1) iPhone 4
2) OS version: iOS 6.1.3
3) 04/09/13 19:00 GMT +1 Belgium
4) game level before: 27
5) game level after: 8
6) have you logged in with multiple devices prior to this bug occuring? No
7) Wifi
8) Have you experienced and of the other noted issues? (Swanky Fish/ Falls disappearing)? No
9) Made Carl date Lenny's sister. Put almost all other caracters to work for 12 hours.
I have just tried deleting and reinstalling the app, still get the "There is a level 7 town on your device", despite being level 27. Have also logged in and out of Origin quite a few times since the problem but that didn't help either.
I can certainly empathise with everyone else on this thread and other related threads, losing all progress from day 1 is awful. Keeping my fingers crossed for us all.
1) IPhone 4
2) iOS 6.1.3
3) 09/04/13
4) highest level available
5) 1
6) No
7) Were you using wi-fi or cellular backhaul? Both, 3G
8) No
9) Everyone was on 24h jobs
Cause: It seems that user's who use multiple devices (i.e ipad to iphone) have seen this issue more frequently than those who only use one device.
Mines had it as well!!! I've gone from level 27 back to level 1...the Origin Server planned outage is supposed to be now as well but I can still log in and its still stuffed!
1) iPhone 4
2) 6.1.3
3) 10th April 10am EST, Australia
4) Level 27
5) Level 1
6) Just my iPhone
7)Using 3G...have experienced this back when the game launched then crashed at the start.
9) I had placed the fishy joint the day before and also the falls...then the next day nothing worked
Have tried to open TSTO this morning. It says welcome Zanna58,then the town (only showing a road) briefly flashes on my screen then just closes down completely. Which is different to showing me a Level 16 town which it did yesterday.
Is this progress..........I don't know?
Just updated & can get into the game,still at level 16 not 27!
1) iPad 2
2) 6.1.3
3) 10th April
4) Level 27
5) Level 1
6) only this ipad. Nothing else.
7) wifi only
8. Nope this is the only issue I've ever had.
9) I had placed the falls...then the next day nothing worked
Oh and the whacking day update HAS NOT fixed the issue.
The icon has changed, as has the intro screen, but I'm still presented with "there's another game... Level 1... Blah blah"
1) iPhone 4
2) iOS 6.1.3
3) 09th April, 2013 - UTC+1 - Germany
4) 27
5) 1
6) Never logged in with different devices
7) In the moment of crashing, I've used a 3G connection, but daily used wi-fi and 3G both.
9) Last time I placed the waterfall and sorrounded it with flowes and decoration. I arranged 8h tasks for every character.
1. iPhone 5
2. 6.1.2
3. 10th April 2013 - GMT
4. 27
5. 2
6. I use an iPad 3 too running 6.1.2
7. 3G and wifi
So I asked a friend to look at my town and its all there as from when it crashed so everyone can see that the town is there and that I haven't lost anything. It's really disappointing that EA haven't even responded yet. I smell free donuts!
1) iPhone 4S
2) IOS 6.1.3
3) 11/04/13, 00:00ish, GMT, United Kingdom
4) 27
5) new game, a level 6 was found on the device
6) no
7) Wifi
8) no
9) Quests with Carl/Lenny. Nothing special!
1) iPhone 4s & iPad 3
2) iOS 6.1.3
3) 1800 GMT 10/04/2013
4) 27
5) 1
6) Yes, had no issues what so ever
7) WiFi; no issues before this
9) Had set the characters on 8 hr jobs earlier that day on my iPhone. Got home, and when to log in on iPad, and the error came up.
1) Device type : iPhone4s
2) OS version 6.1.3
3) time stamp of event 04/09/13 at 05:58 PM
4) game level before : 27
5) game level after : 1
6) have you logged in with multiple devices prior to this bug occuring? : Yes, iPhone and iPad
7) Were you using wi-fi or cellular backhaul? : wi-fi 60mb
8) Have you experienced and of the other noted issues? (Swanky Fish/ Falls disappearing)?: don;t know as lost all game
9) Brief summary of what you were doing the last time you were logged in prior to this bug. : Last activity was sending all characters on 8 hour jobs. then opened game approx 9 hours later and it reset to level 1.
I have asked my friend to look at my Springfield on his game and he says it's now showing me with 2 games. One game at level 27 and one game at level 1. When ever I try to open the game it always opens the level 1 game.
1) iPod 4th Generation
2) iOS 4.1.3
3) I found out that my town was reset on the 16th of March.
4) 23 (approximately)
5) 8 but recently it has been asking me to start a new Springfield and I can't access the level 8 town now.
6) No
7) Wi-Fi
9) I can't remember but I think I set the characters to do a 24 hour task.
I was reset to when my progress was at level 8 but recently it says that there is a level 1 on this device but when I say that it is not my town, it asks me to start a new one.
