Evening all. It's been a month since I stopped playing and waited patiently for EA to mend my game. They've sent me a couple of inane updates to say they are still working on resolving my gameplay issues. I'm holding out an absolutely minute amount of hope that tomorrow's update helps but I think we all know the truth. One thing I did think though....my game is currently glitched. Has anyone had a snippet of info from EA to say whether any updates will fix a glitch or simply stop it happening again? A subtle difference I know but I can't decide if it's worth the stress and heartache of reinstalling and trying to get a rep to roll me back a month and wait for a glitch update or simply keep looking in here every few weeks to see if you guys are all celebrating the end of the problem.
@lardybasto I think the only direct info we have had recently is the following written in the ‘ETA until a fix ...’ thread in General Discussion on April 12th (after I pressed the mods for some information):
Hi all, EA is aware and doing the best they can. All we can do it hang tight for the moment. I know that's not what you want to hear but they know. In my opinion this is a very complicated matter.
Also see the two posts directly above yours - players are still being hit time and time again with this glitch.
I had the same problem twice this year and the issue just happened again to me on Saturday. I emailed support asking for a restore but after several messages, they finally forced me to call them. The tech I talked to said EA is aware of this bug and they are working on a fix. They say they will NOT do any more restores for this issue because they say that it will just happen again and again until they can fix the problem (which they don't know what causes it).
No ETA and no update on when this fix will occur so I feel like anyone who has this issue is SOL.
As it appears I won't be able to craft any more of the act 2 and 3 prizes, I think I will end up with a **** load of gondolas and cheese trucks. SUCKS EA!!!
Well, I got my roll back and some donuts as a compensation. I wasted the donuts on 2 premium characters, made certain all was well in game, logged out and decided not to log in until they fix the game. I won't be playing a game where I have to pray every time I log in. If they fix the problem great and I have everything working if they don't fix it I'll leave my Springfield "living" in some virtual world forever.
It's been a month since I contacted EA by form/email about this problem, which was appear on my Tapped Out game account, based on your information here in the forum. I asked for Rollback or fix, but they gave me a silly Copy Paste answer as you wrote here, without rollback. About two weeks later, I contacted EA again, but again another silly answer.
I am very disgusted and disappointed with their troubleshooting. I'm not from a country that can use telephone support so I'm only emailing, but I think email requests have no effect ... It may be helpful if they lose customers, especially paying customers.
I play and I hope I will play this broken game , because I have been playing it for years and I love my Springfield city, but from now I will avoid all EA products because of their poor approach.
I would like to thank @hobbesisreal for his great person and tech approach. And other members who have contributed to this thread, of course.
Nothing else is left to me, just hope that somewhere in the very near future is waiting for us some fix
@jokojuce ....so sorry your game is broken and the EA run around. What is sad is all I can say is that you are not being treated any worse by EA customer service than the rest of us.
This is the first time I have encountered an issue like this that almost made me miss out on the final prize. I had to use donuts to complete it, but also getting this very same issue. Will log it with EA, but seems that it has already been advised to them with no avail.
The new update most definitely did not fix the glitch. I even uninstalled and cleared the cache before updating. So sad. I an back to not playing until they fix the game.
We’re sorry to keep you waiting. We know this is inconvenient. The amount of time you’ve been waiting is longer than we’d like and we’re working to make this process better.
What’s the status?
Your issue is in the right hands and we’re working day and night to find a solution.
How long until I hear from you?
We’ll let you know as soon as we have an update. The best way to hear an update is to watch your My Cases page.
Doesn't fill me with confidence but at least it's still "live" i assume.
We’re sorry to keep you waiting. We know this is inconvenient. The amount of time you’ve been waiting is longer than we’d like and we’re working to make this process better.
What’s the status?
Your issue is in the right hands and we’re working day and night to find a solution.
How long until I hear from you?
We’ll let you know as soon as we have an update. The best way to hear an update is to watch your My Cases page.
Doesn't fill me with confidence but at least it's still "live" i assume.
This is exactly the same message I received yesterday about the left character button glitch
"Hi, my name is Aaron, I am a Specialist here at EA Help that has been assigned to this case. After looking over the case history here, it seems that you are having a rough time with your TSTO account . That would frustrate me as well, believe me I have had similar issue's myself. Don't worry you are in very good hands now. I will be doing everything I can to get this resolved for you.
