Live chat

Samaranth01

Where do you find this? I tried using LPN's link to the EA help page but the only option I get is Email.

daved7637397

This one?
https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

Depending on your location, email may be your only option

johncolombo

I just went there and I could not find it either and I've seen it before. Maybe you have to fill out that final page and they just want your email because it's part of the ID process for the game?
https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out

EDIT: I couldn't find live chat or phone option either.

johncolombo

this is as far as you can get @daved7637397

https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out&platform=iphone&category=technical-support&issue=game-progress-issues&isChannelSelection=true

daved7637397

No help is an improvement over the previous crappy help. At least they're not pretending that they are going to help you anymore, they're basicly saying get lost

Samaranth01

Thanks. I sent them an email. I'm still trying to get the museum and the other fix suggested didn't work.

johncolombo

daved7637397 wrote: »

No help is an improvement over the previous crappy help. At least they're not pretending that they are going to help you anymore, they're basicly saying get lost

Samaranth01

johncolombo wrote: »

daved7637397 wrote: »

No help is an improvement over the previous crappy help. At least they're not pretending that they are going to help you anymore, they're basicly saying get lost

At this point I'm hoping they can just put it in my inventory. Worst case scenario, I have over 4600 donuts stockpiled and plenty of money to farm more.

Willy9292

I miss chat. It used to be my first choice for support and I always had great results. The people I talk to now from EA are a whole different breed. Help seems to mean deflect.

MrPepsiMax1

You can still get chat but for certain things. Mainly to do with account or if you want to report abuse.