I already have a case open with EA support. My case number is 08225023.
1) IPhone 4S
2) IOS 6.1.3
3) this morning, 7am ish GMT
4) 27ish
5) It's gone right back to the start
6) No
7) Wifi
9) Can't remember exactly, but it was before the update so I was just setting tasks and collecting money.
1) iPad 1
2) iOS 5 (up to date)
3) 10 April 2013
4) just gone up to 28
5) 12
6) yes
7) wifi
8) IT ATE EVERYBODY
9) Usual - set a load of characters up for a 12 hour shift as I'd be able to check in the morning. I'd just started to build the sushi bar thing, and had just bought the waterfall. Up in the morning, and I'm offered an old level 6 game. Knowing how flaky this game can be [back in the early days I used to have two games at once and every time I started the app I would get one at random] I fired up my iPhone to see if that could get a restore and the next thing I know that's picked up an old level 12 game and - even worse - saved it, so that's what I have now.
Do not access your game until this issue is fixed.
I've been playing this game every day since it very first came out, I pretty much had [some of] everything despite not using any in-app purchases: I have no interest in restarting from level 12. If my old game doesn't get restored, I will delete it and never play again.
f this bug has affected you, please select yes in the poll option and provide the following information:
1) iPhone 4 and IPad 4
2) iOS 6.1.3
3) ongoing for 3 days now
4) 27
5) only 1 known device.
6) 3g full strenght, 3 different WiFi networks on different locations 2 with full strenght 1 with 2 bars.
7) Placed the waterfall, after that went to work, 8 hours later started Simpsons when I got the message unable to connect to server. It does show my username with the Origin sign in. Signed out from Origin and started the game anonymous without any problems. Signed back in to the Origin account and got the message "Unable to connect to server, pressed retry, got back to Origin sign in that shows my account name.
It keeps showing the screen Unable to connect to server when you tap to start the game.
I also now have lost my town now completely and I had bought all the extra bits for donuts as well, and I really am not happy!!!!
Uninstalled the game, no effect.
The snake update that got released this morning does not effect the sign in, still having the "Unable to connect to server" initially now it's telling me my town is level 1.
1) Apple iPhone 4S
2) iOS 6.1.3
3) April 11th, 07:00 am, GMT+1, Netherlands
4) 27
5) 20 (from before previous reset to 1 when I started all over)
6) no
7) WiFi
8) No
9)Last time I was logged in I assigned everyone a 24 hour job, that was on Tuesday morning. Thursday morning (today) I log on and my game is reset to my OLD game which got reset last year and then I started all over again until 27 and now I am back in my old game...that doesn't make sense.
Just had a scare. Got disconnected from the server and logged back in to a message that I had a level 7 town on this device and asking if it was mine. I hit no and closed the app. When I opened the app again everything went back to normal. But it was scary
Replies
2) OS version: iOS 6.1.3
3) 04/09/13 19:00 GMT +1 Belgium
4) game level before: 27
5) game level after: 8
6) have you logged in with multiple devices prior to this bug occuring? No
7) Wifi
8) Have you experienced and of the other noted issues? (Swanky Fish/ Falls disappearing)? No
9) Made Carl date Lenny's sister. Put almost all other caracters to work for 12 hours.
I can certainly empathise with everyone else on this thread and other related threads, losing all progress from day 1 is awful. Keeping my fingers crossed for us all.
1) IPhone 4
2) iOS 6.1.3
3) 09/04/13
4) highest level available
5) 1
6) No
7) Were you using wi-fi or cellular backhaul? Both, 3G
8) No
9) Everyone was on 24h jobs
Cause: It seems that user's who use multiple devices (i.e ipad to iphone) have seen this issue more frequently than those who only use one device.
1) iPhone 4
2) 6.1.3
3) 10th April 10am EST, Australia
4) Level 27
5) Level 1
6) Just my iPhone
7)Using 3G...have experienced this back when the game launched then crashed at the start.
9) I had placed the fishy joint the day before and also the falls...then the next day nothing worked
Please help EA!!!
Have tried to open TSTO this morning. It says welcome Zanna58,then the town (only showing a road) briefly flashes on my screen then just closes down completely. Which is different to showing me a Level 16 town which it did yesterday.
Is this progress..........I don't know?
Just updated & can get into the game,still at level 16 not 27!
2) 6.1.3
3) 10th April
4) Level 27
5) Level 1
6) only this ipad. Nothing else.
7) wifi only
8. Nope this is the only issue I've ever had.
9) I had placed the falls...then the next day nothing worked
The icon has changed, as has the intro screen, but I'm still presented with "there's another game... Level 1... Blah blah"
2) iOS 6.1.3
3) 09th April, 2013 - UTC+1 - Germany
4) 27
5) 1
6) Never logged in with different devices
7) In the moment of crashing, I've used a 3G connection, but daily used wi-fi and 3G both.
