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Hi all. Recently I had a bug where loads of messages flashed onscreen saying I had missed several events from last year but I could still collect items needed to complete. Since then I cannot tap the icon in the top left corner to take me to a character. My tap radius is 3 houses instead of half the screen. My pannini press cooldowns are not working. I have deleted the game and reinstalled but no joy. Also affected a 2nd device that never showed the errors. Any ideas

Replies

  • KrustyBrand
    10683 posts Member
    Hi all. Recently I had a bug where loads of messages flashed onscreen saying I had missed several events from last year but I could still collect items needed to complete. Since then I cannot tap the icon in the top left corner to take me to a character. My tap radius is 3 houses instead of half the screen. My pannini press cooldowns are not working. I have deleted the game and reinstalled but no joy. Also affected a 2nd device that never showed the errors. Any ideas

    There has been at least one other report of a similar set of problems. No solutions or work-arounds have been reported. Your best bet is to contact EA Help. Here’s a link with instructions on how to do so. (The chat or call-back options work best.)

    https://forums.ea.com/en/discussion/80732/how-to-contact-ea-directly/
  • I have had this exact same issue come up for me. It didn't hit me until late on 28 June. I have contacted EA help and haven't been able to resolve the issue with any of their troubleshooting guidance. Where was the other report of this issue located? EA help said I should add in to the thread so that they can get a better feel of the number of accounts that are affected.

    Any one else affected or found resolution?
  • Muhsterino
    2411 posts Member
    @alexara712 Some people have posted in the main bugs and issues thread at the top of the page, copied posts with similar problems to this one:
    I habe a very big problem.
    Since the last Monorail starting day on tuesday, have been set back many of my options.
    The shortcuticon on the top left is without function.
    The circle for ending quests and timetravelers were set back to the minimum, but i was in higher steps in act 2.
    The cool down of the grill was set to the max of 24h but i was down by 4h.
    And there are many more Problems since Tuesday, June the 20th.
    Please help
    KillTaker1 wrote: »
    Something weird happened to me after the last update:

    1. The button to select the next person (top left) doesn't work anymore
    2. The buildings in Springfield heights were reset, so I had to collect items again and pay to get access to all the jobs - however, the maximum storage is now 250, not 300
    3. The tap radius (IRS) has been set to level 1, while my actual level (click on IRS Building is 6)
    4. The redwood tree looks like level 1 now (I was one level before finishing it), the tasks also seem to be from level 1, but it says differently when I click on it
    5. The money hill/mountain (Burns) has the same problem mentioned in 4
    6. I can collect stars again (NASA or how they called it), that's from a really old event

    I asked the EA help, and they gave me a list (what to do if there are problems in your town) and marked my question as solved (I assume they haven't read it at all). I followed the list, deleted the data, reinstalled the game, but nothing seems to work.

    Has someone had a similar experience? How can I get EA to actually look at the account (the error seems to lie there) and not just give me standard answers? I cannot respond to the case sincwe it is 'solved' ...

    EA. Look t these issues as I have the same ones.

    Yup, I have been having the same issues. Deleted data/ re-installed. I tried on multiple devices and I get the same issues.

    I've been having the same issue as well, I reported it to EA but they just directed me to the normal troubleshooting (uninstall/reinstall), etc.

  • Muhsterino
    2411 posts Member
    edited June 30
    Something weird happened to me after the last update:

    1. The button to select the next person (top left) doesn't work anymore
    2. The buildings in Springfield heights were reset, so I had to collect items again and pay to get access to all the jobs - however, the maximum storage is now 250, not 300
    3. The tap radius (IRS) has been set to level 1, while my actual level (click on IRS Building is 6)
    4. The redwood tree looks like level 1 now (I was one level before finishing it), the tasks also seem to be from level 1, but it says differently when I click on it
    5. The money hill/mountain (Burns) has the same problem mentioned in 4
    6. I can collect stars again (NASA or how they called it), that's from a really old event

    I asked the EA help, and they gave me a list (what to do if there are problems in your town) and marked my question as solved (I assume they haven't read it at all). I followed the list, deleted the data, reinstalled the game, but nothing seems to work.

