1) iPad (original)
2) iOS 5.1.1
3) April 9, 2013 / 2 pm / EDT / Canada
4) 27
5) 1
6) only use iPad
7) wifi
Np problem signing in, in the morn gin, then started getting the message that could not connect to server, and then eventually a notice that there was only a level 1 game on the device.
1) iPhone 4S
2) iOS 6.1.3
3) April 9, Not sure what time. USA
4) 27 or 28
5) 12
6) Yes. I play on my iPad as well.
7) I use wi-fi and cellular. I believe I was on wi-fi when the error first occurred.
8) I haven't experienced any other issues that I am aware of.
9) Everyone was working 12-24 shifts or longer. One day away from harvesting corn.
I am able to still play the game... I just cannot visit my friends because the lists is messed up and i crash trying to enter their towns..
But I know that some people are getting reset to level 1 i kept scrolling through my FList and seen two profiles of a town one at level 1 and there original at level 27 so I am thinking this is just a glitch that is temporary and your towns are not gone forever... Atleast this gives you hope...your towns still out there...
I have two of those on my friends list now.
Just visited my friends and noticed that for one of them still has a level 1 town and a level 27 town whereas the other one only has a level 27 town again.
1) Ipod 4th gen
2)latest ios
3)04/09/2013 between 10-12
4)17
5)1
6) only on one device
7) literally just go to the home screen, told me to preview level 4 town and i pressed cancel it logged me out and bam level 1.
8) wi-fi
1. Iphone 4s
2 iOS 6.1.3
3. 4-9-13 not sure what time exactly 11am? central USA
4. was level 27
5. now level 15
6. no
7 wifi
had finished building falls and had set them to do 12 hour task the night before... Been on since first release before it was taken off app store.. lost over a years worth of progress, all xmas, valentines, halloween, and special items gone!!! please fix!!
I just went through and looked. Seems there is only one Android user on this list; all the rest are iOS.
I've been checking at the ea.help forum and there really doesn't seem to be any rhyme or reason to this. No pattern at all! All level of towns are being reset; some had sent their people on 24 hour taks, others on 1 hour tasks and some weren't even on tasks; some had built the falls and others didn't even have it same with the Sushi place.
Just makes no sense!
There has to be some sort of pattern but I don't see it.
I just went through and looked. Seems there is only one Android user on this list; all the rest are iOS.
I've been checking at the ea.help forum and there really doesn't seem to be any rhyme or reason to this. No pattern at all! All level of towns are being reset; some had sent their people on 24 hour taks, others on 1 hour tasks and some weren't even on tasks; some had built the falls and others didn't even have it same with the Sushi place.
Just makes no sense!
There has to be some sort of pattern but I don't see it.
My guess is it is some sort of server issue that won't show a pattern on our end but hopefully will on theirs...but who the hell knows
1) iPhone 4 & iPad 3
2) 6.1.3 for both
3) April 9th, 2013 ~9:30 am EST. USA
4) game level before. 21
5) game level after: the beginning
6) have you logged in with multiple devices prior to this bug occuring? See above
7) both wifi & 3G
8) no
9) Assigning tasks, collecting money from buildings, just started building Skip's Diner, most characters had about 10 hrs left of 24 hour tasks
It told me," unable to connect to the server" for a day, so I tried uninstalling and reinstalling the app, but nothing I did worked. It said I have a level 1 Springfield on my device. I put a lot of time, and almost $50 of real money into my Springfield and it looks like I've lost everything.
Please help!
Username: kjm030584
Thank you!
It's back!!!! My Springfield is restored. I didn't do anything and it came back. "Everything's coming up milhouse!"
1) iPad first gen
2) iOS 6
3) 4/9/13 6 pm est
4) 27
5) 7
6) no
7) wifi
Have you experienced and of the other noted issues? (Swanky Fish/ Falls disappearing)? Nope
9) I sent most everyone on 8 hour jobs.
"One common tune here is most everyone is sending their characters on 12/24 hour jobs. This could be a trigger. Another common cause seems to be logging in immediately after STO alerts you of a completed job. Some things to think about"
Yeah that sounds about right i sent all my Characters to a 12 hour job and when i woke up my town is gone.