Can I please have you log out of your TSTO account and let me know when you have. There has been an update since the initial issue. I will then preform a roll back of the account with in 48 hours and let you know when I am done. Please do not log back into the account until I inform you or it will not take. Thank you for your patience."
"Hi, my name is Aaron, I am a Specialist here at EA Help that has been assigned to this case. After looking over the case history here, it seems that you are having a rough time with your TSTO account . That would frustrate me as well, believe me I have had similar issue's myself. Don't worry you are in very good hands now. I will be doing everything I can to get this resolved for you.
Can I please have you log out of your TSTO account and let me know when you have. There has been an update since the initial issue. I will then preform a roll back of the account with in 48 hours and let you know when I am done. Please do not log back into the account until I inform you or it will not take. Thank you for your patience."
Unfortunately that is a temporary bandage and not a guarantee that even the roll back will stick. Sorry to be pessimistic but it has come from dealing with this for at least a year and a half.
Please forgive my ignorance, I'm really not trying to rile anyone up. I'm not an attorney and I don't play one on TV. But I'm really tired, it's been 3 months for me and we all know rollbacks don't work.
However with the amount of people having issues and loss of money, could a class action suit be started?
I only ask because I am an advocate for a local news agency and I've setup attorneys for people who had much less reason (in my mind. Everyone has the legal right to start a case).
I know play time and personal time are irrelevant and doesn't count for anything (in my case 5 years of daily play). However when it comes to the money we have all invested, we have some right to have the expectation of a functioning item.
Personally I've spent close to 300 dollars purchasing items that either no longer work or are not working in the design I purchased them for. I know the game is free but the micro purchases do include the expectations of functionality.
Thank of it like this, would you spend, in this case 300 dollars on piece of software, use it a month and an update from the developer makes it completely useless with no way to get your money back.
I have gotten SO MANY "we've escalated your case to the proper department". From what I've been reading here, we all seem to have the same or similar issues and NO usable fix. One thing I am and have been for 30 years is a programmer. I know that finding and fixing things in a program this size and complexity can be difficult. But that being said a patch to at least keep the app/program running in a usable fashion (which I don't think it is) should take weeks at the absolute maximum.
I guess I'm just joining the club in being very frustrated at the total lack of help EA has given. I mean really, it's almost 4 months since my first report.
I mean just give me the darn left hand location icon. I could wait for everything else
Please forgive my ignorance, I'm really not trying to rile anyone up. I'm not an attorney and I don't play one on TV. But I'm really tired, it's been 3 months for me and we all know rollbacks don't work.
However with the amount of people having issues and loss of money, could a class action suit be started?
I only ask because I am an advocate for a local news agency and I've setup attorneys for people who had much less reason (in my mind. Everyone has the legal right to start a case).
I know play time and personal time are irrelevant and doesn't count for anything (in my case 5 years of daily play). However when it comes to the money we have all invested, we have some right to have the expectation of a functioning item.
Personally I've spent close to 300 dollars purchasing items that either no longer work or are not working in the design I purchased them for. I know the game is free but the micro purchases do include the expectations of functionality.
Thank of it like this, would you spend, in this case 300 dollars on piece of software, use it a month and an update from the developer makes it completely useless with no way to get your money back.
I have gotten SO MANY "we've escalated your case to the proper department". From what I've been reading here, we all seem to have the same or similar issues and NO usable fix. One thing I am and have been for 30 years is a programmer. I know that finding and fixing things in a program this size and complexity can be difficult. But that being said a patch to at least keep the app/program running in a usable fashion (which I don't think it is) should take weeks at the absolute maximum.
I guess I'm just joining the club in being very frustrated at the total lack of help EA has given. I mean really, it's almost 4 months since my first report.
I mean just give me the darn left hand location icon. I could wait for everything else
From the EA TOS:
BY USING EA SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT INSTALL OR USE THE EA SERVICES. FOR RESIDENTS OF CERTAIN COUNTRIES, YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 15 TO RESOLVE ANY DISPUTES WITH EA.
