1) iPad 2
2) 6.1.3
3) 9the April (approx) 6pm EST Australia
4) 27
5) 25 (the strange this is that it reverted back to my old game which disappeared late last year. I have progressed greatly in my current game with all premium items etc).
6) No
7) wi-fi
8) Yes - I noticed I didn't have either of them before it crashed.
9) 8 or 12 hour activities
I hope this helps everyone! I have over $9 million and all premium items! I don't want my previous game that crashed last year. I want the one with all my money and premium items.
1) Device - iPad
2) OS version (iOS 6.1.3)
3) time stamp of event (4/8/13, aprox 12:45pm CST)
4) game level before 27
5) game level after 1
6) have you logged in with multiple devices prior to this bug occuring? Yes often between my iPad and iPhone
7) Were you using wi-fi or cellular backhaul? Wi-fi
9) I had placed the waterfalls approx 5-10 hours before, and had just set all characters for 12 hr shifts
1) iPad 3 & iPhone 5
2) iOS 6.1.3
3) 9 April, GMT +11, Australia
4) 26
5) 1
6) yes iPhone and iPad
7) Wi-fi & 3G.
After the Halloween event, I lost my Springfield and it was only reset back around December and i had lost anything i purchased during Halloween event.
9) The game wont connect and kept saying 'cant connect to server'. i deleted the app and resinstalled and now it is asking if the level 1 game is mine, and if i say no, it asked for permission to start a brand new game.
If this bug has affected you, please select yes in the poll option and provide the following information:
1) iphone 4S
2) iOS 6.1.1
3) April 10th, 9:14PM EST, New York
4) 27
5) 2
6) no
7) my town is gone.
9) just playing the game as usual. nothing out of the ordinary. assigning tasks and such
1. iPod Touch 4th generation
2. iOS 6.1
3. April 9th, 9:30am, PST, Canada
4. 27
5. 4 (but i reset the game unexpectedly and started it from the beginning and have reached level 5)
6. Yes, 4 including the main one, but i hadn't logged on to the other accounts for months.
7. Wi-Fi; the strength is good
8. Some months ago, i had problems logging into any of the accounts i had. The e-mails were all told to be unregistered. Left it alone for about a day and the problem got fixed.
9. Nothing special. Assigned the characters to do their tasks. Saw the characters talking about the upcoming events coming on this Thursday and got Falls that day.
If this bug has affected you, please select yes in the poll option and provide the following information:
1) iPhone 4S and iPad 3
2) iOS 6.1.3
3) hasn't worked since at least 4/7, EST, USA
4) 27
5) 2!!
6) yes
7) 3G and 10 Mbps
8. haven't been able to access my town since the Springfield Falls update
9) earning money, buying several Golden tickets
1) iPhone 5, iPad3
2) OS Version:6.1
3) 4/9/13- ?? -- PDT -- USA
4) 27
5) 1
6) Yes - daily
7) Mostly wi-fi, some LTE
8 ) No other issues lately.
9) toons all set to 24hr jobs.
Ok, so here is some more info to hopefully help EA solve this problem. My second account and my Daughters account on my ipad mini are getting the message "Welcome to Origin, there is a level 8 Springfield already on this device, is this your Springfield?" We have canceled every time, so I am certain our city's are still there. My Daughter has a Google Nexus 7 for which we just downloaded the game since it now has origin support. We logged into her account on her nexus and the other springfield message did not show up but the welcome screen with her user name did. So we tapped the screen and the donut started to spin. We then got the Bart screen to says the server connection could not be made. We tried about ten times and kept getting the Bart screen. We moved my sons to his Nexus and he had no problems.
So in short, it leads me to believe it is an origin connection problem on EA's end, not a game problem.
1) iPhone 4s
2) iOS 6.1.3
3) 4/9/13, EST, USA
4) Level 27
5) Level 1
6) Yes, on an ipad
7) I was using wifi when it reset, but use both in general
8 ) No
9) Collected money from buildings and put my characters to work. I had also just gotten the notification that the new update would be coming shortly and received the new mission (with Lisa I believe).
1- iPad4/iPhone 4s
2- iOS 6.1.2
3- 4/09 7:00pm PST
4- 27
5- 1
6- Tablet and Phone
7- Various tasks and had just placed the waterfall.
Logged in with my iPad and got the message that there was another Springfield (level 3) on my device. Cancelled out of that and got the warning message about starting over, so I shut down the app and tried to log in on my phone. Once the server logged me in on my phone it went straight to the intro movie where Homer blows the whole town to smithereens with no warning or error message whatsoever. My only friend in the game is my girlfriend and she says there are two Springfields (one level 27 and one level 1) listed under her neighbors list. She clicked on my town and sure enough, everything is still there like I left it. I then applied the whacking day update on my iPad, but I am still stuck in my level one town.
