**CHARACTER FINDER, IRS, RAILYARD, HEIGHTS, MINIGAMES etc broken.
April 18, 2018 10:13AM
edited May 2018
This thread is for providing information - if you would like to post about any aspect of the glitch there are two main threads, firstly a discussion:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/218572/eta-on-glitch-fix/p1
Secondly, where players post about their experiences, or to ask for further advice:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/112340/recent-issues/p1
HOW TO CONTACT EA
https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out
The main way they provide a fix is to 'rollback' your town using the last save prior to the time you had the glitch. Any progress will be lost, so the quicker you contact EA, the better. Uninstalling and reinstalling will NOT help with this glitch. If possible, call or use live chat rather than e-mail, as these methods are generally quicker. If you call, the Customer Service Rep may be able to do the rollback whilst you are on the phone. Sometimes Reps will offer lame excuses not to help such as the following:
How to ask for a rollback from a specific back-up file
WARNING about accepting a TEMPLATE TOWN
Basic e-mail template
Copy and paste the following, add relevant personal information instead of the brackets, along with any other info that may help your case.
My ID is (.............) and my town is level (.......). I live in (insert country here) and I have a problem with my game. My first experience of this glitch was on (insert time and date). The last time I played and it was working properly was on (insert time and date). It is the glitch where I cannot use the character finder button top left etc. I also have many other issues associated with this glitch as documented on the EA forum. It is well known that uninstalling and reinstalling the game will NOT help with this problem.
My MAYHEM ID is (insert mayhem ID here).
PLEASE rollback my game, I UNDERSTAND THAT SOME PROGRESS WILL BE LOST.
PLEASE rollback my game, I UNDERSTAND THAT SOME PROGRESS WILL BE LOST.
Thank you.
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/218572/eta-on-glitch-fix/p1
Secondly, where players post about their experiences, or to ask for further advice:
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/112340/recent-issues/p1
HOW TO CONTACT EA
https://help.ea.com/en/contact-us/new/?product=the-simpsons-tapped-out
Select your country from the top right drop down list.
Log in to your account.
Select platform.
Select topic.
Select issue.
HOW TO FIND YOUR MAYHEM ID
Log in to your account.
Select platform.
Select topic.
Select issue.
- Post your problem on the forum
- We are no longer doing rollbacks
- A fix will be available soon
- We can provide you with a template town
How to ask for a rollback from a specific back-up file
hobbesisreal wrote: »I did want to share some insight I learned on how to ask for a roll back from a specific backup file . The American team can look at the backups and see some key things....You put those two items together and you can narrow down the most recent valid backup to restore (after you bought that last premium item and before the broken item levels are at 1.)
- They can see the level of the broken parts of the game, i.e. if you are level 20 Friend Points (FP) but the back up they are looking at level 1, then that backup has the The Glitch. But if your FP is level 20, it is a safe backup to use. Same for IRS tapping radius level, etc....
- They can also see premium items you owned during that backup. So if you know you bought a premium item 12 hours and 3 logins before you were hit with the glitch and they see that premium item in your backup file
czipotteszti wrote: »OK, now I am done with EA! Deleting the game, never coming back.
I got a town that is about the 1/20 of my original, Springfield Heights missing, random characters that I have never seen, walking around. I have about 1/20 of the buildings I had, only a fraction of my land. My quests deleted, this event deleted, everything back to square one, and they have the nerves to say it's a level 122 town?
I'm sorry guys, I am extremely furious, not at you, just at the whole situation. I feel tricked and mistreated and cheated and abused.
NEVER ASK FOR A TEMPLATE TOWN, that is all I can say, and now I'm gonna go and cry out my frustration or punch something.
I have put money in this game and this is what I get. It's literally the size of a level 10 town, at best, Heights completely missing, my everything missing, money and donut count on the ground.
Copy and paste the following, add relevant personal information instead of the brackets, along with any other info that may help your case.
