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Booted from EA servers 3 times in the last week

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Replies

  • EA_Aljo
    945 posts EA Community Manager
    Greyinsi wrote: »
    This disconnecting started after last patch. Counted over 20 disconnects in OVP. Before patch everything was fine.

    Do you play on a wired or wireless connection? Also, if it's been a while since you power cycled your console, modem and router, it would be good to do that.
  • EA_Aljo wrote: »
    Greyinsi wrote: »
    This disconnecting started after last patch. Counted over 20 disconnects in OVP. Before patch everything was fine.

    Do you play on a wired or wireless connection? Also, if it's been a while since you power cycled your console, modem and router, it would be good to do that.

    Yes, I’m on wired and I have done all that. I have also updated router and even called ISP technician to check everything which, I ended up paying 50€ for unnecessary visit, because there was no problem. He also checked uptime logs for my connection and for ISP, theres zero downtime when these disconnects has happened.
    Everything points out that problem lies in Ea servers / Nhl. Yesterday two more disconnects in ovp... 🙃
  • EA_Aljo
    945 posts EA Community Manager
    Greyinsi wrote: »
    EA_Aljo wrote: »
    Greyinsi wrote: »
    This disconnecting started after last patch. Counted over 20 disconnects in OVP. Before patch everything was fine.

    Do you play on a wired or wireless connection? Also, if it's been a while since you power cycled your console, modem and router, it would be good to do that.

    Yes, I’m on wired and I have done all that. I have also updated router and even called ISP technician to check everything which, I ended up paying 50€ for unnecessary visit, because there was no problem. He also checked uptime logs for my connection and for ISP, theres zero downtime when these disconnects has happened.
    Everything points out that problem lies in Ea servers / Nhl. Yesterday two more disconnects in ovp... 🙃

    Do you mainly play OVP? Those games aren't on our servers as it still uses a P2P connection.
  • EA_Aljo wrote: »
    Do you mainly play OVP? Those games aren't on our servers as it still uses a P2P connection.

    Yes, mainly OVP. But still you need to connect to EA servers that keep track of stats, right? Anyway, can’t be coincidence that this started after patch. You get booted from game and lose CR. Or is the pause glitch backout so wide spread already?
  • EA_Aljo
    945 posts EA Community Manager
    Greyinsi wrote: »
    EA_Aljo wrote: »
    Do you mainly play OVP? Those games aren't on our servers as it still uses a P2P connection.

    Yes, mainly OVP. But still you need to connect to EA servers that keep track of stats, right? Anyway, can’t be coincidence that this started after patch. You get booted from game and lose CR. Or is the pause glitch backout so wide spread already?

    Yes. You connect to our servers when the game completes to send the results and move through the menus.

    With P2P you run the risk of being IP booted. That's not something we have any control over. It's also part of the reason why HUT was moved to dedicated servers since IP booting requires a P2P connection.
  • EA_Aljo wrote: »
    Yes. You connect to our servers when the game completes to send the results and move through the menus.

    With P2P you run the risk of being IP booted. That's not something we have any control over. It's also part of the reason why HUT was moved to dedicated servers since IP booting requires a P2P connection.
    So why OVP isn’t still moved to dedicated servers? There’s no reason not to. But I’d assume that even if the connection is p2p and connection is lost to EA server, that’s game over, right? So it all comes down to connection to EA servers / design of online play. When is it fixed?
  • EA_Aljo
    945 posts EA Community Manager
    Greyinsi wrote: »
    EA_Aljo wrote: »
    Yes. You connect to our servers when the game completes to send the results and move through the menus.

    With P2P you run the risk of being IP booted. That's not something we have any control over. It's also part of the reason why HUT was moved to dedicated servers since IP booting requires a P2P connection.
    So why OVP isn’t still moved to dedicated servers? There’s no reason not to. But I’d assume that even if the connection is p2p and connection is lost to EA server, that’s game over, right? So it all comes down to connection to EA servers / design of online play. When is it fixed?

    I really don't know if/when OVP will move to dedicated servers.

    Are you also lagging in these games or just disconnecting? Also, if you have a PC, you can run a UO Trace and screenshot me the results. That will help show if there are any issues with your connection. You can find those instructions here: https://help.ea.com/en/help/faq/connection-troubleshooting-basic/.
  • No lag in these games, just game freezes suddenly with texts “waiting for users to resume “ etc and then disconnect. Ping is usually 20-35ms in these games.
    Weird sitenote, game feels very sluggish, like having fatman lag when ping is under 10ms. That happens quite often here in Finland.
  • EA_Aljo
    945 posts EA Community Manager
    Greyinsi wrote: »
    No lag in these games, just game freezes suddenly with texts “waiting for users to resume “ etc and then disconnect. Ping is usually 20-35ms in these games.
    Weird sitenote, game feels very sluggish, like having fatman lag when ping is under 10ms. That happens quite often here in Finland.

    Are you able to run that UO Trace? That should give us some good details about your connection.
  • EA_Aljo wrote: »
    Are you able to run that UO Trace? That should give us some good details about your connection.

