Twelve Days..... Twelve Days.... And I'm really disappointed!!
Same here man,
Really disappointed!
I tweeted them with no response.
I wrote them, got a generic email asking for my info,
When I gave them what they asked the response was-
HELP CENTER
Hello again Richard,
Thank you for getting back to us with the requested information.
To get you an effective resolution, I'm going to escalate this issue to the higher department which is well equipped to handle such issues. Im confident well solve the issue or suggest alternatives.
Due to a back log of contacts, the current estimated time for response is 1 2 weeks. We apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may update your case with additional information that might help us to resolve your issue without causing any additional delay.
We appreciate your patience and cooperation. Please be assured that your concern is our priority.
Sincerely,
Arup
Electronic Arts World Wide Customer Experience
Really disappointed!
I tweeted them with no response.
I wrote them, got a generic email asking for my info,
When I gave them what they asked the response was-
HELP CENTER
Hello again Richard,
Thank you for getting back to us with the requested information.
To get you an effective resolution, I'm going to escalate this issue to the higher department which is well equipped to handle such issues. Im confident well solve the issue or suggest alternatives.
Due to a back log of contacts, the current estimated time for response is 1 2 weeks. We apologize for the lengthy response time, and we are working diligently to return to an acceptable level of response time. During this time, you may update your case with additional information that might help us to resolve your issue without causing any additional delay.
We appreciate your patience and cooperation. Please be assured that your concern is our priority.
Sincerely,
Arup
Electronic Arts World Wide Customer Experience
0
This discussion has been closed.
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