    Has someone had a similar experience? How can I get EA to actually look at the account (the error seems to lie there) and not just give me standard answers? I cannot respond to the case sincwe it is 'solved' ...
    I have the same issues as DrKhumaloWin with my Simpson's and this needs to be solved.
    KillTaker1 wrote: »
    [Yup, I have been having the same issues. Deleted data/ re-installed. I tried on multiple devices and I get the same issues.
  • My Springfield DAM is missing from my storage. I went to place it on my playspace and it's nowhere to be found! This is a very coveted item . Please help me get it back...I am a premium player. Lots of time and $ invested. So disappointed
  • KrustyBrand
    10683 posts Member
    My Springfield DAM is missing from my storage. I went to place it on my playspace and it's nowhere to be found! This is a very coveted item . Please help me get it back...I am a premium player. Lots of time and $ invested. So disappointed

    Info on how to contact EA Help:

    https://forums.ea.com/en/discussion/80732/how-to-contact-ea-directly/
  • FuTing000
    1 posts Member
    edited July 2
    Muhsterino wrote: »
    Something weird happened to me after the last update:

    1. The button to select the next person (top left) doesn't work anymore
    2. The buildings in Springfield heights were reset, so I had to collect items again and pay to get access to all the jobs - however, the maximum storage is now 250, not 300
    3. The tap radius (IRS) has been set to level 1, while my actual level (click on IRS Building is 6)
    4. The redwood tree looks like level 1 now (I was one level before finishing it), the tasks also seem to be from level 1, but it says differently when I click on it
    5. The money hill/mountain (Burns) has the same problem mentioned in 4
    6. I can collect stars again (NASA or how they called it), that's from a really old event

    I asked the EA help, and they gave me a list (what to do if there are problems in your town) and marked my question as solved (I assume they haven't read it at all). I followed the list, deleted the data, reinstalled the game, but nothing seems to work.

    Has someone had a similar experience? How can I get EA to actually look at the account (the error seems to lie there) and not just give me standard answers? I cannot respond to the case sincwe it is 'solved' ...
    I have the same issues as DrKhumaloWin with my Simpson's and this needs to be solved.
    KillTaker1 wrote: »
    [Yup, I have been having the same issues. Deleted data/ re-installed. I tried on multiple devices and I get the same issues.



    I also encountered the same problem.
    The problem needs to be fixed immediately.
  • Muhsterino
    2411 posts Member
    edited July 4
    Having exactly the same problems with most if not all of these issues and it is VERY frustrating.
    I'm collecting pennies from the fountain, my friend level was completed at 20 with all rewards still showing, but I'm now level 1 and collecting FP again. My Springfield heights shows no items,
    i had 178 shovels! went to dig using 5, found treasure lost the rest. IRS is level 1 when it should be 9.

    I've been in contact with EA and after 4 emails I was asked to keep EVERY character off a job,
    so all waiting for something to do, then put the Town Hall in storage, come out, go in storage and replace Town Hall, should give access to top left problem. tried and hasn't worked. They have been accessing my game and are aware of the problems, but not so sure about working fixes yet.

    Anything they provide me with regards a working fix i'll repost, but its a relief to know I'm not alone with this. Phew. My problems started 30th June with Gil offering me Duff Gardens which I've had for about a year.

    Really looking forward to a fix as I've missed out on the Pirate Ship because of this.
    alexara712 wrote: »
    I'm having the same issues that DrKhumaloWin, JarJarVincs, KillTaker1, bperrero619, and Atzinator83 are reporting. Mine didn't start until 28 June and I contacted EA, did the troubleshooting, reopened the issue, they are passing up to the highers and counseled me to add my name to the list in the forums so that they can get a better feel for the number of affected accounts. Doesn't sound very widespread yet.

    I had my panini press fully evolved- so frustrating to be sent back to 24hr cycle.
    drockmorte wrote: »
    Same issues as drkhumalowin, contacted ea they said to post here and that they would pass it on to the game devs.
    I also had all old quests starting from valentines 2016 pop up and say the quest is over but you can still finish your last task and earn its prize.
    I am stuck in the bowling quest right now.

    I got my game fixed. They had to perform a rollback to before Gill arrived and the problems resolved.
    Anyone in discussion with Ea that wants it sorting I suggest you ask them to follow what I got done.
    It will mean you lose some stuff, cash earned or shovels, or characters bought, but it works.
    Many many thanks William N at EA support for sorting my game.
    Rollback for a fix. Worked for me.
    Post edited by Muhsterino on
  • Muhsterino
    2411 posts Member
    SmartBlonG wrote: »
    Same problem (collecting coins from fountain, stars from NARA, not able to find characters by clicking on upper-left icon...) and with same response from EA - to post the problem here. :/

    The first response was however if tried to "modify" the game ... :s Very, very disappointed. In my last reply to EA I sent link to this thread and asked about rollback. Now I wait for their response.
    SmartBlonG wrote: »
    I got response from Customer Experience EA, that adviser created a bug report on my behalf and forwarded it to the game team. They need me (us - players) to have the bug issue in the game posted to forums, it is how the game team gathering feedback from customers.

