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The Simpsons: Tapped Out Bugs and Issues Thread

Replies

  • thinksue
    3 posts
    edited June 2014
    Aaagh. I have 1.3gb spare on my ipad, and was happily tapping away until a few hours ago. Now all I get is a device full message when I try to launch tsto.
    Any advice?
  • kgraversen83
    1 posts
    edited June 2014
    I have a problem accessing Number 1's daily tasks. For the past 5 days, I get the same message that all tasks have been completed and a timer at the bottom tells me when it will reset. Problem is I can no longer get any emblems other than the handful I get visiting friend's worlds. At this pace there is no way I will come close to collecting all the rewards. I have contacted ae help and I have a ticket open but every day I don't get a response is 1000 less emblems I can collect. Anybody else having this problem or have a solution? I followed all of EA's troubleshooting with reinstalling my game and no luck. Also no luck synchronizing my account.
  • Allan2528
    1 posts
    edited June 2014
    My stone cutters rewards are stuck on Mr. Burns and the money pool, currently I have over 19K emblems and am unable to unlock next prize, the window says I can get the pool now for -225 donuts. I've bought a dozen additional donuts just to try and kick start the rewards, but that didn't work.

    Any way to work this out?
  • mariarita2770
    5 posts
    edited June 2014
    Hello guys and gals,

    I've been playing this game for a while now and I really enjoy it. But lately it's been a nightmare to enter the game. It have been crashing every time I try to play it, and sometimes it eventually starts. But then, when I exit the game or lock the screen, when I come back it won't resart.
    I've been a few days in the hospital and when I came back (Monday) I was able to play it once. It enters the loading sceen and it closes, ask me to tap to continue and then closes or freezes, making me reset my tablet. A few hour ago I've noticed right before it closes it plays a little melodie, like an harp.

    I play on a samsung galaxy tab 3, with 4.1.2 android version,

    I hope you guys can help me, because I really enjoy playing it, and would be a shame to stop playing it.


    Thanks, hope to hear about it soon
  • guysmiley123
    4 posts
    edited June 2014
    The task menu for Fit Milhouse and Bernice Hibbert do not select the most recent timed task, if I choose a 60min tasks for characters when I get to bernice or Fm, they have different timed tasks on the list instead of the 60min task at the top.
  • guysmiley123
    4 posts
    edited June 2014
    nathane81 wrote:
    i am currently having an issue with Smithers. i am on the Stone Cutter quest where i have to have Smithers "Whip It" and when i go to the capital to pull up Smithers all it says is ERROR. everyone else is waiting for a job. i haven't noticed Smithers in my town for a while.

    User name = nathane81
    device = Droid4 and Samsung Galaxy Tab 2

    I would try puttimg the library, which includes Smithers, into storage and re-place the library.

    Good luck
  • guysmiley123
    4 posts
    edited June 2014
    bernaive wrote:
    Hello. My Smithers got stuck in the nuclear plant and I can't get him out. When I look for him from the town hall building, it says "ERROR" :( I didn't mind until today but I need him to complete a stonecutter mission. How can I fix this? Thanks in advance. Cheers!

    Berna

    try putting the library into storage and re-placing it back on your map, this should free up Smithers.
  • Qu1nt_UK
    2 posts
    edited June 2014
    I can't get the game to load. Nearly 24 hours now and all I can launch is the anonymous game at the start. Gutted as I won't get enough emblems now :(
  • sherenethy
    2 posts
    edited June 2014
    Hi Gypsy. The game still crashes ever time I try to start it and access my Origin-associated game. It lets me sign into Origin, but then then I tap to continue it crashes. However if I sign out of Origin, I can start and play an anonymous game with no problems. Any idea how to fix that? I've completely closed the app (per the instructions EA posted recently) and restarted it several time.

    Thanks!



    I HAVE THE SAME ISSUE!!
    WHY ISN'T FIXED YET????
  • angel281984
    2 posts
    edited June 2014
    Hi,

    When setting Smithers on the 60mins task 'Exercise for Mr Burns', it sometimes takes 2 hours to complete. Just thought I'd mention.

