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Will the servers be better for NHL 21?

Prev1345
Any chance we see an improvement in online play or can we expect that to just be mailed in like everything else?

Replies

  • Sega82mega
    1882 posts Member
    edited September 14
    Impossible to know, and beacuse beta vs play was based on p2p it dosent say that much.

    But if I say it like this, the servers is what it is, but I dont think it can get any worse, so hopefully there are slightly better.
    Post edited by Sega82mega on
  • Honestly don't expect a change in server quality. There could be a hope when they finally go next-gen but it's probably still doubtful.

  • Follisimo wrote: »
    Honestly don't expect a change in server quality. There could be a hope when they finally go next-gen but it's probably still doubtful.

    Lol their servers have always been trash. Dont expect that to change as it would require ea to spend money.
  • RSall14
    579 posts Member
    edited September 14
    Nope, as long as the server is online and people can play, they're satisfied.
  • Absolutely not.
    Crazy how much of a variance there is from one server to the next.
    Actually it isn't crazy, it's inexcusable.
    You've got 500 players trying to play and the abominable servers can't sufficiently handle that? How pitiful is that?
    Maybe put forth any little effort or allocation of financial resources towards creating a more reliable, consistent connection to make a bad game at least suitable and fair to all?
    Just why not?
    How is it that if every other match there's at least one guy who has to "deal with" a poorer, unstable speed?
    Why is it that if I play a team two states over one team goes into the game with that advantage?
    How can these servers not compensate for the relatively tiny number of people playing this game without spazzing out when every other game in the world can handle millions of people from all over the globe?
    Why not at least improve the server quality to mask the wonky gameplay issues that plague this series enough as is?
    Wouldn't that at least make certain aspects of it not so wonky and more tolerable?
    Does anybody associated with the making of this game ever just sit down and ask themselves something so simple and obvious as this?
    Didn't think so.
  • EA_Aljo
    1896 posts EA Community Manager
    If you are consistently lagging and/or disconnecting, we should go through some troubleshooting to see if there are any noticeable issues. The majority of people are playing without lag so we have to find out what is causing some to experience poor performance. There are man variables involved besides just our servers. In many cases the issue is occurring outside of our network so it's not something we can control.
  • EA_Aljo wrote: »
    If you are consistently lagging and/or disconnecting, we should go through some troubleshooting to see if there are any noticeable issues. The majority of people are playing without lag so we have to find out what is causing some to experience poor performance. There are man variables involved besides just our servers. In many cases the issue is occurring outside of our network so it's not something we can control.

    After playing this game for years,i finally am one of those with very little connection issues. However,every few games starting in the 3rd period ill get lag spikes where the ping will go from 30 allthe way to 800 for a few sec, then drops back down and this seems to last the entire 3rd period.
  • EA_Aljo wrote: »
    If you are consistently lagging and/or disconnecting, we should go through some troubleshooting to see if there are any noticeable issues. The majority of people are playing without lag so we have to find out what is causing some to experience poor performance. There are man variables involved besides just our servers. In many cases the issue is occurring outside of our network so it's not something we can control.

    I realize you're limited in what you can say because of who signs your paycheck, but we all know the truth and that EA's servers are not up to par.

    So we'd all appreciate it if you'd redirect any troubleshooting energy you might have towards that central issue. It's been neglected for far too long.
  • I read an article that said ea uses amazon servers for many of its games including nhl. That might explain it’s slow connection speeds, competing with the millions on amazon everyday. I asked this question in a thread but it was never answered.
  • EA_Aljo
    1896 posts EA Community Manager
    32Doak wrote: »
    EA_Aljo wrote: »
    If you are consistently lagging and/or disconnecting, we should go through some troubleshooting to see if there are any noticeable issues. The majority of people are playing without lag so we have to find out what is causing some to experience poor performance. There are man variables involved besides just our servers. In many cases the issue is occurring outside of our network so it's not something we can control.

    I realize you're limited in what you can say because of who signs your paycheck, but we all know the truth and that EA's servers are not up to par.

    So we'd all appreciate it if you'd redirect any troubleshooting energy you might have towards that central issue. It's been neglected for far too long.

    Going through the actual troubleshooting normally shows if it's our servers, the ISP or your connection. We have millions of people playing our games online. Most of them are playing without issue and we post notices when there's a known problem that's being investigated. After troubleshooting literally thousands of people personally, it's been my experience that the majority of those were due to issues outside our network. A very high portion of them are due to playing on wireless connections, but we still get blamed when someone insists on connecting wirelessly to a router that's in another room or on another floor. Which then turns into the claim that our servers are the problem. Even in the same room you're going to get a much better connection wired. Regardless, we need to go through individual troubleshooting to find out why some are experiencing lag and disconnects.

