MorningTimeCloud Senior Moderator
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Hi @Kongazon, if you are still having this issue you must contact EA Help for this. Support may also tell you that you need to contact Apple/Google play for a refund depending on the situation. This is not something we can do here on the forum.
Hey @Sandy19682020 Have you tried using the phone support option on the EA Help site? You can usually get through to someone who may be able to look into it further on there since this is a more complex issue that live that (if that's what you us…