EA Forums - Banner

Items present but not displaying

Replies

  • I am on 7.1.1 Nougat
    btw the names for versions of Android are making me hungry
  • I am on 7.1.1 Nougat
    btw the names for versions of Android are making me hungry

    It seems to be oreo (8.0). The developers notes list many changes that should be implemented. I have no access to their coding so it is a quess. (I have this weird hunch that they write in IOS then just do a conversion
  • Same here on a Samsung Tab S3 under Oreo 8.0 Everywhere I go, items keep going invisible totally or in parts...
  • I'm having the same Issue on a brand new Samsung Tab as well - Missing mountains buildings etc. Even the characters as you scroll over them disappear and re-appear. Started with the beginning of the Zoo Event pre- update, and it is def an issue with programming and Samsung devices, as My game graphics are not affected if I play on my Huawei media pad nor my Motorola phone- just runs slower as they are older devices. This is why I've not bothered to contact EA as it is not my personal game issue. It just sucks I've bought an expensive tablet with a bigger 10 inch screen that the current game doesn't work with. I hope with the next game they manage to fix the patch for Samsung devices.

  • Paul, what operating system is your samsung tablet?
  • I am also experiencing these issues on my new Samsung Galaxy Tab S3 w/Android 8 Oreo. Buildings, mountains, etc. are invisible or flash when scrolling. Some of the zoo event animals are not visible on the left side of the load screen (I can see all of the zoo animals on my S6 phone w/Android 7). I get the same results with and without Game Tuner and Game Launcher.
  • All the same for me as well. Samsung S3 with Oreo 8.0. Spoke to EA - they said they never heard of the problem. Ha! Told I would need to do a rollback or give a new game. I also have the character button, etc. glitch. I nixed that idea. My favorite line from their escalated case response - "You'll get most of everything back but there are certain items in the game that are not available anymore and those will be missing since we do not have them to grant." Seriously, do they have a storeroom somewhere with old characters and items in it? Come on - it's just programming!
  • This is a programming issue so a rollbackwill never fix it.

    It is quite possible that old items can not be granted. While I have no idea how they program, one possibility is that the database that stores the item is now non-updatable. Existing links to those items will appear to those who already have the link but new links can not be created.
  • What you guys need is infrastructure.
  • Still no news from EA....nor any updates.... weird..
  • Not weird. Typical EA.
  • This morning's update (20180906) has fixed my graphics issues.

    Nice job EA!

    I'm not able to zoom out very far anymore either.

    On a side note, I think my Springfield Heights is back to being 'hidden' and not adding to my $ bonus anymore. Need to confirm though.
  • And...they reversed the patch.

    My missing graphics issue has returned.

    But, my SH bonus is no longer hidden and my Poochie stuff reappeared.
  • The patch may be the closest we ever get to an EA acknowledging a problem.
  • The patch may be the closest we ever get to an EA acknowledging a problem.

    I'm going to give them credit for even attempting to fix it so quickly. Fairly certain the other issues that the patch caused were unintended consequences.

    I hope they get it sorted out soon. Kinda miss seeing some of my buildings. :smile:

    Honestly, I'd be happy to help them test that patch. Too bad they don't reach out to us on these forums to get our free assistance. I'm sure several of us would jump at the opportunity.
  • The patch may be the closest we ever get to an EA acknowledging a problem.

    I'm going to give them credit for even attempting to fix it so quickly. Fairly certain the other issues that the patch caused were unintended consequences.

    I hope they get it sorted out soon. Kinda miss seeing some of my buildings. :smile:

    Honestly, I'd be happy to help them test that patch. Too bad they don't reach out to us on these forums to get our free assistance. I'm sure several of us would jump at the opportunity.

    I would agree but EA seems to prefer the icon of perfection even when it is obvious the emptor is parading in his shorts
  • So, did anybody's problems get resolve with the recent update? Because mine sure haven't and EA doesn't seem to understand what I am asking about in spite of my telling them to read this thread!
  • Snookster13
    8 posts New member
    edited September 2018
    Latest update has fixed nothing for me.
    Samsung Galaxy Tab S3 w/Android 8 Oreo.
  • I have the same issue with my S3. I spent 3 weeks dealing with tech support in every form, email, chat and phone. We performed 3 roll backs all to end with the same results. Missing mountains, missing money pile and invisible buildings. Let me tell you they have no clue what each other is doing. I went out and bought another tablet that has no problem but it's not running 8.0 and I think that has something to do with it.
  • I have the same issue with my S3. I spent 3 weeks dealing with tech support in every form, email, chat and phone. We performed 3 roll backs all to end with the same results. Missing mountains, missing money pile and invisible buildings. Let me tell you they have no clue what each other is doing. I went out and bought another tablet that has no problem but it's not running 8.0 and I think that has something to do with it.

    Yes, i have stated in this thread it is the way EA is programming but ignoring oreo requirements. Roll acks will not help.
    EA developers are aware of the problem because they applied a patch which fixed it but broke too many other features.
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!