First I want to Say Thank you for helping us! Its a real downer when we cant play the game, Anyhow, I have tried since yesterday to log back in and at the main screen I see my level 41 and when I tap to continue the Game starts with the Movie scene starts, where Homer blows up the Town. I shut it down because I do not want to start at level 1 again. and it just keeps wanting to start at that level. I just deleted the game and reinstalled it, as previous posts suggested, just in case there is a bug somewhere and it worked, I lost a Day of Activity and I do play ALOT, but now it works great just go a lot of catching up to do for the loss of day.. THANK YOU.
Like a few others I am having issues logging in and playing since 14.06.14.
The game will let me play anonymously but won't let me log in and play my Springfield, instead just kicks me out to the home screen on my iPad & iPhone.
I have reinstalled and asked for help from EA online customer helpline, but so far nothing.
Not only do I play a lot and have been loving the game, but have spent money on donuts as well, and now feel like I'm being ripped off if I can't play after all I have paid to play!
This is very frustrating and not the level of support I would expect.
I've been kicked out for almost a week now. Same as most everyone. Kicks me out anytime I log in and try to access my account. I can start a new game, but considering I've been playing over 1.5 years and have spent some serious money on donuts, that is out of the question. I've tried re-installing, shutting down, other devices. Nothing. I have no idea what to do. Sure wish EA cared...Well, more free time to play Clash of Clans
please help me...baught the canon while playing on my ipad...few minutes later logged in on my iphone and it was gone, my 20donuts also...pls bring back the canon or my 20 donuts...would be great...thanks for helping me
On the daily tasks on the no 1 tasks i competed all 4 and I had 1 hour and 10 minutes before it reset. But when I got back a few hours later i found my spring fields had gone and started from some anonminous name was not my spring field. I was unable to get back or unable to log back in as when I closed it then gave me no option to log back in. I had to tap on the friends tab then total on the add friends thank goodness was able to log back in. However when I got back my spring field i discovered that the tasks was not completed and also loads of friends had visited that I had already collected from earlier had look like i had not played it full day so I lost progress and some $ also lost out of the emblems instead of 12000 gone back to 1100 after I competed it again I did get to 1200 something which I think should of had by now 1400 emblems. So how come my game had lost some data and why was it not saved for the last several hours?
I'm still unable to enter the game. EA hasn't responded to my email I've sent last friday.
My problem is the following:
I play on 2 (and I've installed the game on a third device) devices. 1 iPad Air, 1 iPad 2 and the third one is a Android HTC. On my iPad Air I've played until I was friend level 2. I recieved the Olmec Head and I've place it in my city. After that I switched every now and then to my iPad 2 and started recieving Friend Points until I became level 2 again?!? Now on every device I own I start with the notice: You've completed Friendship Level 2 and won a price: Olmec Head. I can click OK as much as I want, it won't go away and I haven't been able to play the game for 4 days now.
Hi Ive been playing this game for longer than i can remember ! i've logged on this morning and Boooom ! the atomic bomb goes off as if Ive never played, Whats happened. Help would be so much appreciated.
Thnx
Hi Ive been playing this game for longer than i can remember ! i've logged on this morning and Boooom ! the atomic bomb goes off as if Ive never played, Whats happened. Help would be so much appreciated.
Thnx
you have to log back into your account to get your Springfield back
I'm still unable to enter the game. EA hasn't responded to my email I've sent last friday.
My problem is the following:
I play on 2 (and I've installed the game on a third device) devices. 1 iPad Air, 1 iPad 2 and the third one is a Android HTC. On my iPad Air I've played until I was friend level 2. I recieved the Olmec Head and I've place it in my city. After that I switched every now and then to my iPad 2 and started recieving Friend Points until I became level 2 again?!? Now on every device I own I start with the notice: You've completed Friendship Level 2 and won a price: Olmec Head. I can click OK as much as I want, it won't go away and I haven't been able to play the game for 4 days now.
Does anybody have a clue what to do?
