EA Forums - Banner
en
Forums Home› EA SPORTS NHL Series› NHL 21› NHL 21 Hockey Ultimate Team

What’s up with this game?

Prev1
smokin666
smokin666
617 posts Member
I just bid 300k on 2/synergy Crosby got outbid but coin never returned. Emailed and Twitted EA.Help and no answer. Dealing with all the mechanics of this game is not enough now it steals our coins? As much as I love this game I think it’s time call it quits. Customer service does not exist in this company, that’s incredible
I bleed hockey!!!!!!!!!!

Replies

  • smokin666
    smokin666
    617 posts Member
    Btw EA Help is like dealing with scammers.
    Contacted customer support on Twitter and Facebook. I was told to restart my console and coins should be back in 24 hours. Did all that and guess what still no coins.
    This is a nasty way of treating customers.
    Bet if I bought coins through some sites they’d suspended me immediately.
    Good to know that company only counts their bottom lines and forgets about customers.
    I bleed hockey!!!!!!!!!!
  • Swoops--73
    Swoops--73
    626 posts Member
    edited December 2020
    smokin666 wrote: »
    I just bid 300k on 2/synergy Crosby got outbid but coin never returned. Emailed and Twitted EA.Help and no answer. Dealing with all the mechanics of this game is not enough now it steals our coins? As much as I love this game I think it’s time call it quits. Customer service does not exist in this company, that’s incredible

    Wow this has been going on for years with ea and the nhl series. Happened to me a few times as well. Got the same run around **** from ea support. After a couple days I just filed a case with the better buisness bureau. The next morning after case was filed I was contacted by phone from ea sports who compensated me the coins and some for the loss of coins and players. Between this and having to go in make a bid back out to refresh coins is a lot to do with why again this year I won’t be purchasing this garbage.
  • smokin666
    smokin666
    617 posts Member
    edited December 2020
    Swoops--73 wrote: »
    smokin666 wrote: »
    I just bid 300k on 2/synergy Crosby got outbid but coin never returned. Emailed and Twitted EA.Help and no answer. Dealing with all the mechanics of this game is not enough now it steals our coins? As much as I love this game I think it’s time call it quits. Customer service does not exist in this company, that’s incredible

    Wow this has been going on for years with ea and the nhl series. Happened to me a few times as well. Got the same run around **** from ea support. After a couple days I just filed a case with the better buisness bureau. The next morning after case was filed I was contacted by phone from ea sports who compensated me the coins and some for the loss of coins and players. Between this and having to go in make a bid back out to refresh coins is a lot to do with why again this year I won’t be purchasing this garbage.
    Yeh better business bureau would be my next step. After all I did not get those 300k in coins for free.
    Horrible if non existent customer service.
    But if they catch someone buying coins they’ll suspend them immediately. I just don’t get it

    I bleed hockey!!!!!!!!!!
  • smokin666
    smokin666
    617 posts Member
    @EA_Aljo can you help me resolve this bud?
    I bleed hockey!!!!!!!!!!
  • Renamed567
    Renamed567
    18 posts Member
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
  • smokin666
    smokin666
    617 posts Member
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I bleed hockey!!!!!!!!!!
  • EA_Aljo
    EA_Aljo
    3229 posts EA Community Manager
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
  • smokin666
    smokin666
    617 posts Member
    EA_Aljo wrote: »
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
    Yes thank you

    I bleed hockey!!!!!!!!!!
  • EA_Aljo
    EA_Aljo
    3229 posts EA Community Manager
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
    Yes thank you

    No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
  • smokin666
    smokin666
    617 posts Member
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
    Yes thank you

    No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
    Thank you appreciate it. I’ll be honest with you that the amount of time I logged chasing customer service to get my coins back and the amount of time it takes to resolve it I’m kind of getting turned off on playing this game. What’s more upsetting is that it was my birthday and my daughter loaded some money on my account so I can enjoy more nice cards. I got couple of good players and sold them to make these coins and at the end this what happened.
    I do appreciate your advise though thank you.

    I bleed hockey!!!!!!!!!!
  • EA_Aljo
    EA_Aljo
    3229 posts EA Community Manager
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
    Yes thank you

    No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
    Thank you appreciate it. I’ll be honest with you that the amount of time I logged chasing customer service to get my coins back and the amount of time it takes to resolve it I’m kind of getting turned off on playing this game. What’s more upsetting is that it was my birthday and my daughter loaded some money on my account so I can enjoy more nice cards. I got couple of good players and sold them to make these coins and at the end this what happened.
    I do appreciate your advise though thank you.

    I'm really sorry this is taking so long. It's an unusual issue so it's going to take more time than normal.
  • smokin666
    smokin666
    617 posts Member
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
    Yes thank you

    No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
    Thank you appreciate it. I’ll be honest with you that the amount of time I logged chasing customer service to get my coins back and the amount of time it takes to resolve it I’m kind of getting turned off on playing this game. What’s more upsetting is that it was my birthday and my daughter loaded some money on my account so I can enjoy more nice cards. I got couple of good players and sold them to make these coins and at the end this what happened.
    I do appreciate your advise though thank you.