"One common tune here is most everyone is sending their characters on 12/24 hour jobs. This could be a trigger. Another common cause seems to be logging in immediately after STO alerts you of a completed job. Some things to think about"
Yeah that sounds about right i sent all my Characters to a 12 hour job and when i woke up my town is gone.
Not true, the person above you was on 8 hour tasks. There are some that were on 1 hour tasks. I don't think the tasks had anything to do with it. It's like some sort of rolling server synching problem.
I had my town reset to level 1 following the Halloween event, spent ages searching for help/advice, on the Ea/Origin help boards was a topic 90 pages long of people that had had the same happen to them, literally hundreds. There has been a continuous trickle of threads being created by people ever since that had their towns reset. No solution has ever been found and no action taken by EA. if you raise a ticket with them you will get a stock letter back asking you to check you are logged in correctly etc. after writing back to say that you are logged in correctly you will again get a stock reply, some weeks later, saying that your issue will be referred on to someone more senior. This will be the last you will hear.
I was able to get a refund on money spent from apple but they made it clear that this was a one time only refund and that any money spent on this game following my refund was at my own risk, since then I have restarted and built myself up to level 27 but if anyone ever asks I have always strongly advised against spending money, if your town is reset then EA will do nothing to help you get it back.
Not sure why this seems to have become a major issue in the forums now, as I say, it has been occurring for as long as I have been playing although maybe now more frequent or maybe just because it has happened to a prominent member of the forum community.
Hope that the upsurge in indignation does lead to acknowledgement and a solution by EA but unfortunately past experience does not bode well.
1) iPhone 4
2) OS 6.1.3
3) 4-9-13 around 9:30pm Eastern
4) 27
5) 1
6) no
7) At the time of log in I was using Wi-Fi
8) No other issues other than losing my Springfield
9) I had just placed Springfield Falls and was working on the Lenny and Carl quests at the same time. Once I placed Springfield Falls there was no other quests from that quest. Lenny and Carl had just finished their 16hr plant shift, but I wasn't able to continue from that point, thats when I lost my Springfield.
1) iPhone 4S
2) iOS 6.1.2
3) 4/8/13, 18:00, Pacific, Mexico)
4) 21
5) 2
6) NO
7) No
9) I has just placed the springfield waterfalls and buyed a new expansion.
YOU NEED TO FIX THIS ASAP. We're not throwing our money to the trash! Otherwise refund the money spent on your game.
I'm at the point like whatever ill just start over but they need to do something to at least give me back all the donuts I had as well as my 200497 dollars back
Replies
2) iOS 5.1.1
3) April 9, 2013 / 2 pm / EDT / Canada
4) 27
5) 1
6) only use iPad
7) wifi
Np problem signing in, in the morn gin, then started getting the message that could not connect to server, and then eventually a notice that there was only a level 1 game on the device.
Have Springfield Falls but not sushi restaurant
2) iOS 6.1.3
3) April 9, Not sure what time. USA
4) 27 or 28
5) 12
6) Yes. I play on my iPad as well.
7) I use wi-fi and cellular. I believe I was on wi-fi when the error first occurred.
8) I haven't experienced any other issues that I am aware of.
9) Everyone was working 12-24 shifts or longer. One day away from harvesting corn.
Just visited my friends and noticed that for one of them still has a level 1 town and a level 27 town whereas the other one only has a level 27 town again.
2)latest ios
3)04/09/2013 between 10-12
4)17
5)1
6) only on one device
7) literally just go to the home screen, told me to preview level 4 town and i pressed cancel it logged me out and bam level 1.
8) wi-fi
2 iOS 6.1.3
3. 4-9-13 not sure what time exactly 11am? central USA
4. was level 27
5. now level 15
6. no
7 wifi
had finished building falls and had set them to do 12 hour task the night before... Been on since first release before it was taken off app store.. lost over a years worth of progress, all xmas, valentines, halloween, and special items gone!!! please fix!!