Just curious - do you log out on each device when youre finished playing?
Sometimes I get an error saying that I need to log out on another device before I can log in on the one Im using... only problem is I only even play on my tablet.
Maybe being logged in on 3 different devices is giving you that error?
This morning I purchased an All-Seeing Eye for 100 donuts and placed it in my town. The donuts were decreased by 100 but the building has disappeared, and is not in my inventory.
Please help!
Hello. My Smithers got stuck in the nuclear plant and I can't get him out. When I look for him from the town hall building, it says "ERROR" I didn't mind until today but I need him to complete a stonecutter mission. How can I fix this? Thanks in advance. Cheers!
My trees got stuck in Krustyland. These trees were purchased and belong in Springfield. Many items that were in my Springfield inventory I cannot see (flora). I cannot add or withdraw items from my inventory, I keep getting a message "sorry hoarder, you cannot store that." I have an appeal in, but have a "there is no estimated eta for your ticket" reply to the advancement of my ticket more than a week later. With no reply and more than a week progressing, plus the CONSTANT crashing every time I visit my neighbors I'm very very frustrated!
On top of not being able to get in because of the 'cannot conect to server' thing. I get updates that people visited my town.... Come on EA solve this so I can get back to ruining my life...
Hello. My Smithers got stuck in the nuclear plant and I can't get him out. When I look for him from the town hall building, it says "ERROR" I didn't mind until today but I need him to complete a stonecutter mission. How can I fix this? Thanks in advance. Cheers!
Berna
Put the plant into storage and then take it out again - this should free him up
i am currently having an issue with Smithers. i am on the Stone Cutter quest where i have to have Smithers "Whip It" and when i go to the capital to pull up Smithers all it says is ERROR. everyone else is waiting for a job. i haven't noticed Smithers in my town for a while.
User name = nathane81
device = Droid4 and Samsung Galaxy Tab 2
Any fix on the crashes after access to Origin?. I can sign into Origin, but then then tap to continue causes crash. Can start and play an anonymous game with no problems.
i am currently having an issue with Smithers. i am on the Stone Cutter quest where i have to have Smithers "Whip It" and when i go to the capital to pull up Smithers all it says is ERROR. everyone else is waiting for a job. i haven't noticed Smithers in my town for a while.
User name = nathane81
device = Droid4 and Samsung Galaxy Tab 2
Try putting both the Plant and Burns Manor into storage and see if that helps...
Replies
The game will let me play anonymously but won't let me log in and play my Springfield, instead just kicks me out to the home screen on my iPad & iPhone.
I have reinstalled and asked for help from EA online customer helpline, but so far nothing.
Not only do I play a lot and have been loving the game, but have spent money on donuts as well, and now feel like I'm being ripped off if I can't play after all I have paid to play!
This is very frustrating and not the level of support I would expect.
My problem is the following:
I play on 2 (and I've installed the game on a third device) devices. 1 iPad Air, 1 iPad 2 and the third one is a Android HTC. On my iPad Air I've played until I was friend level 2. I recieved the Olmec Head and I've place it in my city. After that I switched every now and then to my iPad 2 and started recieving Friend Points until I became level 2 again?!? Now on every device I own I start with the notice: You've completed Friendship Level 2 and won a price: Olmec Head. I can click OK as much as I want, it won't go away and I haven't been able to play the game for 4 days now.
Does anybody have a clue what to do?
Thnx
Just curious - do you log out on each device when youre finished playing?
Sometimes I get an error saying that I need to log out on another device before I can log in on the one Im using... only problem is I only even play on my tablet.
Maybe being logged in on 3 different devices is giving you that error?
Just a thought.
Please help!
The error started while using only 2 devices, and I added the 3rd after the error to check if that one also gave the same error.
Berna
-Geo
Put the plant into storage and then take it out again - this should free him up
User name = nathane81
device = Droid4 and Samsung Galaxy Tab 2
Try putting both the Plant and Burns Manor into storage and see if that helps...