    Thanks
  • R_Dizzle33
    2 posts
    edited June 2014
    Anyone else having problems with getting their stonecutters costumes for willie and skinner? I'm well past the amount of coins needed, and the stonecutter challenge is available for them, but it won't give me the costumes to do them. I've tried re-installing the game, storing and replacing the stonecutter building but nothing seems to work. Any ideas on how to fix this problem?
  • dhamon66
    2 posts
    edited June 2014
    I earned the Wiggum and Disco Stu Stonecutter characters while visiting neighbors. Came back to my Springfield and though the rewards list say I have them, they're not showing up. I've stored the police station and Stu's business and closed the game. Restarted the game, placed both buildings again, but no change.

    Any ideas? Thanks in advance for any help.
  • dhamon66
    2 posts
    edited June 2014
    dhamon66 wrote:
    I earned the Wiggum and Disco Stu Stonecutter characters while visiting neighbors. Came back to my Springfield and though the rewards list say I have them, they're not showing up. I've stored the police station and Stu's business and closed the game. Restarted the game, placed both buildings again, but no change.

    Any ideas? Thanks in advance for any help.
    And they were in my inventory. Thanks for viewing my stupidity. :)
  • edited June 2014
    When I open the game a window comes up saying the game can't connect to the server. When I hit retry it brings me to the start screen and when I tap to start it trys to start a blank game. Again I will quit and try to start the game and It says it cant save game and when I hit play it again trys to start a new game. There isn't any way for me to play the game as is. My town is still there as I have confirmed through one of my friends that he can still see my town as it should be. I just cant log into it.
  • HMGaga
    171 posts Member
    edited June 2014
    Dear EA

    I am using my iphone and two kindle tablets to play TSTO. Iphone is fine, but playing with my kindles are absolutely disastrous.

    I have two kindle fire, the first gen fire HD and the latest HDX. They were working brilliant at first but then problems keep popping out: lagging, kicking me out, cannot load the game. It was better after the bug fixing update (lagging problem) and working very good with the stonecutter update, but all the problems came back with the lvl 42 update. Now I cannot access this game with both of my kindle tablet and forcing me to go back to my iphone.

    I hope you can fix the problem with kindle and I can play TSTO with big screen again.

    Cheers

    HMGaga

    p.s. love you EA
  • kylin695
    2 posts
    edited June 2014
    :cry: i am having issues logging in i have the most up to date version and i played it after work ast night (11:45 pm yesterday june 19th 2014) and all was fine i tried to connect this morning arount 7 am and could not get in i got the tapped out /ea donut screen then it went black and would not go farther, i have had issues with the game before but not like this please fix the issue so i can play again i do not want to miss out on anything :cry:
  • bernaive
    4 posts
    edited June 2014
    wdhiii wrote:
    bernaive wrote:
    Hello. My Smithers got stuck in the nuclear plant and I can't get him out. When I look for him from the town hall building, it says "ERROR" :( I didn't mind until today but I need him to complete a stonecutter mission. How can I fix this? Thanks in advance. Cheers!

    Berna

    Put the plant into storage and then take it out again - this should free him up

    Yaaay he's back! Thank you for the tip! Cheers!

    Friend me everybody
    bernaive
  • wdhiii
    94 posts Member
    edited June 2014
    bernaive wrote:
    wdhiii wrote:
    bernaive wrote:
    Hello. My Smithers got stuck in the nuclear plant and I can't get him out. When I look for him from the town hall building, it says "ERROR" :( I didn't mind until today but I need him to complete a stonecutter mission. How can I fix this? Thanks in advance. Cheers!

    Berna

    Put the plant into storage and then take it out again - this should free him up

    Yaaay he's back! Thank you for the tip! Cheers!

    Friend me everybody
    bernaive

    Glad it worked! Cheers! :D
  • dancerumd
    6 posts
    edited June 2014
    Any suggestions for getting Fat Tony back? He has disappeared since my game is all glitchy, but since he doesn't come with a specific building, I don't know how to get him back. Thanks!
  • wdhiii
    94 posts Member
    edited June 2014
    dancerumd wrote:
    Any suggestions for getting Fat Tony back? He has disappeared since my game is all glitchy, but since he doesn't come with a specific building, I don't know how to get him back. Thanks!

    For characters without a building you (usually) have to contact EA support

    you can try looking for a solution here

    http://help.ea.com/en/the-simpsons/the-simpsons-tapped-out/

    but in the end I think youre going to have to contact them

    Good luck with that ;-)
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