Fixing The Harp - How Many Tries?
60 posts Member
ChuckElston wrote:I got the dreaded Harp glitch yesterday, and have tried the fix people have suggested; keeping the screen on, and letting it go through the fifteen minute run.
I've probably done this around 15 times on both of my devices (never at the same time, although I'm tempted).
So, are most of you who lucked out getting in on the first or second try? 10th? 20th?
20 times per day on each device (2 devices) plus random testing on another 11 devices (in my dev testbed) since last Friday the 15th. Tried two at once today and no such luck. Always crashes at the 14 minute mark.
I know you were looking for success stories, but here is the other end of the spectrum...
This discussion has been closed.
Sure, now I am. But from Friday til this morning I was just as frustrated as everyone else. Wish I could give more information other than keep trying. But I didn't do anything other than kept trying.
I know a lot of people with this issue are reporting it directly to EA. Not sure what that's worth on an individual basis but en masse it might have some effect.
i have been locked out for three days now. Tried all 'fixes' but to no avail. I guess I am one of the unlucky ones.
I would like to know....
Will we get compensated for $$$ / hearts lost while being locked out?
What about the donuts we are going to have to spend to "catch up" with our daily bonuses.
I'm a bit miffed to be honest. This has been going on for a while now looking at other posts here. Something needed to be done.
Will I lose all my 1050 (or so) hearts that I had saved that I was going to cash in (spend on things then sell those things) on the 27th if this goes past then?
Also, how do we actually contact EA? Everything I have looked at or linked into leads me to forums or surveys.....I want an email address so I can let them know. Do they actually have one for gamers to contact them or is it a **** way to avoid the backlash when things go wrong?
Ok.....rant over...go about your business and have a lovely day all
i mean, i always arrive with the idea to let the application running 30 minutes or as much i can, but the application always crash something like 10 to 12 minutes later so i never been able to test 15 or more minutes as others can.
you can go to help.ea.com and create a case. One other posted said after 12 attempts they finally got someone that looked at their account. The tech said the account looked fine, but then suddenly the person was able to get back in. I have created 4 cases there hoping the squeaky wheel gets the grease. This is the only instance I have seen of a real response that wasn't a canned copied and pated response, but its another avenue.
I wonder if them just accessing the account fixed the loop somehow. like the people that have been lucky enough to get back in, one they have accessed their account they continue working.
I can quite honestly say I won't be purchasing anything again....not when there is no guarantee this wont happen again.
I complain, but I am a lucky one.....from reading other posts this happened to others a month or so back and they were locked out for weeks.
Thanks for the address.... One VERY squeaky wheel coming ring up.
Theres actually two different spots. answers.ea.com that they do look at and see the issues, but they do not respond. Its designed for other users to help each other out and some kind of weird experience point system to make the good helpers stand out.
the second is the help.ea.com where you can actually create a solid case. They still barely look at it, and send back canned emails that are worthless. But it is still documented with an actual case number.
I'd be curious if those who got fixed filed or did not file a ticket with EA. I just filed one this morning and would be interested to know if EA was perhaps doing something behind the scenes to kickstart it and get people back in.
I hope you get the glitch and bonus donuts. Finally something good after playing since last March.
Same here. Right after purchasing 300 more donuts and as soon as El Chemistri finished being built (Why did that building take so long to complete anyway?) Gonna try the harping for 20 minutes and see if that doesn't remedy this mess...what a joke. Best of luck, everyone!
After shutting it down again and re loading it finally let me back in (only got 1 chance at the bonus donuts unlike others) but at least I am back and playing again.