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  • Day 127.

    Today I got an email from EA. With shaking hands I opened the letter. It was good news. They write how I'm 'in good hands' and that 'an expert has applied a number of fixes'. I loved every word.

    My hopes were high when I entered Springfield, only to find that everything is not fixed after all. But who cares, 'cause they did fix the most important things to me; Character icon, and Tapping radius. It feels like a whole new game. I'm pleased.

    What is yet to be fixed are the many skins like Money Mountain, Redwood and seven others. Maybe Heights resources and jobs are still off, I'll check later. But let's be honest; I couldn't care less about those skins. And I haven't test the Monorail yet. Hope it's all good. I don't even want to know how much donuts I lost because Monorail was out-of-order.

    This Valentine's Letter ends with standard (but generous) 50 donut compensation, which adds up to... let's see... carry the one... oh wow, 0,39 donuts/day. Couldn't be happier.

    And my friends are happy too. They can end the boycott, and buy donuts again. Although all of them started KEM-farming during this, so I don't know how much there is willingness to go back to spending money anymore. Well, maybe for Hans Mechman... dunno.

    I hope this gives hope to those who still wait.

    I can finally say Thank You EA. Finally.
  • I too am a victim to this issue. I opened a ticket, got the standard thanks for contacting us we're looking into this for you email and then it was closed right away. What a great way to boost your "closed cases" count. Back to the drawing board
  • crickett40 wrote: »
    I too am a victim to this issue. I opened a ticket, got the standard thanks for contacting us we're looking into this for you email and then it was closed right away. What a great way to boost your "closed cases" count. Back to the drawing board

    Don’t let them get away with that. Re-contact them. There’s a good post in this thread on how to handle this:

    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/comment/1889528/#Comment_1889528
  • Same issue here since a pair of weeks; Character finder not working, decreased tap radius, Monorail pieces not unlockable... I don't know exactly what else is not working as it should.

    I've contacted EA and requested they forward the issue to the studio for a manual fix, since I didn't want to roll back and lose progress in the current event. The rep pointed out that this might take much longer to fix than a rollback, but at least their response made sense (I did already link to this thread in my request).

    So now I'm waiting. The thing that bothers me the most is that I can't collect nearly as many bonuts since ending character jobs is such a chore and I'm just bothering with the event tasks. I've tried collecting income and ending character jobs in my Springfield the old fashioned way nonetheless a few times and gotten a sore arm. :p
  • Zacabeb wrote: »
    Same issue here since a pair of weeks; Character finder not working, decreased tap radius, Monorail pieces not unlockable... I don't know exactly what else is not working as it should.

    I've contacted EA and requested they forward the issue to the studio for a manual fix, since I didn't want to roll back and lose progress in the current event. The rep pointed out that this might take much longer to fix than a rollback, but at least their response made sense (I did already link to this thread in my request).

    So now I'm waiting. The thing that bothers me the most is that I can't collect nearly as many bonuts since ending character jobs is such a chore and I'm just bothering with the event tasks. I've tried collecting income and ending character jobs in my Springfield the old fashioned way nonetheless a few times and gotten a sore arm. :p

    It’s perhaps worth highlighting that in cases where what you refer to as “manual” fixes are applied, they are sometimes only partially successful. That is, some of the symptoms are fixed, others are not. If the progress being lost is negligible (and what constitutes negligible is, of course, pretty subjective), a quick rollback is at least worth considering.
  • I have also problems with the character button in the right corner....can not use anymore!!
    Also by visiting Friends there are friendship points and they do not calculated!
    My english is not enough to understand what all is written by otter forummembers with the same problems.
    Can anybody give me short explanation what i have to do??
    Thankx tor want help.
  • Well, a phone call and 2 reps later and their solution was to roll back my game. They took it all the back to last Friday, which mean this current prize track is unwinnable. They told me sorry, nothing we can do about that. I said how about a bunch of donuts to “rush” it back to where it was, but no dice. 50 donuts and bye Felicia.
    I’m grateful to not have lost as much as some players. If only I had known to call immediately for this issue.
    BTW, I insisted over and over to please check with different “specialists” about a non rollback fix specifically for this issue and was met with the telephone equivalent of a blank stare.
    Thank guys for this thread. If not for this, I probably would have assumed to wait.
  • Thanks for your help...i have understand your comment :)
  • To all the victims of this topic...thanks for all your comments...now i realize that is a long way with lot of patience to be helped and continue the game...I send yet differents emails because each mail another helper. A year before it was easy to have a chat but now no way to find or have a button to chat!! I can not call because i am from Belgium. Monday i try a phonenumber in belgium and hope for any sollution??!!!
  • Just started with the same issue yesterday (Saturday the 17 Feb 2018).
    I will open a ticket but this is really odd bug. I lost tap radius, had all the messages and can't use the character icon. I will check my buildins an SH to see if that is rolled back.
    Noticed that the monorail has gone back to once a week as well. Really annoying.
  • At the moment the issues are still the same ....after 12 a clock i call a number in Brussels because i from Belgium ...my last hope ...i continue the game buth it takes time!!!
    I like to know of there are membres who have yet finded a allochtoon??
  • Sory ...finded a SOLUTION ...I called with Brussels...promised a rollback after they have autorisation ...after 2 or3 easy i it will be fixed!! I have hope again after the call!!
  • Same bug is breaking my game. I got the STEM building from the holiday mystery box. Everything stopped working exactly as described here. I tried everything, nothing made a difference. Sent in a report last week.

