johncolombo wrote: »
Hi all, EA is aware and doing the best they can. All we can do it hang tight for the moment. I know that's not what you want to hear but they know. In my opinion this is a very complicated matter.
lardybasto wrote: »
New emails from EA today...
We’re sorry to keep you waiting. We know this is inconvenient. The amount of time you’ve been waiting is longer than we’d like and we’re working to make this process better.
What’s the status?
Your issue is in the right hands and we’re working day and night to find a solution.
How long until I hear from you?
We’ll let you know as soon as we have an update. The best way to hear an update is to watch your My Cases page.
Doesn't fill me with confidence but at least it's still "live" i assume.
lardybasto wrote: »
Another email today...do I dare hope?????
"Hi, my name is Aaron, I am a Specialist here at EA Help that has been assigned to this case. After looking over the case history here, it seems that you are having a rough time with your TSTO account . That would frustrate me as well, believe me I have had similar issue's myself. Don't worry you are in very good hands now. I will be doing everything I can to get this resolved for you.
Can I please have you log out of your TSTO account and let me know when you have. There has been an update since the initial issue. I will then preform a roll back of the account with in 48 hours and let you know when I am done. Please do not log back into the account until I inform you or it will not take. Thank you for your patience."
cweatherington wrote: »
Please forgive my ignorance, I'm really not trying to rile anyone up. I'm not an attorney and I don't play one on TV. But I'm really tired, it's been 3 months for me and we all know rollbacks don't work.
However with the amount of people having issues and loss of money, could a class action suit be started?
I only ask because I am an advocate for a local news agency and I've setup attorneys for people who had much less reason (in my mind. Everyone has the legal right to start a case).
I know play time and personal time are irrelevant and doesn't count for anything (in my case 5 years of daily play). However when it comes to the money we have all invested, we have some right to have the expectation of a functioning item.
Personally I've spent close to 300 dollars purchasing items that either no longer work or are not working in the design I purchased them for. I know the game is free but the micro purchases do include the expectations of functionality.
Thank of it like this, would you spend, in this case 300 dollars on piece of software, use it a month and an update from the developer makes it completely useless with no way to get your money back.
I have gotten SO MANY "we've escalated your case to the proper department". From what I've been reading here, we all seem to have the same or similar issues and NO usable fix. One thing I am and have been for 30 years is a programmer. I know that finding and fixing things in a program this size and complexity can be difficult. But that being said a patch to at least keep the app/program running in a usable fashion (which I don't think it is) should take weeks at the absolute maximum.
I guess I'm just joining the club in being very frustrated at the total lack of help EA has given. I mean really, it's almost 4 months since my first report.
I mean just give me the darn left hand location icon. I could wait for everything else
BY USING EA SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, DO NOT INSTALL OR USE THE EA SERVICES. FOR RESIDENTS OF CERTAIN COUNTRIES, YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 15 TO RESOLVE ANY DISPUTES WITH EA.
15. Dispute Resolutions by Binding Arbitration
THIS SECTION APPLIES TO ALL CONSUMERS AND PEOPLE WHO ACCEPTED THE TERMS OF THIS AGREEMENT. IT EXCLUDES RESIDENTS OF QUEBEC, RUSSIA, SWITZERLAND, BRAZIL, MEXICO, THE MEMBER STATES OF THE EEA, AND THE REPUBLIC OF KOREA. BY ACCEPTING THE TERMS OF THIS AGREEMENT, YOU AND EA EXPRESSLY WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO PARTICIPATE IN A CLASS ACTION.
Don’ts that can get you banned right away
Threatening to start a law suit against EA
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