Guys those of you with issues with login use the complaints issue and make a complaint and make sure you ask them to contact you via email. I had an issue from 30 May where I could not log in via my origin account and I sent 2/3 emails with complains (via http://help.ea.com/uk/contact-us/?product=the-simpsons-tapped-out and doing everything on there when prompted) and one of the ea members contacted me and he sorted my game play out within one day day of him contacting me (me and that ea member contacted each other about 4 or 5 times in one day via email) and he managed to log in my springfield via my origin account and managed to reproduce my issue and got it fixed for me and Ive been able to play since he fixed it (plus I was given 96 donuts as compensation, believe me I didnt have that many donuts)
I dont think ea looks in here. I know when I was complaining to ea about my game I told them to look in this thread.
ive got an issue that came up today and sorry if its been covered i tryed to find in here first but couldnt see anything,
so i open game and instead of being signed in like usual and can just tap screen to enter, its got the origin logo not my account ( usually you would tap the origin button at bottom left and put in deatails and good to go ) when i tap origin to put in details instant crash " tapped out has stoped working" anyone had this and knows the fix or link me where if its been covered b4
thanks
recently i made it to the end of the friends points which at the time was level 8/cool lisa. i got cool lisa and went through the quests. at some point they added level 9 and when i went to see the prize for finishing level 9 it was set back to saying cool lisa (plus a new one). but it claimed i hadn't gotten cool lisa. i have her and am able to use her, however it still says my next prize is her.
i looked for this issue but didn't find it, but i apologize if this has been addressed.
My sister's game has a bug with the Easter eggs (Jebadiah statue and the Homer singing at the Stonecutter's table) that give 10 donuts. I've tried for ages to get the Jebediah statue and just thought maybe it was disabled, but now we can't get the donuts with Homer at the table either. I have had no problems getting the donuts in my game.
user name: jangey
game ID: 11555080231614495902894851159516762624
Has ea's server screwed up or origin? From 4pm today I've been able to login to origin but the game crashes to the phone menu before the gameplay starts. Sending a support request got a response but trying to respond back using the resume button makes the support website go to the submit a new support request page.
I'm unable to get past the click here to continue screen. Playing on 1st gen Kindle Fire. Started yesterday afternoon. When I tap on the "Tap here to continue" screen, donut spins a few times and then kicks me out. I'm guessing this is a known issue.
Bernice Hibbert is stuck in Squidport! At some point, she went out there to shop for a power suit at Banana Dictatorship and hasn't left Squidport since, not even when she falls off the wagon. And if I make her argue with her husband, she stands on the boardwalk and appears as though she's talking to herself while Dr. Hibbert is somewhere in Springfield doing the same.
And on top of them arguing while they're several blocks apart, the task restarted itself this morning. I sent all of my Springfield residents out on 8 hour jobs when I went to bed. When I woke up this morning, everyone was finished except when I got to the Hibberts, they had the full 8 hours (minus a few minutes) left of arguing to do.
Is Bernice stuck because I put the Banana Dictatorship on the boardwalk? Is she just afraid to stray too far from her favorite store?
(I'm going to try and store Vulgari to reset Bernice and see if that helps.)
I'm having an issue with the friend points prizes. I won cool Lisa last week, and when I downloaded the update for level 42, it reset my friend points back a level so that Lisa is my next prize. I contacted EA via the chat method, and the person I chatted with said it's a bug in the game and to post the issue here. I'm sure that I cannot win cool Lisa twice, so I really hope this can be resolved soon.
I have the stone of triumph however it's wont mark it as complete in the emblem prizes. Everytime I log in it tell me I got the item. I currently have 24804 emblems but can not continue to get the next item. Please help so I can get all the emblem prizes. Thank you.
I have the stone of triumph however it's wont mark it as complete in the emblem prizes. Everytime I log in it tell me I got the item. I currently have 24804 emblems but can not continue to get the next item. Please help so I can get all the emblem prizes. Thank you.
I have the exact same issue with my game. EA please help. This is really frustrating.
I have the stone of triumph however it's wont mark it as complete in the emblem prizes. Everytime I log in it tell me I got the item. I currently have 24804 emblems but can not continue to get the next item. Please help so I can get all the emblem prizes. Thank you.
I have the exact same issue with my game. EA please help. This is really frustrating.
I'm having an issue with the stonecutters update. I recently got 18,000 emblems to unlock the stonecutter costumes for wiggum and disco stu while visiting my friends springfields. When I got back to my game, they have not unlocked even though on the prizes page, they say they are.
