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I get the notification that the museum or first prize is unlocked press ok and them collect and the game completly freezes

Replies

  • I just hit this same issue
  • nissa762
    1951 posts Member
    edited March 2018
    Got it as well. Just wait it out. It's a new "feature" where the building searches all of your land for the next free spot to place - takes time.
  • I had open land for it and it still froze
  • fastshadow2
    5466 posts Member
    edited March 2018
    try going to freed up land and taking it out of storage (if storage is where it went to)
    if that doesn’t work, use the free land token and then place it
    just a thought, it is a big building
    i didn’t have that happen but trying to help you
    fast2shadow2 in Crawl to the Finish
  • nissa762
    1951 posts Member
    I had open land for it and it still froze

    The open land has to be right beside where you are for it to not freeze, otherwise it searches your entire town for the next free spot.
  • I can’t move to the open space cuz it’s stuck after I click on ok
  • nissa762 wrote: »
    I had open land for it and it still froze

    The open land has to be right beside where you are for it to not freeze, otherwise it searches your entire town for the next free spot.
    hi nissa! been awhile to say hi to you
    i was able to move the unplanted building around my main town but no land big enough to place it and had to use the token to place it

    fast2shadow2 in Crawl to the Finish
  • nissa762 wrote: »
    I had open land for it and it still froze

    The open land has to be right beside where you are for it to not freeze, otherwise it searches your entire town for the next free spot.

    When I log on, it shows that I have unlocked the museum and got free land. When I hit ok it freezes
  • johncolombo
    11066 posts Senior Moderator
    it does this too if you store a building to make a character free. When you pull the building out it instead of letting you place it where it was, it zooms you really far away then you have to find the spot it used to be which is very hard in my town.
    Volunteer EA Forum Senior Moderator/Hero EA Answers HQ
  • I have same issue... Can't do anything because it's frozen.
  • bluntcard
    3618 posts Member
    Mine did this a few times, too. They'll get it fixed.
    Make Nightmare Pile like Zombie Sandwich. All kids trick or treat at once.
  • I’ve tried everything and my town is still frozen 8 hours later!!!

  • When I log on, it shows that I have unlocked the museum and got free land. When I hit ok it freezes

    This. I‘ve started a second town a week ago and it hasn’t free space enough to put the museum. The game logs in and you see the “Congrats! You’ve got museum blah-blah” and “Ok” button. No other options but to hit “ok”. After that it freezes. No way to add more land or put the museum in storage, because it is not “storagable” until the end of the event, as always, I suppose.
  • i have no open space, does this mean i'm stuck
  • Same here, no open space and no possibility to make space since the game freezes before I'm allowed to play.
  • Has anyone contacted EA regarding this problem? I’ll be able to do so only in the evening.
  • I have twice yesterday and they told me that they are investigating the problem
  • I have twice yesterday and they told me that they are investigating the problem
    they know it’s a big issue then and will release a fix in the next day or two is my guess
    fast2shadow2 in Crawl to the Finish
  • ZennGlenn
    1676 posts Member
    edited March 2018
    :| Ditto... however after playing so many years & being familiar w/ these type of glitches, patience & persistance is key; my solution was quitting & restarting my tablet...
    TsYVx0Y.jpg
    :# 3rd time was the charm :#
  • wadebear
    3325 posts Member
    Yet another reason to have an Event zone and empty it out after the event.
    People! You know we're always going to have new events as long as this game keeps going. You're going to have to have a place to put the stuff you get in the event - especially the event buildings that can't be stored.
    So make an event area. Find a space and empty it out. Drop your event buildings (and other stuff) there.

    You'll always know where the event buildings are and won't have to hunt for them. You won't have to hunt for some random spot to drop the event buildings, thereby wasting your precious playing time.

    Your neighbors will also be better able to navigate your town since the entry point will always be the same for them.
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