    Just got email telling me to come here. This isn't really helpful now, is it? Just a place to vent and commiserate.

    I'm sadly done with my beautiful town. I can't play this way and I've lost so much time on the event. I know it's just a game, but I've invested a couple of years in it and to lose it to such a stupid, avoidable bug is pretty awful. Heartbreaking, really.
  • Contact EA support situ email of the country where you living to have a case with a number ...than you can call the helpdesk ...they asked your case number and help you short and friendley...i dit it monday and yesterday my game is fine again with a beautifull compensation!!
  • So, after (by their count) 12 back-and-forth, being accused of cheating multiple times because I had too many donuts on my account (even though, sadly, they're all purchased), then being strong-armed into a rollback (which I asked MANY times not to have done), then did a "Play Now" overwriting it, as it was my only option, here is my final communication on my current ticket (names removed to protect the innocent):

    Thank you for providing permission for me to close the ticket.

    I've honestly tried to state this (over and over pretty much at this point) it's a tool limitation and a technology limitation. Getting someone different won't fix your issue. I think there's a misunderstanding that I'm somehow deciding not to do the work or the due diligence on the case. I have no problem doing the work, mainly because I want to make sure to fix problems. It doesn't benefit me to have a conversation with 12 responses in it because I choose not to do the troubleshooting to fix an issue. As I have tried to explain, I went out of my way and talked to a studio contact to see if we could get this looked at and she bumped it to the front of the line and applied the only fix that can fix this issue. I went directly to the developers that make the Simpsons Tapped Out who reside in Prince Edward Island Canada and asked for one of their senior developers named ***** to look at this issue. I am a part of an exceedingly small team of specialists that take escalated cases and most cases end on the specialist level. Even among specialists I handle things a bit differently because instead of an additional escalation that would have gone up to our studio and eventually hit *****'s desk anyway, I pinged her directly and she agreed to do me a special favor and look at the case. I could have escalated you up and ended this conversation instead of escalating this case up to our studio 11 days ago and we would no longer be talking. That would have been the easy route and I was well within my rights and purview to do so. Instead, I took full ownership of the case and have been trying to work with you to get it resolved.

    To give you an idea, it's taken me 15 minutes to write this e-mail. Likely more than 2 hours of additional man hours from just me. If it were an effort based issue only, I would have done it by now because I'm exceedingly efficient and quick.

    I 100% get being stubborn and demanding a fix, thinking that by repeatedly demanding that fix eventually someone will "Cave". Even at a studio level with developers with programming level tools and skills, that request cannot be processed. It's simply not possible. Your case has gone as high as it can possibly go. There is no higher tier of support. There is no other person with additional tools and experience to fix the problem. You got the information, the experience, and the diligence to solve this case.

    Opening up a new case and contacting in will only create more hassle for you because it will require you to go through the entire escalation process again which is only going to increase your wait time and effort.

    So there is absolutely 0 confusion, the problem is a technology and tools problem. It is not a people and effort problem. You have received the resolution for this case that can fix the problem even if it is not the resolution you want to fix the problem.


    And this was the first actual explanation of what had been done by him (according to him), outside of trying to Jimmy-Fallon-IT-Guy me into just taking a rollback...
  • hobbesisreal
    576 posts Member
    edited February 2018
    Look at my posts in this thread.......there is a fix that fixes the bug without rolling back the game. It has also been applied to at least 3 or 4 other members of this thread which successfully fixed their games too without rolling it back.

    So.....EA has a major break in their internal communication where the known and proven fix that has been applied to multiple games is NOT being shared or made available to other EA Customer service agents.
    Post edited by hobbesisreal on
  • My account was hit with this exact bug. This thread does not inspire confidence in getting it fixed.

    If anything, I am joining the angry mob.
  • Keep your chin up with resolve to have your game fixed. Ea has TWO fixes that will fix your game.....no matter what the 1ST 12 REPS TELL YOU. Here is a post of mine in this thread on how to handle this:
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/comment/1889528/#Comment_1889528
  • Hi all. Recently I had a bug where loads of messages flashed onscreen saying I had missed several events from last year but I could still collect items needed to complete. Since then I cannot tap the icon in the top left corner to take me to a character. My tap radius is 3 houses instead of half the screen. My pannini press cooldowns are not working. I have deleted the game and reinstalled but no joy. Also affected a 2nd device that never showed the errors. Any ideas

    Saturday, 24th Feb, 2018

    I am having the exact same issues right now. Deleted all data and game, reinstalled and still exact same problem. Is there any way to fix this?
  • My current issues beginning Friday 23rd Feb, 2018:
    Tap radius back down to level 1
    Character icon in top left corner not working
    Unable to build more tracks for railway
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