Last night I completed number 1's final task which took my emblem total past the 6500 point, I placed the chest and set new tasks for all charcters and quit the game in the usual way. Then logged back in after an hour to find number 1's final task waiting to complete again. Clicked on it and collected emblems again and again was told to place chest, but this time I was taken to the store to buy the chest, the free one had vanished and was not in inventory either.
My game has reset itself a few times in the last couple of days too, I purchased a couple of land expansions after visiting all of my neighbours and when I logged out and then back in a couple of hours later they had disappeared and all of my neighbours' Springfields were showing 3 actions waiting to be completed again.
This morning, I placed Willie's shack and used 12 doughnuts to rush it (I had 19 in total) and sent him on his first task of waxing the floors, set tasks for all other characters and logged out in usual way. Logged back in again an hour later to find Willie and his shack gone and other characters waiting for something to do. The money I spent on Willie's shack is back but the doughnuts I used to rush the build are gone.
This seems to be an ongoing issue now, normally its just a minor irritation if irs just a case of resetting tasks again, but when doughnuts I've paid for are disappearing its a whole other problem.
I have a level 42 Springfield wherein I've been trying to unlock all the stonecutters premium prizes. Three days ago, it started crashing repeatedly, and two days ago it entirely stopped connecting to the server properly. I've tried logging out and back in to Origin, closing the app, uninstalling the app, shutting down my iPad, and resetting my wifi connection. Nothing seems to work. When I start the app, it first appears to recognize my account, and correctly identifies my log in name and level (42), then when I tap to continue, it restarts at level 1 with the video of Homer destroying Springfield. Then shortly after going to the beginning level 1 opening screen, it loses the server connection and goes to the Bart pulling the plug screen stating that it lost the connection to the server. I have no issues with my wifi, nor with logging in or out, only once I attempt to continue into the game. The only error I get is, "Cannot Connect to Server. Sorry about that. Maybe if you hit retry." Then when I hit Retry, it starts the process over.
I figure I've missed out on several thousand emblems over the past three days since I was getting 1,000 per day in just the dailies, plus my 20 friends whose emblems I collected, their spying on me, the riddles, etc. Any idea if EA is going to work on fixing this? Also, has anyone heard if they'll extend the Stonecutters event to accommodate all those who got bugged/glitched out like this? It looks like a lot of us are posting, and who knows how many thousands of others are experiencing the same issues without posting. Please help!
Stonecutter bug with number 85 and 600 (willie and skinner)
I am almost done with all the Emblem Prizes, yet number 85 & 600 are not showing which means I can not finish quest Game of Stone Pt. 7. it seems like many players are suffering the same bug is there a way it can be fixed soon pls? I sent in a mail but no ack nor reply has been sent to far.
It is my understanding we are to escalate to the development team as customer support over live chat can't be much help. hope this is the right thread, there are so many it is not easy to find the right one.
I have been playing this game for well over a year and lately the game will re-download all content, which takes forever, and then I can play it for a few days and then it does it again, I have to log in and re-download. I stopped playing this game for months because I had to re-download it every time I played. What is the deal with this? Is this being fixed? Cause if not someone should be working on that. Its very annoying and I like the game but I don't like it enough to keep having to go through that process.. :x
My game will not save my progress when I close my ipad, or close the app to do something else. I go back to the game and it reverts itself to what I had done as of 9:00 this morning. I restarted my ipad, and it seemed to have worked, but in left the game and went back to it later and it reset everything back to the way it had been this morning.
Last night I completed number 1's final task which took my emblem total past the 6500 point, I placed the chest and set new tasks for all charcters and quit the game in the usual way. Then logged back in after an hour to find number 1's final task waiting to complete again. Clicked on it and collected emblems again and again was told to place chest, but this time I was taken to the store to buy the chest, the free one had vanished and was not in inventory either.
My game has reset itself a few times in the last couple of days too, I purchased a couple of land expansions after visiting all of my neighbours and when I logged out and then back in a couple of hours later they had disappeared and all of my neighbours' Springfields were showing 3 actions waiting to be completed again.
This morning, I placed Willie's shack and used 12 doughnuts to rush it (I had 19 in total) and sent him on his first task of waxing the floors, set tasks for all other characters and logged out in usual way. Logged back in again an hour later to find Willie and his shack gone and other characters waiting for something to do. The money I spent on Willie's shack is back but the doughnuts I used to rush the build are gone.
This seems to be an ongoing issue now, normally its just a minor irritation if irs just a case of resetting tasks again, but when doughnuts I've paid for are disappearing its a whole other problem.
