Can't play my game

bfromwebtv220

I have played the simpsons game for well over 4 years. The last 3 days I can not play it. I have it on my kindle fire. And it will go all the way through the log in but when it would normally load up my town the app closes. What can I do to fix it?
TIA

IckabodSchrek

bfromwebtv220 wrote: »

I have played the simpsons game for well over 4 years. The last 3 days I can not play it. I have it on my kindle fire. And it will go all the way through the log in but when it would normally load up my town the app closes. What can I do to fix it?
TIA

Go into settings and clear your Web browser history. Hard close your device and try again. If that doesn't work, you may have to uninstall/reinstall. Just make sure you remember your password and login info first.

bfromwebtv220

I have uninstalled and reinstalled the game But it will not let me log in now because it doesn't get past the loading screen

IckabodSchrek

bfromwebtv220 wrote: »

I have uninstalled and reinstalled the game But it will not let me log in now because it doesn't get past the loading screen

Someone in Denmark just reported they are getting the Bart screen. But 3 days would be a long time for an outage. I would contact EA support.

bfromwebtv220

How do I contact EA, The EA site gives you the complete run
around

IckabodSchrek

bfromwebtv220 wrote: »

How do I contact EA, The EA site gives you the complete run
around

Ya, not fun. The only way I know how to get around being sent back here or the AHQ forum is to select Missing Content". You should be able to get into chat from there. If they arent helping, request a call back from a Tech.

bfromwebtv220

I still can not find the way to contact them directly

KrustyBrand

bfromwebtv220 wrote: »

I still can not find the way to contact them directly

See info at this link:

https://forums.ea.com/en/discussion/80732/how-to-contact-ea-directly/

bfromwebtv220

16 days without being able to play my game. EA has not even tried to contact me to resolve this issue.

KrustyBrand

bfromwebtv220 wrote: »

16 days without being able to play my game. EA has not even tried to contact me to resolve this issue.

I assume you’ve made initial contact with EA Help, correct? If so and you’ve been waiting all this time for them to respond to that initial contact, you’re going about this the wrong way. With EA it is essential to keep nagging them. Otherwise, your problem just gets swept underneath the rug.

bfromwebtv220

Ok I will try that

11EEvey

There's some good tips in this help thread.
http://answers.ea.com/t5/The-Simpsons-Tapped-Out/How-to-resolve-crashing-freezing-and-loading-progress-issues/m-p/5716153#M122465
Also, have you tried rebooting your modem and router while rebooting your kindle? I don't know that it will work, but it is worth a shot.
Hope it gets fixed for you soon.