Been affected by the Harp Freeze? Contact EA directly, not in this forum.
96 posts Member
If you log in to your origin account and click on help and contact us you can get to a form that you can fill out. Of course it wants to collect a lot of useless information about your connection but at least it assgines a ticket number, for what it is worth. Here is the URL. https://help.ea.com/contact-us
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Thanks for the info, berwyned! From what I've been reading, most everyone who emails EA about it, simply receives instructions for uninstalling, reinstalling, unsyncing email, unsyncing MobileMe, etc. stuff that isn't working for anyone. But it will give a real voice to our complaint rather than yelling into the wind.
I'm not sure why I would choose one forum over the other if I expect a response from EA. They completely ignore both sites.
At least here, there is a chance that another user may actually find a fix that works for all. Is this forum only for "Add me" threads now. I wasn't aware of the change to what could be posted here and what cannot be.
I thinks it's fine to point out to forum neophytes that EA, while they may check the pulse of the forum once every blue moon, never responds directly to posts. However, to slightly disagree with you: (a) I'm not sure how much additional good contacting EA via the aforementioned link is going to do at this stage; and (b) I think sharing frustrations about the game's shortcomings is one of the purposes of this forum. It's sorta therapeutic.
Take a deep breath ryanklewis. Just trying to help. Do what you want.
You were able to say this much better than I was. Thanks.
Is it therapeutic? I find it annoying and useless. It appears I'm outvoted, though. Whatever. I'm only trying to do something to help rather than just complaining. If you want to participate, by all means, please do. If not, then don't. Period.
So don't do it, then. But please don't discourage others.
Please don't take what I said the wrong way, wifey. As I said before, I'm sure noob's to the forum appreciate both the link you provided as well as the head's up concerning EA's "hands-off" relationship with this forum. Those facts bear repeating.
But perhaps one of the lessons we should draw from the recent unpleasantness is that we should try to be a little more expansive and a little less proscriptive about what users should be posting, especially when said postings are game-related.
This is ****. I'm out. Sheesh.
Follow this link for the harp issue, by clicking <a href="http://answers.ea.com/t5/The-Simpsons-Tapped-Out/Simpsons-tapped-out-start-up-screen-frozen/m-p/525990#U525990">Here<a/> (note: you will need to login with your origin details to register your complaint)
The reason why you get no satisfaction here is because EA is investing all their efforts in to their new brain child Answer HQ beta. It organizes all these complaints and gives them an estimate of how many people are suffering the same glitch. It has mods there who reply to you and everything so if in doubt, head over that way. If you receive no satisfaction, do as the OP suggested and log it officially, complete with a formal complaint.
Hope this helps guys.