I've been checking at the ea.help forum and there really doesn't seem to be any rhyme or reason to this. No pattern at all! All level of towns are being reset; some had sent their people on 24 hour taks, others on 1 hour tasks and some weren't even on tasks; some had built the falls and others didn't even have it same with the Sushi place.
Just makes no sense!
There has to be some sort of pattern but I don't see it.
My guess is it is some sort of server issue that won't show a pattern on our end but hopefully will on theirs...but who the hell knows
2) 6.1.3 for both
3) April 9th, 2013 ~9:30 am EST. USA
4) game level before. 21
5) game level after: the beginning
6) have you logged in with multiple devices prior to this bug occuring? See above
7) both wifi & 3G
8) no
9) Assigning tasks, collecting money from buildings, just started building Skip's Diner, most characters had about 10 hrs left of 24 hour tasks
It told me," unable to connect to the server" for a day, so I tried uninstalling and reinstalling the app, but nothing I did worked. It said I have a level 1 Springfield on my device. I put a lot of time, and almost $50 of real money into my Springfield and it looks like I've lost everything.
Please help!
Username: kjm030584
Thank you!
It's back!!!! My Springfield is restored. I didn't do anything and it came back. "Everything's coming up milhouse!"
1) iPad first gen
2) iOS 6
3) 4/9/13 6 pm est
4) 27
5) 7
6) no
7) wifi
Have you experienced and of the other noted issues? (Swanky Fish/ Falls disappearing)? Nope
9) I sent most everyone on 8 hour jobs.
Yeah that sounds about right i sent all my Characters to a 12 hour job and when i woke up my town is gone.
Not true, the person above you was on 8 hour tasks. There are some that were on 1 hour tasks. I don't think the tasks had anything to do with it. It's like some sort of rolling server synching problem.
I had my town reset to level 1 following the Halloween event, spent ages searching for help/advice, on the Ea/Origin help boards was a topic 90 pages long of people that had had the same happen to them, literally hundreds. There has been a continuous trickle of threads being created by people ever since that had their towns reset. No solution has ever been found and no action taken by EA. if you raise a ticket with them you will get a stock letter back asking you to check you are logged in correctly etc. after writing back to say that you are logged in correctly you will again get a stock reply, some weeks later, saying that your issue will be referred on to someone more senior. This will be the last you will hear.
I was able to get a refund on money spent from apple but they made it clear that this was a one time only refund and that any money spent on this game following my refund was at my own risk, since then I have restarted and built myself up to level 27 but if anyone ever asks I have always strongly advised against spending money, if your town is reset then EA will do nothing to help you get it back.
Not sure why this seems to have become a major issue in the forums now, as I say, it has been occurring for as long as I have been playing although maybe now more frequent or maybe just because it has happened to a prominent member of the forum community.
Hope that the upsurge in indignation does lead to acknowledgement and a solution by EA but unfortunately past experience does not bode well.
2) iOS 6.1.3
3) around 11pm CET 9/4/13
4) level 27
5) game started new -> level1
6) yes but not for some Time
2) OS 6.1.3
3) 4-9-13 around 9:30pm Eastern
4) 27
5) 1
6) no
7) At the time of log in I was using Wi-Fi
8) No other issues other than losing my Springfield
9) I had just placed Springfield Falls and was working on the Lenny and Carl quests at the same time. Once I placed Springfield Falls there was no other quests from that quest. Lenny and Carl had just finished their 16hr plant shift, but I wasn't able to continue from that point, thats when I lost my Springfield.
2) iOS 6.1.2
3) 4/8/13, 18:00, Pacific, Mexico)
4) 21
5) 2
6) NO
7) No
9) I has just placed the springfield waterfalls and buyed a new expansion.
YOU NEED TO FIX THIS ASAP. We're not throwing our money to the trash! Otherwise refund the money spent on your game.
:evil: :evil: :evil: :evil:
2) iOS 6.1.2
3) 11:30 am, 04/09/13, Mexico
4) level 27
5) level 1
6) same device
7) build the falls and set 8 hour taks