    I made some screenshots of problem - they are listed by previous users already.
    1. Clicking on character does not work (for example clicking on Bart will not show Bart's location):
    screenshot20170712-21452.png

    2. Fake Toll Booth and Penny Fountain give coins
    screenshot20170712-21453.png

    3. The Burns' money mountain is lower
    screenshot20170712-21455.png

    4. NARA - Space Training center gives stars
    screenshot20170712-21461.png

    5. Storage in Furniture Shop, Coffee Shop, L.A. Body Works, John's Pharmaceuticals and Marketing Agency dropped to zero (0) [no screenshot]

    6. Tire Fire gives "ribbons"
    screenshot20170712-21474.png

    7. Friendship Level dropped to 1
    screenshot20170712-21491.png

    8. Tap radius is lower [no screenshot]

    I couldn't find my redwood tree - though I had it once.
    Maybe there are other problems, that I didn't find/see right now.

  • johncolombo
    9316 posts Moderator
    Muhsterino wrote: »
    SmartBlonG wrote: »
    Same problem (collecting coins from fountain, stars from NARA, not able to find characters by clicking on upper-left icon...) and with same response from EA - to post the problem here. :/

    The first response was however if tried to "modify" the game ... :s Very, very disappointed. In my last reply to EA I sent link to this thread and asked about rollback. Now I wait for their response.
    SmartBlonG wrote: »
    I got response from Customer Experience EA, that adviser created a bug report on my behalf and forwarded it to the game team. They need me (us - players) to have the bug issue in the game posted to forums, it is how the game team gathering feedback from customers.

    I made some screenshots of problem - they are listed by previous users already.
    1. Clicking on character does not work (for example clicking on Bart will not show Bart's location):
    screenshot20170712-21452.png

    2. Fake Toll Booth and Penny Fountain give coins
    screenshot20170712-21453.png

    3. The Burns' money mountain is lower
    screenshot20170712-21455.png

    4. NARA - Space Training center gives stars
    screenshot20170712-21461.png

    5. Storage in Furniture Shop, Coffee Shop, L.A. Body Works, John's Pharmaceuticals and Marketing Agency dropped to zero (0) [no screenshot]

    6. Tire Fire gives "ribbons"
    screenshot20170712-21474.png

    7. Friendship Level dropped to 1
    screenshot20170712-21491.png

    8. Tap radius is lower [no screenshot]

    I couldn't find my redwood tree - though I had it once.
    Maybe there are other problems, that I didn't find/see right now.

    whoa, that is the craziest thing I have ever seen. Plus there is some sort of donut issue for people with high multipliers and lots of donuts.
    Volunteer EA Forum Moderator/Hero EA Answers HQ
  • IckabodSchrek
    5810 posts Member
    edited July 14
    I've seen a few of these (stars and the penny) when visiting neighbors recently.
    I think it started when the buckets started appearing over the rainbow crosswalks.
    DeesToonTown in Crawl to the Finish #FreeTheGrumple
  • johncolombo
    9316 posts Moderator
    edited July 14
    I've seen a few of these (stars and the penny) when visiting neighbors recently.
    I think it started when the buckets started appearing over the rainbow crosswalks.

    I always see a star on that building in friends towns,even pre crosswalks. I always tap it if I see it I've never noticed the penny there. But maybe your ow to something Dee. Maybe the crosswalks are glitching the game? could you maybe try storing your crosswalks and reloading your game? It's worth a try. To OP that issues was reported before and I turned it into EA. I thought it was fixed.
    Volunteer EA Forum Moderator/Hero EA Answers HQ
  • Muhsterino
    2411 posts Member
    .
    jdp_pdj231 wrote: »
    Having exactly the same problems with most if not all of these issues and it is VERY frustrating.
    I'm collecting pennies from the fountain, my friend level was completed at 20 with all rewards still showing, but I'm now level 1 and collecting FP again. My Springfield heights shows no items,
    i had 178 shovels! went to dig using 5, found treasure lost the rest. IRS is level 1 when it should be 9.

    I've been in contact with EA and after 4 emails I was asked to keep EVERY character off a job,
    so all waiting for something to do, then put the Town Hall in storage, come out, go in storage and replace Town Hall, should give access to top left problem. tried and hasn't worked. They have been accessing my game and are aware of the problems, but not so sure about working fixes yet.

    Anything they provide me with regards a working fix i'll repost, but its a relief to know I'm not alone with this. Phew. My problems started 30th June with Gil offering me Duff Gardens which I've had for about a year.

