ago when i couldnt play due to this issue it was a router issue with IPV4 and IPV6...but i thought they worked that out.

Did you try going wireless?or a different router?

sethamphetamines · September 14, 2019 10:18PM

rUnotENTERTAlND wrote: »

a few years ago when i couldnt play due to this issue it was a router issue with IPV4 and IPV6...but i thought they worked that out.

Did you try going wireless?or a different router?

Not much I can do on this front. I only have one router, and it only supports IPv4

NHL_ONL_Producer · September 16, 2019 7:59PM

Have you tried this? check out page 11 it looks like if you have a second controlled signed in, that could the reason why you are getting the error
https://answers.ea.com/t5/Bug-Reports/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/td-p/8194835/page/112

deadman9999 · September 16, 2019 8:50PM

Try logging into a sub account and see if it connects

sethamphetamines · September 16, 2019 9:53PM

NHL_ONL_Producer wrote: »

Have you tried this? check out page 12 it looks like if you have a second controlled signed in, that could the reason why you are getting the error
https://answers.ea.com/t5/Bug-Reports/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/td-p/8194835/page/12

I do indeed have a guitar hero usb dongle plugged into my Xbox. I’ll try that when I get home.

deadman9999 wrote: »

Try logging into a sub account and see if it connects

I have tried that already with no luck.

sethamphetamines · September 17, 2019 12:26AM

Guitar hero was indeed the problem. If anyone else hasn’t seen it yet, make sure you don’t have any other type of controller plugged into your Xbox.

deadman9999 · September 17, 2019 6:19AM

NHL_ONL_Producer wrote: »

Have you tried this? check out page 12 it looks like if you have a second controlled signed in, that could the reason why you are getting the error
https://answers.ea.com/t5/Bug-Reports/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/td-p/8194835/page/12

How come your profile pic is blank and not the easports logo like most devs use on here?

EA_Roger · September 17, 2019 1:59PM

sethamphetamines wrote: »

Guitar hero was indeed the problem. If anyone else hasn’t seen it yet, make sure you don’t have any other type of controller plugged into your Xbox.

Glad to hear it worked out @sethamphetamines, hope you can enjoy the game now.

deadman9999 wrote: »

NHL_ONL_Producer wrote: »

Have you tried this? check out page 12 it looks like if you have a second controlled signed in, that could the reason why you are getting the error
https://answers.ea.com/t5/Bug-Reports/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/td-p/8194835/page/12

How come your profile pic is blank and not the easports logo like most devs use on here?

Asking the real questions! @NHL_ONL_Producer rumour has it that you don't have a profile picture because you are better than @NHLDev, is this true?

WainGretSki · September 17, 2019 3:58PM

sethamphetamines wrote: »

Guitar hero was indeed the problem. If anyone else hasn’t seen it yet, make sure you don’t have any other type of controller plugged into your Xbox.

Wow, I never would would have guessed that dongle would cause an issue. Great catch by the ONL Producer.

NHL_ONL_Producer · September 17, 2019 7:03PM

EA_Roger wrote: »

sethamphetamines wrote: »

Guitar hero was indeed the problem. If anyone else hasn’t seen it yet, make sure you don’t have any other type of controller plugged into your Xbox.

Glad to hear it worked out @sethamphetamines, hope you can enjoy the game now.

deadman9999 wrote: »

NHL_ONL_Producer wrote: »

Have you tried this? check out page 12 it looks like if you have a second controlled signed in, that could the reason why you are getting the error
https://answers.ea.com/t5/Bug-Reports/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/td-p/8194835/page/12

How come your profile pic is blank and not the easports logo like most devs use on here?

Asking the real questions! @NHL_ONL_Producer rumour has it that you don't have a profile picture because you are better than @NHLDev, is this true?

No, just never gave it too much thought, I don't post too often, so maybe that's why.

Help! Failed to retrieve data

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