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  • Well......as of 20 minutes ago.....I have now been hit with this glitch 11 times over the last 10 months.......another EA phone call....another roll back......
    giphy.webp

    As of 4 minutes ago, I am not on 12th time being hit (second time this week alone)......and that includes 4 days break where I didn't play at all.

    So yet another call to EA....ANOTHER Roll back.....
    :( your more patient than i am

    And me! As much as I love this game... And as much as I have invested in it... Maybe once or twice, but 12? God bless you man! You a beyter man then I!

    Actually I am not as Saintly as I might appear (though I don't mind that rumor to continue to grow)..........the frustrating part was in the beginning figuring out what was really going on and what were the real fix options ..........i.e. getting around all of EA's avoidance tactic, stalling practices, diverting attention statements, and flat out lies (like just post in this forum and it will get fixed), etc....

    Now that I know a roll back is needed and is only refused if an EA rep is stupid, lazy, or lying (or all 3)....I simply request a phone call during normal business day on Weekdays to get an American EA rep and request a roll back to a few hours to 1 day ago and 20 min later I am playing again.

    So now it is annoying but not a major deal it used to be, especially since I can call the stupid, lazy, or lying reps out real time and demand they do what I know they ABSOLUTELY can do...... roll back my game in under 5 min to just a few hours ago.

    Do you frequently encountered the Bart screen in between your glitches?
  • Joshirot1 wrote: »
    I got it now, too. I already had it 6 months ago and was able to fix it until today. Now I have contacted EA again and they have only said that sometimes a patch should come. Should I contact EA again and ask agin for a rollback?

    Yes....do not accept their boiler plate copy and pasted canned answers. They can do a roll back while you are on the phone. IF they refuse they are stupid / lazy / lying (or all 3). While remaining polite.... BE FIRM and insist to do a roll back NOW before you get off the phone.

    Look here for a guide how to get your game fixed.... HERE

    I've been hit 6 times, have given up. Don't understand why you keep insisting people demand a rollback though... A rollback doesn't fix the issue, it just sets you up for disappointment again. Just me 2 bits...
  • @robgriesbe892 ........I share with people to insist for a roll back because there are basically 3 choices when hit.....
    1. Ask for a roll back ASAP. If you are lucky you get a rep that just does while you are on the phone and done and playing again in 20 minutes
    2. Play with a broken game until they fulfill their promise they have been make since Nov 2016, for the last 1 1/2 YEARS that they are working on it and just wait and play your broken game until we come out with a future fix in an upcoming update.
    3. Quit TSTO all together

    I really do enjoy the game, so I would rather not quite. I will not play with a broken a game. So that leaves the only other option as a roll back. And if you report ASAP and request a Phone Call right when you are hit, you will loose less than a day and you are back to playing.

    AND.....YES.....I more than MOST can tell you that once your game has been hit once it WILL be hit again. I have been hit within 2 logins (4 hours) after a successful roll back, it has been 2 days (like this last week), or 3 months between being hit. When it happens I get on the phone, will ALWAYS remaining POLITE, I shoot down all of boiler plate copy and paste stalling canned answers immediately and demand a rollback. They should do it while on the phone. If not they are either lazy / incompetent / or lying to you....or all 3. That is when you excuse yourself and request a another call back to talk to someone else.

    I have found if I get an American, easy peasy, roll back in 20 min and done. If I get someone from India they try to wag me around every hoop except do the one thing that will get my game back working, the roll back.

    So bottom line is get a roll back, play with a broken game, or quite the game......

  • hobbesisreal
    578 posts Member
    edited April 2018
    I posted this in another Glitch thread...but wanted to share here too......

    Here is a message that popped up in my game today so I took a screenshot of it and thought I should share it here....
    TST0_Bart_Unplug_Glitch%203.png
    Post edited by hobbesisreal on
  • I posted this in another Glitch thread...but wanted to share here too......

    Everyone needs a live mission...... Here is a message that popped up in my game today so I took a screenshot of it and thought I should share it here....
    TST0_Bart_Unplug_Glitch.png

    Funny I could totally belive that would come up in the game. Wouldnt surprise me one bit!
    I do not accept unsolicited friend requests! PM me and say hi first.
  • I bet that made you feel good to make that.
    I laughed.
    I cried.
    It's funny cause it's true.
  • barger9 wrote: »
    I bet that made you feel good to make that.
    EvilHobbes.png



  • hobbesisreal
    578 posts Member
    edited April 2018
    Well...I had to have another call with EA and roll back my game. He was an American (which they always seem more in touch with issues and ALWAYS more willing to help).