    1 router.asus.com (192.168.1.1) 2.079 ms 0.669 ms 0.599 ms
    2 87-92-0-1.bb.dnainternet.fi (87.92.0.1) 5.109 ms 2.835 ms 2.304 ms
    3 hel7-tr2.dnaip.fi (62.78.123.155) 3.453 ms 3.012 ms 2.891 ms
    4 hel7-sr22.dnaip.fi (62.78.117.15) 2.969 ms 3.800 ms 4.494 ms
    5 hel5-tr1.dnaip.fi (62.78.117.22) 10.480 ms 12.687 ms 13.549 ms
    6 tur4-tr1.dnaip.fi (62.78.110.216) 11.162 ms 10.803 ms 14.810 ms
    7 tuk2-sr1.dnaip.fi (62.78.107.168) 72.148 ms 74.862 ms 16.531 ms
    8 ae64.edge1.stockholm1.level3.net (213.249.107.89) 10.745 ms 19.688 ms 13.056 ms
    9 ae-2-3602.ear3.washington1.level3.net (4.69.206.81) 376.073 ms 161.052 ms 124.128 ms
    10 4.79.23.202 (4.79.23.202) 127.201 ms 125.972 ms 429.878 ms
    11 159.153.92.10 (159.153.92.10) 125.568 ms 144.305 ms 124.798 ms

    1 router.asus.com (192.168.1.1) 2.513 ms 5.326 ms 1.346 ms 1.115 ms 1.900 ms 1.071 ms * 2.199 ms 3.050 ms 0.866 ms 7.701 ms 1.195 ms * 2.240 ms 1.665 ms 1.372 ms 1.144 ms 0.994 ms * 2.368 ms 1.031 ms 1.435 ms 2.251 ms 1.053 ms * 3.030 ms 4.362 ms 2.903 ms 0.909 ms 4.972 ms (13% loss)
    2 87-92-0-1.bb.dnainternet.fi (87.92.0.1) 25.737 ms 5.017 ms 10.154 ms 7.137 ms 21.021 ms 3.266 ms 8.315 ms 10.025 ms 8.801 ms 3.721 ms 3.988 ms 4.467 ms 5.725 ms 4.034 ms 3.485 ms 3.791 ms 3.583 ms 7.913 ms 3.614 ms 3.608 ms 9.251 ms 3.810 ms 3.323 ms 3.471 ms 4.091 ms 5.031 ms 3.990 ms 5.006 ms 3.698 ms 13.511 ms (0% loss)
    3 hel7-tr2.dnaip.fi (62.78.123.155) 3.778 ms 34.724 ms 3.406 ms 2.821 ms 7.344 ms 3.198 ms 2.658 ms 2.560 ms 3.658 ms 5.363 ms 2.970 ms 2.679 ms 6.215 ms 9.978 ms 2.781 ms 2.809 ms 2.760 ms 3.902 ms 6.060 ms 3.531 ms 4.508 ms 2.728 ms 2.756 ms 5.805 ms 2.906 ms 5.767 ms 3.590 ms 3.397 ms 6.613 ms 2.838 ms (0% loss)
    4 hel7-sr22.dnaip.fi (62.78.117.15) 3.086 ms 3.008 ms 2.909 ms 6.230 ms 3.613 ms 5.885 ms 3.328 ms 7.666 ms 2.863 ms 3.333 ms 3.691 ms 6.641 ms 3.200 ms 3.236 ms 4.149 ms 3.457 ms 6.052 ms 3.700 ms 3.435 ms 5.062 ms 4.449 ms 8.532 ms 3.149 ms 3.378 ms 3.518 ms 6.693 ms 3.198 ms 2.917 ms 3.228 ms 3.696 ms (0% loss)
    5 hel5-tr1.dnaip.fi (62.78.117.22) 14.966 ms 12.257 ms 19.580 ms 14.941 ms 12.138 ms 11.735 ms 27.488 ms 21.618 ms 10.845 ms 11.245 ms 10.868 ms 11.082 ms 13.800 ms 10.515 ms 11.802 ms 10.765 ms 11.617 ms 10.795 ms 13.388 ms 11.950 ms 11.077 ms 10.635 ms 11.114 ms 16.573 ms 10.701 ms 11.019 ms 10.968 ms 10.826 ms 14.430 ms 12.251 ms (0% loss)
    6 tur4-tr1.dnaip.fi (62.78.110.216) 10.659 ms 11.984 ms 14.131 ms 12.271 ms 10.768 ms 10.704 ms 20.477 ms 15.356 ms 22.602 ms 11.330 ms 10.869 ms 14.422 ms 13.324 ms 10.443 ms 10.653 ms 10.521 ms 10.649 ms 13.855 ms 10.639 ms 10.556 ms 10.578 ms 11.121 ms 11.461 ms 11.500 ms 13.818 ms 13.217 ms 30.964 ms 13.707 ms 11.546 ms 10.943 ms (0% loss)
    7 tuk2-sr1.dnaip.fi (62.78.107.168) 10.817 ms 10.887 ms 11.608 ms 10.779 ms 15.901 ms 12.044 ms 11.193 ms 10.660 ms 13.698 ms 79.726 ms 82.994 ms 12.219 ms 10.705 ms 14.852 ms 13.284 ms 16.942 ms 14.590 ms 14.491 ms 11.002 ms 16.282 ms 12.287 ms 11.387 ms 12.561 ms 11.359 ms 13.819 ms 13.145 ms 11.972 ms 18.607 ms 15.032 ms 13.332 ms (0% loss)
    8 ae64.edge1.stockholm1.level3.net (213.249.107.89) 12.824 ms 12.858 ms 11.336 ms 10.527 ms 10.415 ms 10.999 ms 11.662 ms 14.310 ms 10.821 ms 12.092 ms 10.639 ms 15.541 ms 12.001 ms 11.661 ms 17.918 ms 29.873 ms 11.407 ms 12.965 ms 13.349 ms 10.397 ms 12.301 ms 11.083 ms 10.471 ms 11.063 ms 13.638 ms 11.443 ms 11.375 ms 12.574 ms 15.038 ms 11.691 ms (0% loss)
    9 * ae-2-3602.ear3.washington1.level3.net (4.69.206.81) 124.938 ms 130.934 ms 123.984 ms 124.634 ms 123.951 ms 123.832 ms 125.728 ms 124.805 ms 125.114 ms 126.689 ms * * 125.313 ms 335.206 ms 319.225 ms * * * * * * * * * * 135.419 ms * * * (53% loss)
    10 4.79.23.202 (4.79.23.202) 179.091 ms 677.039 ms 619.664 ms 124.582 ms 125.697 ms 358.123 ms 124.646 ms 183.405 ms 236.288 ms 150.609 ms 225.965 ms 125.300 ms 181.798 ms 307.763 ms 125.463 ms 124.457 ms 341.684 ms 329.255 ms 309.942 ms 135.627 ms 124.814 ms 124.345 ms 356.223 ms 127.068 ms 124.598 ms 235.959 ms 127.501 ms 176.024 ms 288.844 ms 125.437 ms (0% loss)
    11 159.153.92.10 (159.153.92.10) 124.788 ms 125.325 ms 335.947 ms 124.992 ms 124.739 ms 253.742 ms 142.062 ms 165.042 ms 127.762 ms 124.678 ms 125.437 ms 124.663 ms 124.709 ms 125.940 ms 124.881 ms 125.266 ms 224.943 ms 306.426 ms 141.506 ms 124.922 ms 125.317 ms 126.433 ms 124.721 ms 125.123 ms 124.846 ms 140.887 ms 124.736 ms 386.389 ms 914.982 ms 130.179 ms (0% loss)

