So What do we do if we are affected?? PLEASE FIX MY ACCOUNT HotGoblins I haven't played in 2 days. I've spent money. Fix my account please, you have been very good in the past. So, please help me out.
Ughhhh, this is so annoying! I've been dealing with the dreaded Harp Freeze for the past few days. I've been trying the trick of letting the load screen load for 15+ minutes over and over again. Today I am listening to an audiobook, while doing dishes, and let the game load at the same time. I hear my audiobook go wonky, so I stupidly grab my phone and while I see the bonus donut screen thing, at the same time my finger hits the home button and I exit the game.
I WAS IN!
Now I can't get back in again. I've tried the trick three more times since then with no luck!
I can't get into the game. Got all level 26 working and my $2million tower is finally ready. It crashed and locked up on the harp as soon as the tower was time to be done!!
Just got back in, and got about 900 donuts after tapping through hundreds of bonus levels.
I used an iPhone 5, that seems to do the trick for most people. You just gotta find a friend or someone who has one!
I borrowed one from a friend for about an hour, installed the app, and left it on the load screen for about 15 mins, then it gets you to accept donuts (it took me about 30mins to accept them all) then I was back in. I haven't tried to get back into my iPad yet, but I assume I will be able to. The infinite loop seems to have broken!
Edit: During the 15mins on the load screen, you'll either need to tap the screen periodically, or turn auto lock to 'never' in the general settings on the iphone.
I've had Harpes since Saturday morning and today I finally decided to try leaving the game running with autolock off. After about 15 minutes I finally got in and then got the bonus donut glitch. After some 920 free donuts the game crashed and when I went back in (worked first time) I had all the freebies! I consider it a small bonus from EA for their continual fk ups.
Exactly what happened to me and received about the same amount of free donuts. Hope this works for everyone else.
also, just to add, i've tried all the suggestions, closing out and opening it, disabling the auto lock and letting it run its course, uninstalling and reinstalling, and sitting there for 18 minutes (yeah i got bored and used a stopwatch) keeping the a[[ open by doing circles on the screen with the auto lock on. none of it worked.
Frozen out for two days now. Update downloaded and same old awfull harp noise. 3 million on stupid things that provide no money and an avantgarde restaurant! Really!and no voice for shauna! You suck ea!
I emailed AppAdvice.com today ([email protected]) about this issue today in hopes that maybe they'll do a small story on this issue (and EA's lack of response/acknowledgement). If the poll is to be believed, over 200 people have confirmed to have been affected by this. If even half of us emailed AppAdvice, I'd imagine they'd publicize it at some point.
So, email [email protected]. Keep it brief and respectful. Don't go on a rant about how crappy EA is - that's pretty well known already.
edit: Also emailed [email protected] as well. The more we make it known that there's an issue, the more likely it is that it'll get fixed.
Was just pushed the iOS 6.1.2 update. No help. Tried the listen to the harps for 15 minutes several times and the app just crashes sometime around the 15 minute mark. Subsequent launches are the same result. I can play anonymously and I presume that I could start a new account from there if I wanted.
Send emails and tweet @EA too. I agree that the bigger the stink we raise the quicker our squeaky wheel will get greased. Otherwise, I'm afraid that EA might be content to let us all hang until the app is updated in March to end the Valentines theme
Affected. Going on day 4. Everyone I know except one is affected too. One even has an iphone 5 and he can't play either.
Have gone online and emailed, left auto-lock off and game runs with harp sound (kinda driving me nuts so I put on silent), was able to visit my friends as a guest, not as me. continuously tweeted with @askeasupport today and got the same response "we're working on it. When I know, you'll know."
Replies
I WAS IN!
Now I can't get back in again. I've tried the trick three more times since then with no luck!
:thumbdown:
I can't get into the game. Got all level 26 working and my $2million tower is finally ready. It crashed and locked up on the harp as soon as the tower was time to be done!!
I used an iPhone 5, that seems to do the trick for most people. You just gotta find a friend or someone who has one!
I borrowed one from a friend for about an hour, installed the app, and left it on the load screen for about 15 mins, then it gets you to accept donuts (it took me about 30mins to accept them all) then I was back in. I haven't tried to get back into my iPad yet, but I assume I will be able to. The infinite loop seems to have broken!
Edit: During the 15mins on the load screen, you'll either need to tap the screen periodically, or turn auto lock to 'never' in the general settings on the iphone.
Exactly what happened to me and received about the same amount of free donuts. Hope this works for everyone else.
So, email [email protected]. Keep it brief and respectful. Don't go on a rant about how crappy EA is - that's pretty well known already.
edit: Also emailed [email protected] as well. The more we make it known that there's an issue, the more likely it is that it'll get fixed.
Have gone online and emailed, left auto-lock off and game runs with harp sound (kinda driving me nuts so I put on silent), was able to visit my friends as a guest, not as me. continuously tweeted with @askeasupport today and got the same response "we're working on it. When I know, you'll know."
I just want to say FIX IT ALREADY DANGIT!