    Really looking forward to a fix as I've missed out on the Pirate Ship because of this.
    alexara712 wrote: »
    I'm having the same issues that DrKhumaloWin, JarJarVincs, KillTaker1, bperrero619, and Atzinator83 are reporting. Mine didn't start until 28 June and I contacted EA, did the troubleshooting, reopened the issue, they are passing up to the highers and counseled me to add my name to the list in the forums so that they can get a better feel for the number of affected accounts. Doesn't sound very widespread yet.

    I had my panini press fully evolved- so frustrating to be sent back to 24hr cycle.

    I'm have the exact same problems. It started last week when Gill showed up. Numerous contacts with EA Help, and they finally said to post it here, because the developers watch the forums. I guess we have to wait until they decide it's a big enough problem. Makes me not want to play until they fix it.

  • I have also been affected by the bug of not being able to use the character portraits in the corner to locate the characters, which is highly irritating. To add to it, I also cannot produce ANY Springfield Heights materials as it says they're all locked and I have no upgrades/character unlocks for them, of which I have most.
  • johncolombo
    9316 posts Moderator
    I have also been affected by the bug of not being able to use the character portraits in the corner to locate the characters, which is highly irritating. To add to it, I also cannot produce ANY Springfield Heights materials as it says they're all locked and I have no upgrades/character unlocks for them, of which I have most.

    you unlock them by using the crafting materials in Springfield Heights( furniture, yoga mats etc.) Look at the locked characters and see what the requirement is. Some require you to have X amount of Real estate points.
    Volunteer EA Forum Moderator/Hero EA Answers HQ
  • anjavogel6914
    July 11
    DrKhumaloWin wrote: »
    Something weird happened to me after the last update:

    1. The button to select the next person (top left) doesn't work anymore
    2. The buildings in Springfield heights were reset, so I had to collect items again and pay to get access to all the jobs - however, the maximum storage is now 250, not 300
    3. The tap radius (IRS) has been set to level 1, while my actual level (click on IRS Building is 6)
    4. The redwood tree looks like level 1 now (I was one level before finishing it), the tasks also seem to be from level 1, but it says differently when I click on it
    5. The money hill/mountain (Burns) has the same problem mentioned in 4
    6. I can collect stars again (NASA or how they called it), that's from a really old event

    I asked the EA help, and they gave me a list (what to do if there are problems in your town) and marked my question as solved (I assume they haven't read it at all). I followed the list, deleted the data, reinstalled the game, but nothing seems to work.

    Has someone had a similar experience? How can I get EA to actually look at the account (the error seems to lie there) and not just give me standard answers? I cannot respond to the case sincwe it is 'solved' ...

    I have the same issues. Starting with messages and an offer from gill. It started one day after the pride event began.
    I hope EA can fix this because it is pretty annoying.
    Flag Quote ·
    MuhsterinoMuhsterino
    July 11
    @anjavogel6914 There is a thread about this problem too:
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/112340/recent-issues#latest
    One player asked for a rollback which fixed the problem, which you can read about in the thread above.


    I have copied my comments also on this forum so they are all together.
    I also can't make monorail pieces anymore.
  • Looks like nothing is happening/will happen. It doesn't make sense to play at the moment with these issues, so yeah, this is probably how I stopped playing after years ...
  • I have also been affected by the bug of not being able to use the character portraits in the corner to locate the characters, which is highly irritating. To add to it, I also cannot produce ANY Springfield Heights materials as it says they're all locked and I have no upgrades/character unlocks for them, of which I have most.

    you unlock them by using the crafting materials in Springfield Heights( furniture, yoga mats etc.) Look at the locked characters and see what the requirement is. Some require you to have X amount of Real estate points.

    I have them unlocked already (well, before the recent bug/issues). The bug has reset all the unlocks.
  • johncolombo
    9316 posts Moderator
    I have also been affected by the bug of not being able to use the character portraits in the corner to locate the characters, which is highly irritating. To add to it, I also cannot produce ANY Springfield Heights materials as it says they're all locked and I have no upgrades/character unlocks for them, of which I have most.

    you unlock them by using the crafting materials in Springfield Heights( furniture, yoga mats etc.) Look at the locked characters and see what the requirement is. Some require you to have X amount of Real estate points.

    I have them unlocked already (well, before the recent bug/issues). The bug has reset all the unlocks.

    OIC, very sorry to hear. I hope you get this sorted. And may I add that is odd.
    Volunteer EA Forum Moderator/Hero EA Answers HQ
  • I am having the same issues. Just started today. Level 601 currently. Installed the latest update and nothing has been fixed. Guess I've bought my last donut.
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