The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
Thank you that will work. Now EA is not even responding to my emails. Nice company 😂
I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
Yes thank you
No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
Thank you appreciate it. I’ll be honest with you that the amount of time I logged chasing customer service to get my coins back and the amount of time it takes to resolve it I’m kind of getting turned off on playing this game. What’s more upsetting is that it was my birthday and my daughter loaded some money on my account so I can enjoy more nice cards. I got couple of good players and sold them to make these coins and at the end this what happened.
I do appreciate your advise though thank you.
I'm really sorry this is taking so long. It's an unusual issue so it's going to take more time than normal.
I sincerely appreciate your concern thank you.
Hopefully it will be resolved soon. Rep said it will 3-5 business days so we will see.
Thanks again bud
No problem, man. Let me know how it goes. Thanks!
Thank you hopefully resolved by the weekend. Gotta build that team 😂
You're welcome. It looks like you've got a dialogue going with the advisor so hopefully, that'll happen. Feel free to private message me tomorrow. I'm not here Friday so I'd like to look into this again tomorrow morning. If you want to message me as a reminder, go for it.
Good morning and thank you for keeping up with this case. I am sorry I cannot figure out how to private message on this forum.
Yes I got an email last night from EA advisor that everything is fixed and I should log back into my HUT account on Xbox to see the coins.
Unfortunately there is still nothing there.
He might have fixed something on his end but I never got the coins so the problem is still there.
I did email him back but have no clue when or if he will respond back. Again thank you for your concern and trying to help. Maybe you can get more details on this. Thanks so much.
to send a private message,click on the username of that person and then click on message (left of the search box)
The BBB is just a bigger version of Yelp that offers to help “mediate” complaints between consumers and companies. If you actually want to make a meaningful complaint file one with the FTC. https://www.consumer.ftc.gov/
Thank you that will work. Now EA is not even responding to my emails. Nice company 😂
I see your case is awaiting investigation from a specialist. This will probably take a couple of days. Also, you submitted the case over the weekend. It's going to take time for a specialist to investigate your account. They will respond as soon as this is done.
Yes thank you
No problem. If a few days go by, you're welcome to open a new case and ask for an update. That or contact @EAHelp through Twitter or send a message to facebook/com/eahelphub. They can check the status of your case.
Thank you appreciate it. I’ll be honest with you that the amount of time I logged chasing customer service to get my coins back and the amount of time it takes to resolve it I’m kind of getting turned off on playing this game. What’s more upsetting is that it was my birthday and my daughter loaded some money on my account so I can enjoy more nice cards. I got couple of good players and sold them to make these coins and at the end this what happened.
I do appreciate your advise though thank you.
I'm really sorry this is taking so long. It's an unusual issue so it's going to take more time than normal.
I sincerely appreciate your concern thank you.
Hopefully it will be resolved soon. Rep said it will 3-5 business days so we will see.
Thanks again bud
No problem, man. Let me know how it goes. Thanks!
Thank you hopefully resolved by the weekend. Gotta build that team 😂
You're welcome. It looks like you've got a dialogue going with the advisor so hopefully, that'll happen. Feel free to private message me tomorrow. I'm not here Friday so I'd like to look into this again tomorrow morning. If you want to message me as a reminder, go for it.
Good morning and thank you for keeping up with this case. I am sorry I cannot figure out how to private message on this forum.
Yes I got an email last night from EA advisor that everything is fixed and I should log back into my HUT account on Xbox to see the coins.
Unfortunately there is still nothing there.
He might have fixed something on his end but I never got the coins so the problem is still there.
I did email him back but have no clue when or if he will respond back. Again thank you for your concern and trying to help. Maybe you can get more details on this. Thanks so much.
to send a private message,click on the username of that person and then click on message (left of the search box)
Thank you bud. I got to the user name and the wasn’t sure which button to hit. I didn’t want to private message someone by accident.
They said coins are stuck in escrow and some “product specialist” has to look at it with no ETA.
I tried telling you what to do. Them 300k coins you have to do with out could have made you millions by now. I got the same **** answer 3 years ago. Once case was filed like I said a person will call you like next day. Also if you have any issues in the future you won’t have to deal with the run around. Who ever contacts you will give you there number for any issues that may come up again.
They said coins are stuck in escrow and some “product specialist” has to look at it with no ETA.
I tried telling you what to do. Them 300k coins you have to do with out could have made you millions by now. I got the same **** answer 3 years ago. Once case was filed like I said a person will call you like next day. Also if you have any issues in the future you won’t have to deal with the run around. Who ever contacts you will give you there number for any issues that may come up again.
Not if you file a case with the bbb. Most likely world wide technology will be who contacts you to fix the issue. They deal with the people in the studio at ea directly to cut out the ****.
https://www.youtube.com/watch?v=y6eCwE8oCIE
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to send a private message,click on the username of that person and then click on message (left of the search box)