    Our teams are always looking to improve connectivity in general. When it comes to support, we do all we can to get connection issues resolved. Refusing not to troubleshoot because there's the assumption the servers are bad isn't going to find out why you're consistently experiencing lag and disconnects.
  • EA_Aljo wrote: »
    32Doak wrote: »
    EA_Aljo wrote: »
    If you are consistently lagging and/or disconnecting, we should go through some troubleshooting to see if there are any noticeable issues. The majority of people are playing without lag so we have to find out what is causing some to experience poor performance. There are man variables involved besides just our servers. In many cases the issue is occurring outside of our network so it's not something we can control.

    I realize you're limited in what you can say because of who signs your paycheck, but we all know the truth and that EA's servers are not up to par.

    So we'd all appreciate it if you'd redirect any troubleshooting energy you might have towards that central issue. It's been neglected for far too long.

    Going through the actual troubleshooting normally shows if it's our servers, the ISP or your connection. We have millions of people playing our games online. Most of them are playing without issue and we post notices when there's a known problem that's being investigated. After troubleshooting literally thousands of people personally, it's been my experience that the majority of those were due to issues outside our network. A very high portion of them are due to playing on wireless connections, but we still get blamed when someone insists on connecting wirelessly to a router that's in another room or on another floor. Which then turns into the claim that our servers are the problem. Even in the same room you're going to get a much better connection wired. Regardless, we need to go through individual troubleshooting to find out why some are experiencing lag and disconnects.

    Our teams are always looking to improve connectivity in general. When it comes to support, we do all we can to get connection issues resolved. Refusing not to troubleshoot because there's the assumption the servers are bad isn't going to find out why you're consistently experiencing lag and disconnects.

    Let's just say that "my connection" has been taken out of the equation, as in the router, modem, and complete wiring setup has been established to be strong as it can be, and numerous routers and modems have been used in an attempt to make it that way.

    Now let's also assume that "your end" is also fine, as in the servers aren't overloaded and my internet stats show a flat line under 50ms latency.

    One would assume at that point that the ISP is at fault somewhere. Has anybody actually gotten anywhere complaining to their ISP about lag in online gaming? I'd really like to know. Also, would you believe how many locations in the USA have ISP monopolies? That makes it REALLY difficult for players in those locations when they don't have any other options for internet. How many people are going to relocate to play this game, ya know?

    Also, let me ask you this. How many programmed animations and scenarios in this game are super sensitive to the ISP's shortcomings that are out of our control? How far can we go down the rabbit hole here?
  • EA_Aljo wrote: »
    32Doak wrote: »
    EA_Aljo wrote: »
    If you are consistently lagging and/or disconnecting, we should go through some troubleshooting to see if there are any noticeable issues. The majority of people are playing without lag so we have to find out what is causing some to experience poor performance. There are man variables involved besides just our servers. In many cases the issue is occurring outside of our network so it's not something we can control.

    I realize you're limited in what you can say because of who signs your paycheck, but we all know the truth and that EA's servers are not up to par.

    So we'd all appreciate it if you'd redirect any troubleshooting energy you might have towards that central issue. It's been neglected for far too long.

    Going through the actual troubleshooting normally shows if it's our servers, the ISP or your connection. We have millions of people playing our games online. Most of them are playing without issue and we post notices when there's a known problem that's being investigated. After troubleshooting literally thousands of people personally, it's been my experience that the majority of those were due to issues outside our network. A very high portion of them are due to playing on wireless connections, but we still get blamed when someone insists on connecting wirelessly to a router that's in another room or on another floor. Which then turns into the claim that our servers are the problem. Even in the same room you're going to get a much better connection wired. Regardless, we need to go through individual troubleshooting to find out why some are experiencing lag and disconnects.

    Our teams are always looking to improve connectivity in general. When it comes to support, we do all we can to get connection issues resolved. Refusing not to troubleshoot because there's the assumption the servers are bad isn't going to find out why you're consistently experiencing lag and disconnects.

    What would it mean if I have zero issues with other games besides NHL? Would that be a possible geographic problem? I'm 5-10 miles west of Little Caesars Arena, home of the Red Wings. Being where I am, so close to a number of "hotspots" (Detroit, Chicago, Columbus, all of Ontario, etc.), it seems crazy that the servers wouldn't have my area covered pretty well.

    My PS4 is connected directly with a 2-foot CAT-7 patch cable on a 300mbps cable internet plan, which seems sufficient for everything else. I unplug EVERYTHING else on the network when I play and I do multiple thorough power cycles each session.

    Monday afternoon I had a real solid connection and the game felt great, but yesterday was awful and here I am at 5:30am on a Wednesday and HUT feels like its usual stagnant self even though the in-game connection diagnostic is consistently showing me a flat 20-25ms ping. The menus are an abomination to navigate through. I deleted all my loaner items because I read somewhere that they cause lag but haven't noticed a difference from that. Anything is worth trying though when it comes to this so I'll take you up on that troubleshooting I guess.

    To clarify, I'm not disconnecting at all. The game just feels slow and it feels like there's resistance in whatever movements I make. The game only feels smooth for a few hours at a time maybe every six weeks or so. Like I said, Monday afternoon was solid.. but Easter morning was the time I experienced what this game could feel like optimally and at that time my internet package was a fraction of what it is now.
  • Sega82mega
    1882 posts Member
    edited September 16
    deleted all loaner items was a new one for me, hehe but as you said, anything that might work...

    I think it has alot to do with how many thats in the game, cause I always have the best connection at the end of the HUT year, when alot of people has moved on.

    But it's still strange, how inconsistency that good feeling is.. Do it has to be the perfect match between me and all the stuff that mather for a good online experience to happen? Like it only can be 2 times jackpot a month or so....
  • I guess my question will remain unanswered since June lol. Does ea use amazon servers for its games? That might explain the lag so many people experience if they are using servers that host millions and millions of people every minute of the day.
  • EA_Aljo
    1896 posts EA Community Manager
    32Doak wrote: »
    EA_Aljo wrote: »
    32Doak wrote: »
    EA_Aljo wrote: »
    If you are consistently lagging and/or disconnecting, we should go through some troubleshooting to see if there are any noticeable issues. The majority of people are playing without lag so we have to find out what is causing some to experience poor performance. There are man variables involved besides just our servers. In many cases the issue is occurring outside of our network so it's not something we can control.

    I realize you're limited in what you can say because of who signs your paycheck, but we all know the truth and that EA's servers are not up to par.

    So we'd all appreciate it if you'd redirect any troubleshooting energy you might have towards that central issue. It's been neglected for far too long.

    Going through the actual troubleshooting normally shows if it's our servers, the ISP or your connection. We have millions of people playing our games online. Most of them are playing without issue and we post notices when there's a known problem that's being investigated. After troubleshooting literally thousands of people personally, it's been my experience that the majority of those were due to issues outside our network. A very high portion of them are due to playing on wireless connections, but we still get blamed when someone insists on connecting wirelessly to a router that's in another room or on another floor. Which then turns into the claim that our servers are the problem. Even in the same room you're going to get a much better connection wired. Regardless, we need to go through individual troubleshooting to find out why some are experiencing lag and disconnects.

    Our teams are always looking to improve connectivity in general. When it comes to support, we do all we can to get connection issues resolved. Refusing not to troubleshoot because there's the assumption the servers are bad isn't going to find out why you're consistently experiencing lag and disconnects.

    What would it mean if I have zero issues with other games besides NHL? Would that be a possible geographic problem? I'm 5-10 miles west of Little Caesars Arena, home of the Red Wings. Being where I am, so close to a number of "hotspots" (Detroit, Chicago, Columbus, all of Ontario, etc.), it seems crazy that the servers wouldn't have my area covered pretty well.

    My PS4 is connected directly with a 2-foot CAT-7 patch cable on a 300mbps cable internet plan, which seems sufficient for everything else. I unplug EVERYTHING else on the network when I play and I do multiple thorough power cycles each session.

    Monday afternoon I had a real solid connection and the game felt great, but yesterday was awful and here I am at 5:30am on a Wednesday and HUT feels like its usual stagnant self even though the in-game connection diagnostic is consistently showing me a flat 20-25ms ping. The menus are an abomination to navigate through. I deleted all my loaner items because I read somewhere that they cause lag but haven't noticed a difference from that. Anything is worth trying though when it comes to this so I'll take you up on that troubleshooting I guess.

    To clarify, I'm not disconnecting at all. The game just feels slow and it feels like there's resistance in whatever movements I make. The game only feels smooth for a few hours at a time maybe every six weeks or so. Like I said, Monday afternoon was solid.. but Easter morning was the time I experienced what this game could feel like optimally and at that time my internet package was a fraction of what it is now.

    We'd have to go through some troubleshooting to look into this further. There have been numerous reports over the years of "fat man" lag over the years, but it's not something we've been able to get solid evidence of. The dev team is definitely aware of those reports though.
  • EA_Aljo
    1896 posts EA Community Manager
    Tonysl79 wrote: »
    I guess my question will remain unanswered since June lol. Does ea use amazon servers for its games? That might explain the lag so many people experience if they are using servers that host millions and millions of people every minute of the day.

    Sorry, but we don't give out specific details on the servers. If this changes, we'll most likely make an announcement on our official channels.
  • EA Aljo, What’s specific about telling your customers what’s already been printed in many publications? If anything, you would think clarification would be what ea would strive for its players.
  • Is the ea forums not an official channel?
  • EA_Aljo
    1896 posts EA Community Manager
    Tonysl79 wrote: »
    Is the ea forums not an official channel?

    Yes, the EA forums would be an official channel, but I'm not aware of an official statement from us detailing what you're asking.
  • So it can’t be acknowledged that ea uses amazon servers here even though you can google ea uses amazon servers and see the multiple articles saying so?
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