9) Last time I placed the waterfall and sorrounded it with flowes and decoration. I arranged 8h tasks for every character.
2. 6.1.2
3. 10th April 2013 - GMT
4. 27
5. 2
6. I use an iPad 3 too running 6.1.2
7. 3G and wifi
So I asked a friend to look at my town and its all there as from when it crashed so everyone can see that the town is there and that I haven't lost anything. It's really disappointing that EA haven't even responded yet. I smell free donuts!
2) IOS 6.1.3
3) 11/04/13, 00:00ish, GMT, United Kingdom
4) 27
5) new game, a level 6 was found on the device
6) no
7) Wifi
8) no
9) Quests with Carl/Lenny. Nothing special!
2) IOS 6.1.3
3) 9th April
4) 27
5) 4
6) iPhone and ipad as above
7) built the falls and set 24 hour tasks
2) iOS 6.1.3
3) 1800 GMT 10/04/2013
4) 27
5) 1
6) Yes, had no issues what so ever
7) WiFi; no issues before this
9) Had set the characters on 8 hr jobs earlier that day on my iPhone. Got home, and when to log in on iPad, and the error came up.
2) OS version 6.1.3
3) time stamp of event 04/09/13 at 05:58 PM
4) game level before : 27
5) game level after : 1
6) have you logged in with multiple devices prior to this bug occuring? : Yes, iPhone and iPad
7) Were you using wi-fi or cellular backhaul? : wi-fi 60mb
8) Have you experienced and of the other noted issues? (Swanky Fish/ Falls disappearing)?: don;t know as lost all game
9) Brief summary of what you were doing the last time you were logged in prior to this bug. : Last activity was sending all characters on 8 hour jobs. then opened game approx 9 hours later and it reset to level 1.
I have asked my friend to look at my Springfield on his game and he says it's now showing me with 2 games. One game at level 27 and one game at level 1. When ever I try to open the game it always opens the level 1 game.
2) iOS 4.1.3
3) I found out that my town was reset on the 16th of March.
4) 23 (approximately)
5) 8 but recently it has been asking me to start a new Springfield and I can't access the level 8 town now.
6) No
7) Wi-Fi
9) I can't remember but I think I set the characters to do a 24 hour task.
I was reset to when my progress was at level 8 but recently it says that there is a level 1 on this device but when I say that it is not my town, it asks me to start a new one.
I already have a case open with EA support. My case number is 08225023.
2) IOS 6.1.3
3) this morning, 7am ish GMT
4) 27ish
5) It's gone right back to the start
6) No
7) Wifi
9) Can't remember exactly, but it was before the update so I was just setting tasks and collecting money.
Username: applepiesky
2) iOS 5 (up to date)
3) 10 April 2013
4) just gone up to 28
5) 12
6) yes
7) wifi
8) IT ATE EVERYBODY
9) Usual - set a load of characters up for a 12 hour shift as I'd be able to check in the morning. I'd just started to build the sushi bar thing, and had just bought the waterfall. Up in the morning, and I'm offered an old level 6 game. Knowing how flaky this game can be [back in the early days I used to have two games at once and every time I started the app I would get one at random] I fired up my iPhone to see if that could get a restore and the next thing I know that's picked up an old level 12 game and - even worse - saved it, so that's what I have now.
Do not access your game until this issue is fixed.
I've been playing this game every day since it very first came out, I pretty much had [some of] everything despite not using any in-app purchases: I have no interest in restarting from level 12. If my old game doesn't get restored, I will delete it and never play again.
1) iPhone 4 and IPad 4
2) iOS 6.1.3
3) ongoing for 3 days now
4) 27
5) only 1 known device.
6) 3g full strenght, 3 different WiFi networks on different locations 2 with full strenght 1 with 2 bars.
7) Placed the waterfall, after that went to work, 8 hours later started Simpsons when I got the message unable to connect to server. It does show my username with the Origin sign in. Signed out from Origin and started the game anonymous without any problems. Signed back in to the Origin account and got the message "Unable to connect to server, pressed retry, got back to Origin sign in that shows my account name.
It keeps showing the screen Unable to connect to server when you tap to start the game.
I also now have lost my town now completely and I had bought all the extra bits for donuts as well, and I really am not happy!!!!
Uninstalled the game, no effect.
The snake update that got released this morning does not effect the sign in, still having the "Unable to connect to server" initially now it's telling me my town is level 1.
2) iOS 6.1.3
3) April 11th, 07:00 am, GMT+1, Netherlands
4) 27
5) 20 (from before previous reset to 1 when I started all over)
6) no
7) WiFi
8) No
9)Last time I was logged in I assigned everyone a 24 hour job, that was on Tuesday morning. Thursday morning (today) I log on and my game is reset to my OLD game which got reset last year and then I started all over again until 27 and now I am back in my old game...that doesn't make sense.