    He did review all the latest Development Team notes. He said that they have obviously been working on the glitch and have posted many recent advancements in their internal team resource and are narrowing down the glitch underlining issue. When I pressed for any more details, he said he cannot share any more information than that, but he was personally surprised with the recent activity.

    So this basically goes back to "We are looking in the issues and we will release in a future update" line that has been shared with me for the last 10 months. He tone of voice actually sounded excited, but I have heard this line too much and I will believe it ONLY when I see it.

    He was like encouraging me to wait for a fix instead of rolling back because I will be hit again in an hour or a month...as we all know, including this EA rep, you will be hit again if you have been hit with it once.

    I told him that is what the rep told me 11 months ago, 10 months ago, 9 months ago, 8 months ago, 7 months ago, 6 months, 5 months ago, 4 months ago, 3 months ago, 2 months ago, 1 month ago, 2 weeks ago, and 5 days ago......and if I had listened to them, I would still have a broken game....give me the roll back, please.

    He did.

    EDIT.....but forgot to mention... gotta give credit when credit is due....... the credit of this EA Rep he did refund me the donuts I spent on premium items I lost due to this roll back, which since it was around 800 donuts so it was very welcomed.
  • daved7637397
    7234 posts Member
    edited April 2018
    Well...I had to have another call with EA and roll back my game. He was an American (which they always seem more in touch with issues and ALWAYS more willing to help).

    He did review all the latest Development Team notes. He said that they have obviously been working on the glitch and have posted many recent advancements in their internal team resource and are narrowing down the glitch underlining issue. When I pressed for any more details, he said he cannot share any more information than that, but he was personally surprised with the recent activity.

    So this basically goes back to "We are looking in the issues and we will release in a future update" line that has been shared with me for the last 10 months. He tone of voice actually sounded excited, but I have heard this line too much and I will believe it ONLY when I see it.

    He was like encouraging me to wait for a fix instead of rolling back because I will be hit again in an hour or a month...as we all know, including this EA rep, you will be hit again if you have been hit with it once.

    I told him that is what the rep told me 11 months ago, 10 months ago, 9 months ago, 8 months ago, 7 months ago, 6 months, 5 months ago, 4 months ago, 3 months ago, 2 months ago, 1 month ago, 2 weeks ago, and 5 days ago......and if I had listened to them, I would still have a broken game....give me the roll back, please.

    He did.

    EDIT.....but forgot to mention... gotta give credit when credit is due....... the credit of this EA Rep he did refund me the donuts I spent on premium items I lost due to this roll back, which since it was around 800 donuts so it was very welcomed.

    Wow, a semi- positive experience with customer service! Didnt think that was possible!
    I do not accept unsolicited friend requests! PM me and say hi first.
  • Wow, a semi- positive experience with customer service! Didnt think that was possible!
    Of course, I did not mention that it took 5 days, 2 phone calls, 6 emails before I got to this rep that actually helped me....

  • Hey Hobbs... Has your glitched game been hit with the glitch? Today, my glitched game, that hasn't been rolled back was just hit with the usual "reward of the day, old quest pop-up, then Gil... I think this is the 1st time my glitched game has glitched?? In the past my rolled back game got glitched and broken over and over again, but never a broken game broken again. Does that make sense? Not sure this helps anything...
  • @robgriesbe892 ....I don't think so, but I have seen others post that they thought their glitched game got reglitched.
  • @hobbesisreal Thanks for your latest rollback post. That is really good news that the rep gave you back the donuts you had lost due to the rollback too.
    Answers HQ Hero HELP THREADS
  • I have been playing for over 5 years, I have the same issues that you all have reported... love the game and the simpsons so I',m hoping for a fix soon
  • Hi,
    This problem happened to me a couple of weeks ago for the second time. First time was last year, was solved by a rollback and I was able to play until now.

    I've posted this as a standalone topic but I think here is better to maybe help someone going through the same:

    Gil appeared randomly on my town, tried to sell some old content, I didn't accept it and a couple of old quests appeared too: "This Thanksgiving's Gone to the Birds Pt. 5" and "Pass, Puff, Puff Pt. 4".
    Then the character icon at top left stopped working, I lost content like Mr. Burns Money Pile and old content was reactivated in some buildings. At least this time I didn't lose my Donuts or level (but Friendship went back to level 1).