    I'm really sorry this is taking so long. It's an unusual issue so it's going to take more time than normal.
    I sincerely appreciate your concern thank you.
    Hopefully it will be resolved soon. Rep said it will 3-5 business days so we will see.
    Thanks again bud

    I bleed hockey!!!!!!!!!!
  • Sega82mega
    Sega82mega
    4308 posts Member
    Yes im with you smokin. Hope you get your dollares back! 🤑

    And happy birthday!
  • EA_Aljo
    EA_Aljo
    3229 posts EA Community Manager
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
    Yes thank you

    No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
    Thank you appreciate it. I’ll be honest with you that the amount of time I logged chasing customer service to get my coins back and the amount of time it takes to resolve it I’m kind of getting turned off on playing this game. What’s more upsetting is that it was my birthday and my daughter loaded some money on my account so I can enjoy more nice cards. I got couple of good players and sold them to make these coins and at the end this what happened.
    I do appreciate your advise though thank you.

    I'm really sorry this is taking so long. It's an unusual issue so it's going to take more time than normal.
    I sincerely appreciate your concern thank you.
    Hopefully it will be resolved soon. Rep said it will 3-5 business days so we will see.
    Thanks again bud

    No problem, man. Let me know how it goes. Thanks!
  • smokin666
    smokin666
    617 posts Member
    Sega82mega wrote: »
    Yes im with you smokin. Hope you get your dollares back! 🤑

    And happy birthday!
    Thanks bud appreciate it

    I bleed hockey!!!!!!!!!!
  • smokin666
    smokin666
    617 posts Member
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
    Yes thank you

    No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
    Thank you appreciate it. I’ll be honest with you that the amount of time I logged chasing customer service to get my coins back and the amount of time it takes to resolve it I’m kind of getting turned off on playing this game. What’s more upsetting is that it was my birthday and my daughter loaded some money on my account so I can enjoy more nice cards. I got couple of good players and sold them to make these coins and at the end this what happened.
    I do appreciate your advise though thank you.

    I'm really sorry this is taking so long. It's an unusual issue so it's going to take more time than normal.
    I sincerely appreciate your concern thank you.
    Hopefully it will be resolved soon. Rep said it will 3-5 business days so we will see.
    Thanks again bud

    No problem, man. Let me know how it goes. Thanks!
    Thank you hopefully resolved by the weekend. Gotta build that team 😂

    I bleed hockey!!!!!!!!!!
  • EA_Aljo
    EA_Aljo
    3229 posts EA Community Manager
    edited December 2020
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
    Yes thank you

    No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
    Thank you appreciate it. I’ll be honest with you that the amount of time I logged chasing customer service to get my coins back and the amount of time it takes to resolve it I’m kind of getting turned off on playing this game. What’s more upsetting is that it was my birthday and my daughter loaded some money on my account so I can enjoy more nice cards. I got couple of good players and sold them to make these coins and at the end this what happened.
    I do appreciate your advise though thank you.

    I'm really sorry this is taking so long. It's an unusual issue so it's going to take more time than normal.
    I sincerely appreciate your concern thank you.
    Hopefully it will be resolved soon. Rep said it will 3-5 business days so we will see.
    Thanks again bud

    No problem, man. Let me know how it goes. Thanks!
    Thank you hopefully resolved by the weekend. Gotta build that team 😂

    You're welcome. It looks like you've got a dialogue going with the advisor so hopefully, that'll happen. Feel free to private message me tomorrow. I'm not here Friday so I'd like to look into this again tomorrow morning. If you want to message me as a reminder, go for it.
  • smokin666
    smokin666
    617 posts Member
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    EA_Aljo wrote: »
    smokin666 wrote: »
    Renamed567 wrote: »
    The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
    Thank you that will work. Now EA is not even responding to my emails. Nice company 😂

    I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
    Yes thank you

    No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
    Thank you appreciate it. I’ll be honest with you that the amount of time I logged chasing customer service to get my coins back and the amount of time it takes to resolve it I’m kind of getting turned off on playing this game. What’s more upsetting is that it was my birthday and my daughter loaded some money on my account so I can enjoy more nice cards. I got couple of good players and sold them to make these coins and at the end this what happened.
    I do appreciate your advise though thank you.

    I'm really sorry this is taking so long. It's an unusual issue so it's going to take more time than normal.
    I sincerely appreciate your concern thank you.
    Hopefully it will be resolved soon. Rep said it will 3-5 business days so we will see.
    Thanks again bud

    No problem, man. Let me know how it goes. Thanks!
    Thank you hopefully resolved by the weekend. Gotta build that team 😂

    You're welcome. It looks like you've got a dialogue going with the advisor so hopefully, that'll happen. Feel free to private message me tomorrow. I'm not here Friday so I'd like to look into this again tomorrow morning. If you want to message me as a reminder, go for it.
    Good morning and thank you for keeping up with this case. I am sorry I cannot figure out how to private message on this forum.
    Yes I got an email last night from EA advisor that everything is fixed and I should log back into my HUT account on Xbox to see the coins.
    Unfortunately there is still nothing there.
    He might have fixed something on his end but I never got the coins so the problem is still there.
    I did email him back but have no clue when or if he will respond back. Again thank you for your concern and trying to help. Maybe you can get more details on this. Thanks so much.

    I bleed hockey!!!!!!!!!!
Reply to this topic
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. Sign in or register to get started.

Sign In Join Now