Harp of death this morning around 10 am EST. Read the forums, and left it on the harp at about 11. After an hour came back and it was sitting on the bonus donut glitch. Got about 920 donuts before it kicked me out. I went back in and spent them all - have to do some redesign now because of the unexpected buildings, etc I got. I was in the process of building the IChem building resteraunt. After the continual crashing for months, it is nice to have it go the other way.
I don't believe these forums are looked at by anyone at EA. I have taken the following steps and would encourage anyone else having the frozen screen do the same:
1) Contact EA directly at https://help.ea.com/contact-us
You will get a case number and a form letter, but at least it's something. I submitted to multiple catagories (i.e. Tech Support, Feedback, Billing)
2) If you've made in app purchases contact apple. I used the emailed receipt with a report a problem link. Inform them you've made a purchase but aren't able to use it because of the developers error.
3) Leave a negitive rating and review on iTunes. Game rankings are something devolpers care about because it effects placement on the home screen and best of lists, and negitives discourage new users.
This harp freeze (harp of death) has affected lots of people but I am wondering how wide spread it is ?
I personally have not been able to recover from it and not from the lack of trying
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I installed the update in valentines day and immediately built the wiggum house but after construction was done the next day I haven't been able to play ): its been FOUR long days that I could have done and gained so much.
I've tried everything I could think of to fix it, but I guess I'm not one of the lucky ones.
YUCK didn't realize this was a problem, and built Chemstri. Damn. Locked out now with harpies. Will try what others have done. Don't really care about free donuts just want to play.
Same as everybody, both my iPAD 3 and my iPhone 4s is on version 6.
Haven't been able to play since Saturday morning.....exactly like everybody else, Chemstri finished sent Ralph/Wiggum on their 4 hour tasks and boom game over.
Thank gawd, I decided to make corn maybe it will be done by the time it get fixed...
I'm in level 27, built the wiggum house and frezze the game, since friday i can't play, and tryin every thing, still can't
I play on ipad2 with ios 6.1.2
Count me in for this fiasco! It is extremely frustrating.
I tried leaving it for 15 minutes as others experienced recovery after that, but in my case after 15 minutes the game just shuts down.
It seems to have happened right after I got the level experience donut prize.
EA really needs to get this fixed or I am no longer playing this game.
Anyone who got back in afraid to collect XP now??
I saw on the "other" forum that some players got the Harp Freeze glitch a second time after hitting the bonus level again.
I finally got back in, is there a way to change my vote in the poll?
I was able to recover almost immediately using an iPhone 5 with 1Gb RAM. iPad 3/4 also have 1Gb, but not the mini (512Mb, just like my iPad 2 that would not recover).
And yes, I'm terrified to gain more XP...although if I get the harp again, maybe I can get another 800 donut payout!
Replies
1) Contact EA directly at https://help.ea.com/contact-us
You will get a case number and a form letter, but at least it's something. I submitted to multiple catagories (i.e. Tech Support, Feedback, Billing)
2) If you've made in app purchases contact apple. I used the emailed receipt with a report a problem link. Inform them you've made a purchase but aren't able to use it because of the developers error.
3) Leave a negitive rating and review on iTunes. Game rankings are something devolpers care about because it effects placement on the home screen and best of lists, and negitives discourage new users.
https://help.ea.com/article/the-simpsons-tapped-out-is-retiring-on-1st-and-2nd-gen-ios-devices-and-ios-4-3-or-lower
Doubt it.
I have a ipad2 fully updated and im having the issue right now. Friend of mine an ipad1, ios 5 and shes never had it.
Gone through all the fixes on this forum and nothing has helped.
I've tried everything I could think of to fix it, but I guess I'm not one of the lucky ones.
Used method of swiping my finger constantly on phone for about 10 minutes, then screen went black and it recovered from loop.
Happened right after I builds chemstri.
Haven't been able to play since Saturday morning.....exactly like everybody else, Chemstri finished sent Ralph/Wiggum on their 4 hour tasks and boom game over.
Thank gawd, I decided to make corn maybe it will be done by the time it get fixed...
Makes me regret spending real money on this game.
I play on ipad2 with ios 6.1.2
I tried leaving it for 15 minutes as others experienced recovery after that, but in my case after 15 minutes the game just shuts down.
It seems to have happened right after I got the level experience donut prize.
EA really needs to get this fixed or I am no longer playing this game.
I saw on the "other" forum that some players got the Harp Freeze glitch a second time after hitting the bonus level again.
I was able to recover almost immediately using an iPhone 5 with 1Gb RAM. iPad 3/4 also have 1Gb, but not the mini (512Mb, just like my iPad 2 that would not recover).
And yes, I'm terrified to gain more XP...although if I get the harp again, maybe I can get another 800 donut payout!
I don't have an iPhone, and I'm using a first-gen iPad, so I'm pooched. I'll keep reading this thread until EA fixes this.