Thank you for your interest in Electronic Arts.
I sincerely apologize for the delay in response. Going forward, we would do our best to respond in time.
I am sorry to know that you are unable to play " The Simpsons: Tapped Out" due to loading and freezing issue.
First please enure persistent connectivity while playing The Simpsons: Tapped Out, your device must have access to a strong, stable Internet signal. For the most reliable connection, we recommend WiFi.
If still the issue persists then please try the troubleshooting given below and see if it fix the issue (I apologize beforehand if you run across a step that you have already tried.):
- Exit the game, then turn off and reset your device. Then try starting the game again.
- Ensure you are running the most current version of the game (check to see if there is an update available for the game through iTunes).
1.Go to app store on the device.
2.Go to Updates
3.Update game if needed.
4.Update app for game.
5.Re launch App/Game to see if the issue is resolved.
- Make sure your device has the latest software:
1.Open iTunes if installed. if not install from www.apple.com/iTunes.
3.Select Check for Updates.
4.Update if needed.
5.Connect your Apple device to the computer.
6.On the left side under Devices select "device name".
7.Click Update or Check for Update if showing an update is needed.
8.Follow update steps on computer if available.
9.Check to see if game issue is resolved.
10.Launch game to see if issue is fixed.
If none of the above suggestions correct your issue, please provide us with the following:
(We realize you have provided some of the following in your previous email; but in order to have all the information together and in one place, please answer each one)
1. Game Name
2. Game Version (shown in App Store)
3. Type of bug (Crash, gameplay, other)
4. Description of how you encountered the error
5. Device details
To find these, Go to Settings, Select General, Select About.
a. Type (iPhone/iPod Touch/iPad)
b. Generation (2G, 3G, Touch v1, Touch v2)
c. Firmware version
d. Memory Capacity
6. If the device was rebooted before playing the game
7. Number of applications on the device
8. Amount of free space available
9. Distribution of allocated space (movies, music, games, misc)
Your Origin ID:
Your Email address associated with Origin ID:
We look forward to hearing back from you.
Electronic Arts World Wide Customer Experience
It doesn't make sense that this device specific but apparently it is.
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So far the harp is playing, not looking good. pity I couldn't time the too devices together to have it sychronised
So they think the Harp glitch is because you aren't connected to the internet or didn't update the game. OMG. :evil: :roll:
Have had the harpies for about five/six days now (on iPhone 4S). I called my brother (has an iPhone 5) to sign into my town. After the first try (around 20 minutes of waiting), he got in! I've tried about 15 - 20 times per day.
I suggest asking a trustworthy person with an iPhone 5 to help!!
Hope they fix this soon
UPDATE downloaded the game on my EVO 4G. No luck. The game downloaded just fine, however, the game won't even load. Each time I try to open it, it just crashes. ARG!!!
UPDATE #2 Finally got the app to work. Apparently, android devices don't come with origin, so while I can technically play the game, I can't access MY Springfield.
Guess I'll try letting the app load for 15 minutes or so, and see if it magically works for me like it has for some others.
Does anyone know who/where I should contact EA to complain about this?
Please EA fix this soon once & for all.........................
Thanks for all the suggestions in this forum - unfortunatley none have worked for me.
It's been about 2 weeks now, still cant get into the game.
Mine died right after el chemistri was built and I had hit level 26.
Please fix this soon EA. I love this game but this is getting ridiculous.
Now, just need a few hearts for the Choo-Choo-Choose Train and to decide if its worth investing in Frink.
It does kind of makes sense - the resolution of the glitch appears to be dependent on your device having enough free memory. The iPhone 5 and iPad 4 with lightning connector have the most RAM - 1 GB - of any iOS device, but the iPhone 5 has a smaller screen so that takes less RAM - ergo the iPhone 5 has the potential for the most free RAM.
To further "even the odds" so to speak, you can manually close all programs on your iOS device and then reboot. And to ensure the least amount of time, trying it when the least amount of people are likely to be pounding Origins servers (i.e. overnight for norther american time zones) probably can't hurt.
I did manage to get in on my iPad 3, but I think it was more a fluke - the iPhone 5 seems to be a pretty sure thing. It's a race between whatever the looping condition that causes the game to hold on the loading screen resolving itself vs. the app running out of memory and crashing. Anything you can do to maximize the amount of free RAM before launching the TSTO app will greatly increase your success in getting past the "harp freeze" glitch.
Having max RAM probably prolongs the donut feasting post-glitch - I wish I would have figured this out before I got back in - I would have hustled to the Apple store to borrow and iPhone 5 and get some extra donuts vs. what I got on my iPad :oops: I notice those with iPhone 5's tend to report getting well over 500 extra donuts on a routine basis where I was half that. Not that I'm complaining that much - extra donuts are always nice.