Please sort this asap
Thanks
More developments! Earlier today I reached friendship level 2 and placed the Singing Sirloin, purchased a new land exp and a second pink house. Have just logged in and I got a message congratulating me on completing level 2 and telling me that I would find Snowball II in my inventory, which i did. My SS had vanished and so had my land exp and second pink house. I checked my friendship level and it is now saying I am on level 4!!
Come on, sort it out, please. Its just ridiculous.
Replies
I dont think ea looks in here. I know when I was complaining to ea about my game I told them to look in this thread.
so i open game and instead of being signed in like usual and can just tap screen to enter, its got the origin logo not my account ( usually you would tap the origin button at bottom left and put in deatails and good to go ) when i tap origin to put in details instant crash " tapped out has stoped working" anyone had this and knows the fix or link me where if its been covered b4
thanks
i looked for this issue but didn't find it, but i apologize if this has been addressed.
My sister's game has a bug with the Easter eggs (Jebadiah statue and the Homer singing at the Stonecutter's table) that give 10 donuts. I've tried for ages to get the Jebediah statue and just thought maybe it was disabled, but now we can't get the donuts with Homer at the table either. I have had no problems getting the donuts in my game.
user name: jangey
game ID: 11555080231614495902894851159516762624
Could you please look at the game for us.
Thanks
And on top of them arguing while they're several blocks apart, the task restarted itself this morning. I sent all of my Springfield residents out on 8 hour jobs when I went to bed. When I woke up this morning, everyone was finished except when I got to the Hibberts, they had the full 8 hours (minus a few minutes) left of arguing to do.
Is Bernice stuck because I put the Banana Dictatorship on the boardwalk? Is she just afraid to stray too far from her favorite store?
(I'm going to try and store Vulgari to reset Bernice and see if that helps.)
I have the exact same issue with my game. EA please help. This is really frustrating.
Me too! Please fix the issue! Thanks.
I'm having an issue with the stonecutters update. I recently got 18,000 emblems to unlock the stonecutter costumes for wiggum and disco stu while visiting my friends springfields. When I got back to my game, they have not unlocked even though on the prizes page, they say they are.
Can anyone help?
My game has reset itself a few times in the last couple of days too, I purchased a couple of land expansions after visiting all of my neighbours and when I logged out and then back in a couple of hours later they had disappeared and all of my neighbours' Springfields were showing 3 actions waiting to be completed again.
This morning, I placed Willie's shack and used 12 doughnuts to rush it (I had 19 in total) and sent him on his first task of waxing the floors, set tasks for all other characters and logged out in usual way. Logged back in again an hour later to find Willie and his shack gone and other characters waiting for something to do. The money I spent on Willie's shack is back but the doughnuts I used to rush the build are gone.
This seems to be an ongoing issue now, normally its just a minor irritation if irs just a case of resetting tasks again, but when doughnuts I've paid for are disappearing its a whole other problem.
Please sort this asap
Thanks
I figure I've missed out on several thousand emblems over the past three days since I was getting 1,000 per day in just the dailies, plus my 20 friends whose emblems I collected, their spying on me, the riddles, etc. Any idea if EA is going to work on fixing this? Also, has anyone heard if they'll extend the Stonecutters event to accommodate all those who got bugged/glitched out like this? It looks like a lot of us are posting, and who knows how many thousands of others are experiencing the same issues without posting. Please help!
I am almost done with all the Emblem Prizes, yet number 85 & 600 are not showing which means I can not finish quest Game of Stone Pt. 7. it seems like many players are suffering the same bug is there a way it can be fixed soon pls? I sent in a mail but no ack nor reply has been sent to far.
It is my understanding we are to escalate to the development team as customer support over live chat can't be much help. hope this is the right thread, there are so many it is not easy to find the right one.
My game will not save my progress when I close my ipad, or close the app to do something else. I go back to the game and it reverts itself to what I had done as of 9:00 this morning. I restarted my ipad, and it seemed to have worked, but in left the game and went back to it later and it reset everything back to the way it had been this morning.
Thanks for any and all help.
More developments! Earlier today I reached friendship level 2 and placed the Singing Sirloin, purchased a new land exp and a second pink house. Have just logged in and I got a message congratulating me on completing level 2 and telling me that I would find Snowball II in my inventory, which i did. My SS had vanished and so had my land exp and second pink house. I checked my friendship level and it is now saying I am on level 4!!
Come on, sort it out, please. Its just ridiculous.