  • EA_Aljo
    945 posts EA Community Manager
    You've got quite a bit of packet loss there. That would be the issue. However, that looks like it was run on a Mac. Was it wireless or wired? I've talked to many who have Macs that can only connect through wireless.
  • Been getting a "not connected to EA servers" on and off the past few days and even now.
  • EA_Aljo wrote: »
    You've got quite a bit of packet loss there. That would be the issue. However, that looks like it was run on a Mac. Was it wireless or wired? I've talked to many who have Macs that can only connect through wireless.

    That was run on mac wireless. PS4 is wired.
  • EA_Aljo
    945 posts EA Community Manager
    Greyinsi wrote: »
    EA_Aljo wrote: »
    You've got quite a bit of packet loss there. That would be the issue. However, that looks like it was run on a Mac. Was it wireless or wired? I've talked to many who have Macs that can only connect through wireless.

    That was run on mac wireless. PS4 is wired.

    Unfortunately, we can't really use that test as it won't have the same results as the wired connection you play on. Do you have a PC that's wired to your network by chance?
  • EA_Aljo wrote: »
    Greyinsi wrote: »
    EA_Aljo wrote: »
    You've got quite a bit of packet loss there. That would be the issue. However, that looks like it was run on a Mac. Was it wireless or wired? I've talked to many who have Macs that can only connect through wireless.

    That was run on mac wireless. PS4 is wired.

    Unfortunately, we can't really use that test as it won't have the same results as the wired connection you play on. Do you have a PC that's wired to your network by chance?

    No
  • EA_Aljo
    945 posts EA Community Manager
    Greyinsi wrote: »
    EA_Aljo wrote: »
    Greyinsi wrote: »
    EA_Aljo wrote: »
    You've got quite a bit of packet loss there. That would be the issue. However, that looks like it was run on a Mac. Was it wireless or wired? I've talked to many who have Macs that can only connect through wireless.

    That was run on mac wireless. PS4 is wired.

    Unfortunately, we can't really use that test as it won't have the same results as the wired connection you play on. Do you have a PC that's wired to your network by chance?

    No

    Can you try using alternate DNS servers with the instructions here: https://support.opendns.com/hc/en-us/articles/115003048283-Changing-DNS-on-Popular-Gaming-Systems-PS4-XBox1-WiiU-? If those doing' work, try the google DNS servers. They are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4

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