Help! Failed to retrieve data
September 12, 2019 7:00AM
edited September 2019
I have EA Access, I downloaded the game, I even pre-ordered it, but every time I try to search for a multiplayer game, or try to enter a dressing room I get a Failed to retrieve data error.
I made through all of NHL 19 without any issues, but I cannot get into any games with NHL 20. Xbox btw
I made through all of NHL 19 without any issues, but I cannot get into any games with NHL 20. Xbox btw
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Howdy, Stranger!
Replies
I’ve deleted my save data locally and on the cloud.
I’ve deleted and redownloaded the game.
I’ve confirmed my Nat is open.
I’m not sure what else I can try.
I deleted the game again and re-downloaded it through the MS store, instead of the EA Access app after it officially released, I still cannot connect to any multiplayer lobby.
I'm downloading NHL19 again to see if I can play multiplayer in that game.
I also want to add I’ve tried playing on my other account in nhl20 and that also hasn’t worked.
Stupid question, but can you login at someone else's house under your account? I am just wondering if there isn't a messup or issue with your account. On the other hand, I guess if 19 works that would confirm if that's the issue or not.
NHL 19 has no issues joining a game.
I flipped right back over to NHL 20 and still can’t connect.
https://answers.ea.com/t5/Bug-Reports/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/td-p/8194835/highlight/false
Thanks man
Did you try going wireless?or a different router?
Not much I can do on this front. I only have one router, and it only supports IPv4
https://answers.ea.com/t5/Bug-Reports/Post-your-FTRD-information-here-Failed-To-Retrieve-Data/td-p/8194835/page/112
PSN undertaker9999
I do indeed have a guitar hero usb dongle plugged into my Xbox. I’ll try that when I get home.
I have tried that already with no luck.
How come your profile pic is blank and not the easports logo like most devs use on here?
PSN undertaker9999
Glad to hear it worked out @sethamphetamines, hope you can enjoy the game now.
Asking the real questions! @NHL_ONL_Producer rumour has it that you don't have a profile picture because you are better than @NHLDev, is this true?
Wow, I never would would have guessed that dongle would cause an issue. Great catch by the ONL Producer.
No, just never gave it too much thought, I don't post too often, so maybe that's why.