1) iPhone 5
2) iOS 6.1.3
3) 9/4/2013 9.00am
4) Level 27
5) Level 2
6) No
7) Wifi
8) No other faults
9) After building the falls the previous night I set tasks for my characters to complete whilst I was sleeping. From memory most of the tasks were of 8 hour duration.
If this bug has affected you, please select yes in the poll option and provide the following information:
1) IPhone 4S
2) iOS 6.1.3
3) near 03/17/13
4) 27, 28... Something like that
5) 9
6) No. Only have 1 device.
7) Wi-fi
8) Have you experienced and of the other noted issues? Lost all special and limited edition content as well as donuts. Try to only log in to see if issue is fixed.
9) It was the day the Burns special content was released. I opened the app, let the phone download a small in-app content update (not to be confused with the larger downloadable app updates found in my iPhone updates folder in the App Store), and got what people refer to now as the Harp of Death. Thinking it was a mere hang-up, I closed the app, restarted phone, reopened the app, and found myself on level 9. Night before, I probably set characters up to do random 8 hour or 12 hour tasks like I normally do each night. I was logged in to Origin before and after the level reset.
1) iPod Touch 4th Gen
2) OS 6.1.3 (10B329)
3) April 8th 2013, 10:00 pm-ish, Pacific time, Canada
4) Was level 27+
5) Now level 1
6) Only ever logged on through iPod
7) Logged on through home WiFi
8) Swanky Fish/Falls never appeared after update
9) After update Homer talked about Sushi and Lisa went to Kwik-e-mart. Most other characters were tasked to 12-24 jobs. Exited game, logged in 22 hours later and received message that device had level 1 STO and if this was my Springfield. Tried to log on through iPad and received message that other device didn't save properly.
I have spent lots of money on doughnuts and had numerous premium items and characters. I tried to look at my account through my sons account and it keeps crashing his device. Each time there is something missing from mine.
1) iPad 2 / iPhone 5
2) iOS 6.1.3
3) 9th April, 10 PM, Germany
4) 27
5) 1
6) Yes
7) Wifi
8) Yes: Harp of death
9) Just collected Money and made people do some activities
1) iPad
2) OS version iOS 6.1.3
3) 9th April (not sure what time), UK
4) game level before 27
5) game level after 14
6) only ever logged in with my iPad
7) I was using my home high speed wifi
9) I had last logged in the previous day (8th April). I thought there was something strange as I had not received any notification that my latest tasks had been completed. Then, when I tried to log in it took multiple attempts (kept getting messages like "cannot connect" and "please try later"). When it finally connected it posted a message that I had never seen before "logging you in as grant2937" and then opened up my town at the level 14 stage! I've not touched it since through fear of EA not being able to restore it if I now change the data.
Replies
2) 6.1.3
3) 9the April (approx) 6pm EST Australia
4) 27
5) 25 (the strange this is that it reverted back to my old game which disappeared late last year. I have progressed greatly in my current game with all premium items etc).
6) No
7) wi-fi
8) Yes - I noticed I didn't have either of them before it crashed.
9) 8 or 12 hour activities
I hope this helps everyone! I have over $9 million and all premium items! I don't want my previous game that crashed last year. I want the one with all my money and premium items.
1) Device - iPad
2) OS version (iOS 6.1.3)
3) time stamp of event (4/8/13, aprox 12:45pm CST)
4) game level before 27
5) game level after 1
6) have you logged in with multiple devices prior to this bug occuring? Yes often between my iPad and iPhone
7) Were you using wi-fi or cellular backhaul? Wi-fi
9) I had placed the waterfalls approx 5-10 hours before, and had just set all characters for 12 hr shifts
2) iOS 6.1.3
3) 9 April, GMT +11, Australia
4) 26
5) 1
6) yes iPhone and iPad
7) Wi-fi & 3G.
After the Halloween event, I lost my Springfield and it was only reset back around December and i had lost anything i purchased during Halloween event.
9) The game wont connect and kept saying 'cant connect to server'. i deleted the app and resinstalled and now it is asking if the level 1 game is mine, and if i say no, it asked for permission to start a brand new game.
1) iphone 4S
2) iOS 6.1.1
3) April 10th, 9:14PM EST, New York
4) 27
5) 2
6) no
7) my town is gone.
9) just playing the game as usual. nothing out of the ordinary. assigning tasks and such
1) iPad 2/iPhone 4
2) iOS 6.1.3
3) 04.09.13 8:00 pm (?)
4) 27
5) 0 - completely reset!
6) Yes
7) Wi-fi 3G
2. iOS 6.1
3. April 9th, 9:30am, PST, Canada
4. 27
5. 4 (but i reset the game unexpectedly and started it from the beginning and have reached level 5)
6. Yes, 4 including the main one, but i hadn't logged on to the other accounts for months.
7. Wi-Fi; the strength is good
8. Some months ago, i had problems logging into any of the accounts i had. The e-mails were all told to be unregistered. Left it alone for about a day and the problem got fixed.
9. Nothing special. Assigned the characters to do their tasks. Saw the characters talking about the upcoming events coming on this Thursday and got Falls that day.