15. Dispute Resolutions by Binding Arbitration
THIS SECTION APPLIES TO ALL CONSUMERS AND PEOPLE WHO ACCEPTED THE TERMS OF THIS AGREEMENT. IT EXCLUDES RESIDENTS OF QUEBEC, RUSSIA, SWITZERLAND, BRAZIL, MEXICO, THE MEMBER STATES OF THE EEA, AND THE REPUBLIC OF KOREA. BY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU AND EA EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
I just played for the first time in two days. I gave up two days ago trying to find Maggie. Halfway through my town, the screen froze and I couldn't move it. I gave up hoping in a day the lag and everything else would be fixed. Then I awoke from a bad dream, then someone hit me on my head, and I was taken out again. I barely made it through finishing the 6 second tasks, and put all the characters I had back at the dump so I could finish getting my 5 donuts, and then, after I tapped top he 6 second jobs to start the mini event, I found, that just about everyone at the dump was needed to get the coins. I didn't want to blow so many tokens, so now, I need to wait until they're finished. The game is still super laggy, character job Windows barely move, and everything else is screwed up too. I'll probably not get all of the prizes, and at this point I don't really care, but what links me is. I've been mostly a premium player, and for all the bucks and years (since 2012) of blowing real money on this game, and like so many others, you'd think EA would fix the game. Two days later, Nada. On top of everything else, I just got booted outa the game. I'm gonna go play on Twitter or something. At least I can have fun trashing tRump.
Replies
Again, I think I know the answer really.
No ETA and no update on when this fix will occur so I feel like anyone who has this issue is SOL.
I am very disgusted and disappointed with their troubleshooting. I'm not from a country that can use telephone support so I'm only emailing, but I think email requests have no effect ... It may be helpful if they lose customers, especially paying customers.
I play and I hope I will play this broken game , because I have been playing it for years and I love my Springfield city, but from now I will avoid all EA products because of their poor approach.
I would like to thank @hobbesisreal for his great person and tech approach. And other members who have contributed to this thread, of course.
Nothing else is left to me, just hope that somewhere in the very near future is waiting for us some fix
Thank you for the kind words. I too played with a broken game for over 4 months. Here is my guide on how to play your game while broken by this glitch .........if it helps.
We’re sorry to keep you waiting. We know this is inconvenient. The amount of time you’ve been waiting is longer than we’d like and we’re working to make this process better.
What’s the status?
Your issue is in the right hands and we’re working day and night to find a solution.
How long until I hear from you?
We’ll let you know as soon as we have an update. The best way to hear an update is to watch your My Cases page.
Doesn't fill me with confidence but at least it's still "live" i assume.
This is exactly the same message I received yesterday about the left character button glitch
"Hi, my name is Aaron, I am a Specialist here at EA Help that has been assigned to this case. After looking over the case history here, it seems that you are having a rough time with your TSTO account . That would frustrate me as well, believe me I have had similar issue's myself. Don't worry you are in very good hands now. I will be doing everything I can to get this resolved for you.
Can I please have you log out of your TSTO account and let me know when you have. There has been an update since the initial issue. I will then preform a roll back of the account with in 48 hours and let you know when I am done. Please do not log back into the account until I inform you or it will not take. Thank you for your patience."
Unfortunately that is a temporary bandage and not a guarantee that even the roll back will stick. Sorry to be pessimistic but it has come from dealing with this for at least a year and a half.
However with the amount of people having issues and loss of money, could a class action suit be started?
I only ask because I am an advocate for a local news agency and I've setup attorneys for people who had much less reason (in my mind. Everyone has the legal right to start a case).
I know play time and personal time are irrelevant and doesn't count for anything (in my case 5 years of daily play). However when it comes to the money we have all invested, we have some right to have the expectation of a functioning item.
Personally I've spent close to 300 dollars purchasing items that either no longer work or are not working in the design I purchased them for. I know the game is free but the micro purchases do include the expectations of functionality.
Thank of it like this, would you spend, in this case 300 dollars on piece of software, use it a month and an update from the developer makes it completely useless with no way to get your money back.
I have gotten SO MANY "we've escalated your case to the proper department". From what I've been reading here, we all seem to have the same or similar issues and NO usable fix. One thing I am and have been for 30 years is a programmer. I know that finding and fixing things in a program this size and complexity can be difficult. But that being said a patch to at least keep the app/program running in a usable fashion (which I don't think it is) should take weeks at the absolute maximum.
I guess I'm just joining the club in being very frustrated at the total lack of help EA has given. I mean really, it's almost 4 months since my first report.
I mean just give me the darn left hand location icon. I could wait for everything else
From the EA TOS:
From the forum rules/guidelines: