Do I need to redownload?

rabid55wolverine · October 13, 2020 7:10PM

I had the trial game and even now it shows me the welcome to the trial version pop up when I enter HUT though I got all my packs and opened everything just fine. Do I need to redownload the game? I would rather do it before I have any issues

Thanks in advance

jocke27722 · October 13, 2020 7:11PM

Same for me. No problem

EA_Aljo · October 13, 2020 7:39PM

rabid55wolverine wrote: »

I had the trial game and even now it shows me the welcome to the trial version pop up when I enter HUT though I got all my packs and opened everything just fine. Do I need to redownload the game? I would rather do it before I have any issues

Thanks in advance

If you're still seeing the trial notice, delete it and download the full version. It might be good to try downloading through a web browser on your console's online store. That will push it to your console.

rabid55wolverine · October 13, 2020 7:52PM

EA_Aljo wrote: »

rabid55wolverine wrote: »

I had the trial game and even now it shows me the welcome to the trial version pop up when I enter HUT though I got all my packs and opened everything just fine. Do I need to redownload the game? I would rather do it before I have any issues

Thanks in advance

If you're still seeing the trial notice, delete it and download the full version. It might be good to try downloading through a web browser on your console's online store. That will push it to your console.

Ok thanks for the help, I'll start doing that now

rabid55wolverine · October 13, 2020 8:49PM

EA_Aljo wrote: »

rabid55wolverine wrote: »

I had the trial game and even now it shows me the welcome to the trial version pop up when I enter HUT though I got all my packs and opened everything just fine. Do I need to redownload the game? I would rather do it before I have any issues

Thanks in advance

If you're still seeing the trial notice, delete it and download the full version. It might be good to try downloading through a web browser on your console's online store. That will push it to your console.

I redownloaded the game and I still get the notice when I am going into HUT. Any ideas?

therat57 · October 13, 2020 9:17PM

If you re download there’s a good chance you’ll lose the game

rabid55wolverine · October 13, 2020 9:23PM

therat57 wrote: »

If you re download there’s a good chance you’ll lose the game

Yu don't lose anything. Hut is saved online and my stuff is saved on my ps4.

EA_Aljo · October 14, 2020 2:14PM

rabid55wolverine wrote: »

EA_Aljo wrote: »

rabid55wolverine wrote: »

I had the trial game and even now it shows me the welcome to the trial version pop up when I enter HUT though I got all my packs and opened everything just fine. Do I need to redownload the game? I would rather do it before I have any issues

Thanks in advance

If you're still seeing the trial notice, delete it and download the full version. It might be good to try downloading through a web browser on your console's online store. That will push it to your console.

I redownloaded the game and I still get the notice when I am going into HUT. Any ideas?

Which version of the game did you pre-order?

rabid55wolverine · October 14, 2020 2:41PM

EA_Aljo wrote: »

rabid55wolverine wrote: »

EA_Aljo wrote: »

rabid55wolverine wrote: »

I had the trial game and even now it shows me the welcome to the trial version pop up when I enter HUT though I got all my packs and opened everything just fine. Do I need to redownload the game? I would rather do it before I have any issues

Thanks in advance

If you're still seeing the trial notice, delete it and download the full version. It might be good to try downloading through a web browser on your console's online store. That will push it to your console.

I redownloaded the game and I still get the notice when I am going into HUT. Any ideas?

Which version of the game did you pre-order?

I pre-ordered the Great 8 version. I tried to just do the download off of one of the other 2 version but they just say unavailable. This time though, I am downloading after deleting the game files for NHL 21. Hopefully that works

rabid55wolverine · October 14, 2020 3:14PM

Nope, doesn't work at all. I don't know what else to do anymore. Is this game that was in the trial not the full game? I don't have the issue people are having with black cards and not being able to see anything. I've played online in EASHL and everything I do in HUT works so am I missing out on something?

The only issue I have with HUT is I got a pack last night from playing EASHL and I can't open it. Says Failed to Retrieve Data.

Thanks for your help @EA_Aljo

EA_Aljo · October 14, 2020 3:38PM

rabid55wolverine wrote: »

Nope, doesn't work at all. I don't know what else to do anymore. Is this game that was in the trial not the full game? I don't have the issue people are having with black cards and not being able to see anything. I've played online in EASHL and everything I do in HUT works so am I missing out on something?

The only issue I have with HUT is I got a pack last night from playing EASHL and I can't open it. Says Failed to Retrieve Data.

Thanks for your help @EA_Aljo

That trial notice is popping up for everyone. It's intended. I thought you were seeing the notice about how much time you have left. So, if all you're seeing is the welcome to the EA Play trial notice when you first enter HUT, that's normal and should be gone when the game fully releases.

As far as that pack goes, that would be something different. It might be a bugged pack that we'd probably need an advisor to try to handle. Try opening a case here. They may need to get it escalated to our specialists for investigation.

rabid55wolverine · October 14, 2020 4:00PM

EA_Aljo wrote: »

rabid55wolverine wrote: »

Nope, doesn't work at all. I don't know what else to do anymore. Is this game that was in the trial not the full game? I don't have the issue people are having with black cards and not being able to see anything. I've played online in EASHL and everything I do in HUT works so am I missing out on something?

The only issue I have with HUT is I got a pack last night from playing EASHL and I can't open it. Says Failed to Retrieve Data.

Thanks for your help @EA_Aljo

That trial notice is popping up for everyone. It's intended. I thought you were seeing the notice about how much time you have left. So, if all you're seeing is the welcome to the EA Play trial notice when you first enter HUT, that's normal and should be gone when the game fully releases.