My ID is (.............) and my town is level (.......). I live in (insert country here) and I have a problem with my game. My first experience of this glitch was on (insert time and date). The last time I played and it was working properly was on (insert time and date). It is the glitch where I cannot use the character finder button top left etc. I also have many other issues associated with this glitch as documented on the EA forum. It is well known that uninstalling and reinstalling the game will NOT help with this problem.
My MAYHEM ID is (insert mayhem ID here).
PLEASE rollback my game, I UNDERSTAND THAT SOME PROGRESS WILL BE LOST.
PLEASE rollback my game, I UNDERSTAND THAT SOME PROGRESS WILL BE LOST.
Thank you.
Answers HQ Hero HELP THREADS
Post edited by Muhsterino on
5
Howdy, Stranger!
Replies
Thanks to TSTOaddicts for the following video:
Earliest threads on this forum about the glitch
NOVEMBER 16th 2016
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/85465/game-gone-back-in-time#latest
MARCH 9th 2017
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/94270/did-anyone-else-have-these-bugs#latest
MAY 8th 2017
https://forums.ea.com/en/the-simpsons-tapped-out/discussion/97861/bug-quest-progress-screwed-up-reset#latest
20 SEPTEMBER 2017 17 JANUARY 2018 24 JANUARY 2018 Donuts not added correctly after a rollback
Recent poll on addicts found this glitch is now affecting 20-25% of ALL tsto players.
No.
Can one of you sticky this? I think this is pretty important and should be available at the top of the bugs and issues forum - so it doesn’t drop.
Way too many people are having problems. Having it in a place of priority is key.
I have documented exchanges with EA where they refused to conduct a roll back (here)for over 4 weeks after hit with this glitch while still encouraging me to play the game. Once they FINALLY agreed to conduct a roll back after my continual insistence they fix my game since they refused do a roll back. BUT then they refused to restore all the items they encouraged me to earn and BUY with real world money during the time they refused to conduct the roll back while still encouraging me to play....because they said I had too many items now for them to take the time to restore during the time the refused the roll back (here and here).
I then refused them to conduct a roll back if they refused to restore the items (again many purchased with real world money) they encouraged me to acquire while denying me a roll back fix.
So 4 MONTHS later.....all the while having a broken game..... and me (ignoring and calling them out for all of their stalling or diverting tactics) constantly following up with them to either fix my game (which no one at EA apparently knew how to do) or do a roll back WITH restoring items (which EA Refused to do)...... a single EA development rep did actually find what was broken in my game (not the root cause, but what was wrong in the game to make all the items broken) and actually corrected what they found and FIXED MY GAME WITH NO LOSS IN MY PROGRESS (here).
I have then been trying to get the EA development team in contact with that rep so they can show EA where the bugged variables are that breaks the games and how they adjusted them to fix the game without loss of progress. ( Here and Here[/b] ) This has resulted in no progress nor has EA been willing or able to apply the same fix the 10 times my game has been hit with this same glitch after this point, as they are only willing to do a Roll Back (and even then I had several reps say either for me to come to these forums to get my game fixed or that they cannot do a roll back which I flat out called them out on both points as being either dishonest or lazy if they insist either of these are a real solution).
Every one of these steps above I have shared here on the forums in the following thread over the last several months..... Recent issues Thread
's your luck, homes
Pipe and deerstalker and elementary questions leave the detectives clueless after all this time ??
I was wondering the same thing
Theyre is all kinds if speculation about this, but nothing has been proven conclusively so far as I know. The best you can do if affected is to get a rollback as soon as possible so you lose as little progress as possible. Many players have been hit again, some multiple times. Its bordering on ridiculous that EA still hasnt said or done anything about it in going on A YEAR AND A HALF absolutely insane
After all these precautions I was hit again 2-3 weeks later. Then after that hit and roll back, hit again within 24 hours of that roll back.
I haven't played for weeks now as I'm too scared I WILL get it!
I have my own forum and some of my members also have the glitch and even with a roll back suffered the same glitch again. A few have called it a day and many are either not playing like me or spending on anything new.
I am very close to emailing EA a piece of my mind!!! I'm so angered by the total silence from them and the disrespect they have for customers.