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please fix me

why did my game reset to level 1? I even started an anonymous game went through the tutorial and still when i sign in it says there is already a level 1 springfield already on this device. no thats not my springfail I was on the third bonus level :?: i have deleted game and reinstalled,downloaded new update, etc,etc,,,,, so can i get some help here or is this games lifespan over already :?
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