As far as that pack goes, that would be something different. It might be a bugged pack that we'd probably need an advisor to try to handle. Try opening a case here. They may need to get it escalated to our specialists for investigation.

Yeah my only issue is the trial thing popping up. So then I should be good for the game? I will open a ticket for the messed up pack

EA_Aljo · October 14, 2020 6:44PM

rabid55wolverine wrote: »

EA_Aljo wrote: »

rabid55wolverine wrote: »

Nope, doesn't work at all. I don't know what else to do anymore. Is this game that was in the trial not the full game? I don't have the issue people are having with black cards and not being able to see anything. I've played online in EASHL and everything I do in HUT works so am I missing out on something?

The only issue I have with HUT is I got a pack last night from playing EASHL and I can't open it. Says Failed to Retrieve Data.

Thanks for your help @EA_Aljo

That trial notice is popping up for everyone. It's intended. I thought you were seeing the notice about how much time you have left. So, if all you're seeing is the welcome to the EA Play trial notice when you first enter HUT, that's normal and should be gone when the game fully releases.

As far as that pack goes, that would be something different. It might be a bugged pack that we'd probably need an advisor to try to handle. Try opening a case here. They may need to get it escalated to our specialists for investigation.

Yeah my only issue is the trial thing popping up. So then I should be good for the game? I will open a ticket for the messed up pack

Yes. That's just a welcome message. It doesn't mean you're on the trial version.

rabid55wolverine · October 14, 2020 7:39PM

EA_Aljo wrote: »

rabid55wolverine wrote: »

EA_Aljo wrote: »

rabid55wolverine wrote: »

Nope, doesn't work at all. I don't know what else to do anymore. Is this game that was in the trial not the full game? I don't have the issue people are having with black cards and not being able to see anything. I've played online in EASHL and everything I do in HUT works so am I missing out on something?

The only issue I have with HUT is I got a pack last night from playing EASHL and I can't open it. Says Failed to Retrieve Data.

Thanks for your help @EA_Aljo

That trial notice is popping up for everyone. It's intended. I thought you were seeing the notice about how much time you have left. So, if all you're seeing is the welcome to the EA Play trial notice when you first enter HUT, that's normal and should be gone when the game fully releases.

As far as that pack goes, that would be something different. It might be a bugged pack that we'd probably need an advisor to try to handle. Try opening a case here. They may need to get it escalated to our specialists for investigation.

Yeah my only issue is the trial thing popping up. So then I should be good for the game? I will open a ticket for the messed up pack

Yes. That's just a welcome message. It doesn't mean you're on the trial version.

Ok then im good to go, thanks for the help and sorry for the confusion

EA_Aljo · October 14, 2020 7:44PM

rabid55wolverine wrote: »

EA_Aljo wrote: »

rabid55wolverine wrote: »

EA_Aljo wrote: »

rabid55wolverine wrote: »

Nope, doesn't work at all. I don't know what else to do anymore. Is this game that was in the trial not the full game? I don't have the issue people are having with black cards and not being able to see anything. I've played online in EASHL and everything I do in HUT works so am I missing out on something?

The only issue I have with HUT is I got a pack last night from playing EASHL and I can't open it. Says Failed to Retrieve Data.

Thanks for your help @EA_Aljo

That trial notice is popping up for everyone. It's intended. I thought you were seeing the notice about how much time you have left. So, if all you're seeing is the welcome to the EA Play trial notice when you first enter HUT, that's normal and should be gone when the game fully releases.

As far as that pack goes, that would be something different. It might be a bugged pack that we'd probably need an advisor to try to handle. Try opening a case here. They may need to get it escalated to our specialists for investigation.

Yeah my only issue is the trial thing popping up. So then I should be good for the game? I will open a ticket for the messed up pack

Yes. That's just a welcome message. It doesn't mean you're on the trial version.

Ok then im good to go, thanks for the help and sorry for the confusion

All good! Glad we could get it cleared up. If you have any other issues, let us know.

rabid55wolverine · October 14, 2020 8:05PM

EA_Aljo wrote: »

rabid55wolverine wrote: »

EA_Aljo wrote: »

rabid55wolverine wrote: »

EA_Aljo wrote: »

rabid55wolverine wrote: »

Nope, doesn't work at all. I don't know what else to do anymore. Is this game that was in the trial not the full game? I don't have the issue people are having with black cards and not being able to see anything. I've played online in EASHL and everything I do in HUT works so am I missing out on something?

The only issue I have with HUT is I got a pack last night from playing EASHL and I can't open it. Says Failed to Retrieve Data.

Thanks for your help @EA_Aljo

That trial notice is popping up for everyone. It's intended. I thought you were seeing the notice about how much time you have left. So, if all you're seeing is the welcome to the EA Play trial notice when you first enter HUT, that's normal and should be gone when the game fully releases.

As far as that pack goes, that would be something different. It might be a bugged pack that we'd probably need an advisor to try to handle. Try opening a case here. They may need to get it escalated to our specialists for investigation.

Yeah my only issue is the trial thing popping up. So then I should be good for the game? I will open a ticket for the messed up pack

Yes. That's just a welcome message. It doesn't mean you're on the trial version.

Ok then im good to go, thanks for the help and sorry for the confusion

All good! Glad we could get it cleared up. If you have any other issues, let us know.

Thanks, juat have that support ticket for that pack now and im all good

Do I need to redownload?

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