    I already knew a rollback was needed but tried uninstalling and reinstalling the game just to clear that if Support tried to tell me to do it. Everything was the same.

    After that I contacted Support but I have another problem: because I don't live on America, Canada or United Kingdom I can't phone Support...everything has to be done by e-mail. I can't just make a call and wait for the rollback online...I just have to pray someone will solve my problem.

    So my EA Support excellent adventure:
    I already knew that a rollback was required to solve my problem and that was the first thing I told them.

    1) My first contact Zybellyn Jan F. sent me here to vent and wait for some magic patch.
    2) My second contact Kapil S. said he would do the rollback and send me 30 Donuts for the inconvenience.
    I did get the Donuts but no rollback.
    3) My third contact Shravan C. just reminded me again that I would lose content with the rollback and a couple of emails later assured the rollback was done. But the game was EXACTLY the same.
    4) My fourth contact had no name, it was just a message saying my problem was sent to their team of specialists.

    After a couple of days I opened another Ticket.

    1) This time Frank Albert B. asked me to fill a "form" and sent it "upstairs". Finally it seemed someone was helping me.
    2) Lastly a In Game Specialist Lawrence M. did the rollback, the problem was solved and I was able to play again.

    Conclusion: If you get someone in India you won't have anything solved and you'll just get pushed around and lied to.

    Everything was fine UNTIL TODAY...I got Prince Albert in a Can and the next time I logged in everything was a mess again...so...I'm back to where I started.

    Here is the "form" I filled so you can add it to the sticky:

    Player’s email address:
    ID (If Applicable):
    Device’s Mayhem ID (For Android users or if player doesn’t have an ID):
    Game version:
    Device Manufacturer (Android Only):
    Device Model:
    Device OS Version Number (Android Only):
    Was the device purchased new or used? (Y/N):
    Has the player played before on any other device (Android or iOS):
    What level was the land before the reset?:
    Does the player use any other email addresses or do they have any other ID: (If yes, they must be provided)
    When did the reset occur? (MM/DD)
    Has the player used the Store All Button? (Y/N):
  • daved7637397
    7234 posts Member
    edited April 2018
    Swurre79 wrote: »
    I have been playing for over 5 years, I have the same issues that you all have reported... love the game and the simpsons so I',m hoping for a fix soon

    Have you contacted EA and told them you need a rollback? If not you need to do it ASAP, the longer you wait, the more progress you will lose.

    I hope youre not waiting for EA to issue a patch to fix this. This bug has been around since AT LEAST November 2016 and they have been promising a fix almost as long. Botton line, dont hold your breath. Get a rollback as soon as you can.
    Post edited by daved7637397 on
    I do not accept unsolicited friend requests! PM me and say hi first.
  • I still think rollbacks are a waste of time, everyone I've heard from who's got a rollback ends up glitched again... Seems like a vicious circle.

    Has anyone ever received a rollback and never been glitched again?
  • @robgriesbe892 .... not for sure, probably cuz if a player has a roll back and then no more problems they probably are not jumping back into the "Bug & Issues" forum.

    But I can tell you that some have gone months and months between their rollback and getting hit again with the glitch (I have heard up to 6 months) .......or you might be hit again in an hour. I can give testimony to both. I have gone 2 months between hits, gone a month between hits, gone a week between hits, gone 1 day between hits (which is what happened to me this last week), and I have been hit within 1 hour after a rollback.

    So basically....get a rollback so you can continue to play the game.....and kneel down and pray EVERY time you log back in so that this is not the next glitch hitting login.
  • Has your glitched game been hit with the glitch?

  • My glitched game has had the glitch occur several times, starting with the Gil deal. It has generally changed nothing, except one time after I worked my way through the various ended quests my act 2 crafting items had locked up. I had just placed the carriage. So yay, it got worse. I'm playing despite the glitch, I'm not willing to lose progress and I don't see the point of continually trying to get rollbacks. I've had it rolled back twice and the glitch reoccurred within hours both times. Not sure what the future holds for me with the game. It's been over 5 years, I'm not sure I ever imagined it going on for this long.

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