Museum missing

Samaranth01

I completed the first round of tasks and got the message for the free land token which was part of the first prize and then the game froze. I had to restart it, but I can't find the museum anywhere. I've checked my full inventory twice and even checked my entire town. The prize track shows that it was completed. Any thoughts, or am I going to have to contact EA. It seems I can't do much more without it.

Ryofu77

Same happen to me. Game froze more than 4 times and when it seems to work, no reward and price track saying completed... (sorry for my bad english)

DeiterSchwartz

Same happened to me. Game has completely frozen.

lightdragon6

the game is completely frozen for me everytime i try and collect the museum. tried to restart it like 5 times and it is still locked

robinik3316

Same here. Please resolve it. We are wasting time for the event

FreeEazyLivin

Yes a big waste of time resolve it please

squat4lif3

I'm in the same boat. Game froze and now I can't get the museum

lightdragon6

i can get in the game. but when i look in the inventory box where the museum is then the game starts to freeze again.

naldo1185562

Same here. No museum in the inventory or town.

jfield201466

Mines frozen too , several times.. waiting for long time as suggested . Stil won’t load. Stupid museum and event.. disappointed I’m missing out too!

juve_25555

Same for me as Soon as i got the museum everything Froze and wont come back on, this thing Will make us miss the whole event its insane

DeiterSchwartz

Any ideas on how to resolve this?

ryan1grif

Mine is like that too. It seems to be a bug with the game mechanics where it looks for land to place the building but when no land is available it crashes the game.

A quick solution would be for a rep to free up land in our towns while they fix the bug.

KrustyBrand

ryan1grif wrote: »

Mine is like that too. It seems to be a bug with the game mechanics where it looks for land to place the building but when no land is available it crashes the game.

A quick solution would be for a rep to free up land in our towns while they fix the bug.

Of course, whether this is the cause of the problem is purely speculative. Just to push back a bit on this idea, I can recall previous instances when I’ve acquired content and was forced to store it for want of available space. But even if it were true, EA is never going to implement your proposed fix.

SamSolo03

Please fix this

KrustyBrand

SamSolo03 wrote: »

Please fix this

Sadly, there is no one here to hear your plea; this is strictly a user’s group. You can submit a support ticket to EA help or wait for a general fix to pushed as a patch.

robinik3316

KrustyBrand wrote: »

SamSolo03 wrote: »

Please fix this

Sadly, there is no one here to hear your plea; this is strictly a user’s group. You can submit a support ticket to EA help or wait for a general fix to pushed as a patch.

Well no one is helping on EA tech support too

ebarber

I contacted support about my missing museum, had a goos discussion going with them about it, then was directed to The Sims forum for help

KrustyBrand

robinik3316 wrote: »

KrustyBrand wrote: »

SamSolo03 wrote: »

Please fix this

Sadly, there is no one here to hear your plea; this is strictly a user’s group. You can submit a support ticket to EA help or wait for a general fix to pushed as a patch.

Well no one is helping on EA tech support too

Have you submitted a ticket yet? And, if so, have you received any sort of response?

I’m not an EA apologist, but for this type of bug, they have a fair track record. I would hope to see an update fixing the problem by the end of the week.

robinik3316

KrustyBrand wrote: »

robinik3316 wrote: »

KrustyBrand wrote: »

SamSolo03 wrote: »

Please fix this

Sadly, there is no one here to hear your plea; this is strictly a user’s group. You can submit a support ticket to EA help or wait for a general fix to pushed as a patch.

Well no one is helping on EA tech support too

Have you submitted a ticket yet? And, if so, have you received any sort of response?

I’m not an EA apologist, but for this type of bug, they have a fair track record. I would hope to see an update fixing the problem by the end of the week.

yes, everything has been done. I wrote EVERYWHERE. Also on Twitter, the tech support says "they are working on it" but after 20 hrs still nothing has been fixed

KrustyBrand

robinik3316 wrote: »

KrustyBrand wrote: »

robinik3316 wrote: »

KrustyBrand wrote: »

SamSolo03 wrote: »

Please fix this

Sadly, there is no one here to hear your plea; this is strictly a user’s group. You can submit a support ticket to EA help or wait for a general fix to pushed as a patch.

Well no one is helping on EA tech support too

Have you submitted a ticket yet? And, if so, have you received any sort of response?

I’m not an EA apologist, but for this type of bug, they have a fair track record. I would hope to see an update fixing the problem by the end of the week.

yes, everything has been done. I wrote EVERYWHERE. Also on Twitter, the tech support says "they are working on it" but after 20 hrs still nothing has been fixed

Well, as I said, EA has a moderately decent track record for bugs of this sort. But to expect is a general patch/update less than 24 hours after the event lunch is probably unreasonable. These guys don’t work around the clock.