Thanks a lot!
1) iPad 2/iPhone 4
2) iOS 6.1.3
3) 04.09.13 8:00 pm (?)
4) 27
5) 2 -
6) Yes
7) Wi-fi 3G
1) iPhone 4S and iPad 3
2) iOS 6.1.3
3) hasn't worked since at least 4/7, EST, USA
4) 27
5) 2!!
6) yes
7) 3G and 10 Mbps
8. haven't been able to access my town since the Springfield Falls update
9) earning money, buying several Golden tickets
2) OS Version:6.1
3) 4/9/13- ?? -- PDT -- USA
4) 27
5) 1
6) Yes - daily
7) Mostly wi-fi, some LTE
8 ) No other issues lately.
9) toons all set to 24hr jobs.
So in short, it leads me to believe it is an origin connection problem on EA's end, not a game problem.
Hope this helps everyone.
2) iOS 6.1.3
3) 4/9/13, EST, USA
4) Level 27
5) Level 1
6) Yes, on an ipad
7) I was using wifi when it reset, but use both in general
8 ) No
9) Collected money from buildings and put my characters to work. I had also just gotten the notification that the new update would be coming shortly and received the new mission (with Lisa I believe).
2- iOS 6.1.2
3- 4/09 7:00pm PST
4- 27
5- 1
6- Tablet and Phone
7- Various tasks and had just placed the waterfall.
Logged in with my iPad and got the message that there was another Springfield (level 3) on my device. Cancelled out of that and got the warning message about starting over, so I shut down the app and tried to log in on my phone. Once the server logged me in on my phone it went straight to the intro movie where Homer blows the whole town to smithereens with no warning or error message whatsoever. My only friend in the game is my girlfriend and she says there are two Springfields (one level 27 and one level 1) listed under her neighbors list. She clicked on my town and sure enough, everything is still there like I left it. I then applied the whacking day update on my iPad, but I am still stuck in my level one town.
2) iOS 6.1.3
3) 9/4/2013 9.00am
4) Level 27
5) Level 2
6) No
7) Wifi
8) No other faults
9) After building the falls the previous night I set tasks for my characters to complete whilst I was sleeping. From memory most of the tasks were of 8 hour duration.
1) IPhone 4S
2) iOS 6.1.3
3) near 03/17/13
4) 27, 28... Something like that
5) 9
6) No. Only have 1 device.
7) Wi-fi
8) Have you experienced and of the other noted issues? Lost all special and limited edition content as well as donuts. Try to only log in to see if issue is fixed.
9) It was the day the Burns special content was released. I opened the app, let the phone download a small in-app content update (not to be confused with the larger downloadable app updates found in my iPhone updates folder in the App Store), and got what people refer to now as the Harp of Death. Thinking it was a mere hang-up, I closed the app, restarted phone, reopened the app, and found myself on level 9. Night before, I probably set characters up to do random 8 hour or 12 hour tasks like I normally do each night. I was logged in to Origin before and after the level reset.
2) OS 6.1.3 (10B329)
3) April 8th 2013, 10:00 pm-ish, Pacific time, Canada
4) Was level 27+
5) Now level 1
6) Only ever logged on through iPod
7) Logged on through home WiFi
8) Swanky Fish/Falls never appeared after update
9) After update Homer talked about Sushi and Lisa went to Kwik-e-mart. Most other characters were tasked to 12-24 jobs. Exited game, logged in 22 hours later and received message that device had level 1 STO and if this was my Springfield. Tried to log on through iPad and received message that other device didn't save properly.
I have spent lots of money on doughnuts and had numerous premium items and characters. I tried to look at my account through my sons account and it keeps crashing his device. Each time there is something missing from mine.
2) iOS 6.1.3
3) 9th April, 10 PM, Germany
4) 27
5) 1
6) Yes
7) Wifi
8) Yes: Harp of death
9) Just collected Money and made people do some activities
2) iOS 6.1.3
3) 2013 04 09 time: 7pm +-1 sweden
4) 27 max
5) 5
6) yes but over 2v ago
7) 3g
9) gathering money, everyone 24h jobs
Gamename: ArturWH
2) iOS 6.1.3
3) 11h April, 1:35am
4) 26
5) 2-5
6) No
7) wifi
9) did the latest update and lost everything
2) OS version iOS 6.1.3
3) 9th April (not sure what time), UK
4) game level before 27
5) game level after 14
6) only ever logged in with my iPad
7) I was using my home high speed wifi
9) I had last logged in the previous day (8th April). I thought there was something strange as I had not received any notification that my latest tasks had been completed. Then, when I tried to log in it took multiple attempts (kept getting messages like "cannot connect" and "please try later"). When it finally connected it posted a message that I had never seen before "logging you in as grant2937" and then opened up my town at the level 14 stage! I've not touched it since through fear of EA not being able to restore it if I now change the data.
My user ID is grant2937