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The Simpsons: Tapped Out Bugs and Issues Thread

Replies

  • amyk77
    3 posts
    edited June 2016
    I have the Cyborg Snake character but he does not show up as an option to fight battles. Also I am not able to fight my friends in their Springfields. I have tried all of the troubleshooting steps and nothing resolves the issue. I have been on the phone and EA chat for 2 hours and no one can help me.
  • netae5
    11 posts Member
    edited June 2016
    netae5 wrote:
    The game just downloaded an update and now it crashes everytime on loading screen (after the screen that shows my username). I cant access my town at all. I have already cleared cache and stopped the app ... it didnt help.

    The rewards of chapter 1 get locked in a few hours. I just wanted to finish some stuff :evil:
    Please fix the damn crashes. I cant access my town. I will miss event rewards :(
  • gunblade30259
    1 posts Member
    edited June 2016
    Why am I getting a 1000+mb update almost everyday? twice today!
    it eats up a lot of time.

    https://www.dropbox.com/s/fnvwjtmiibgv9za/Screenshot_20160626-181716.png?dl=0[/img]
  • ranmahenta588
    5 posts Member
    edited June 2016
    This game crashes like crazy.

    I play in 3 different devices (android).

    The first is (was) a phone Motorola XT890. since the Wild West event the game stopped working.
    I open the app, it goes to the title screen for a few seconds and then closes itself. I did everything from deleting cache and stuff to even hard reset my phone and ONLY install the game SAME PROBLEM.
    My guess is that my phone is no longer compatible even if the Play Store says otherwise.

    My Second is an old Acer iconia tab b1 in this the game runs very slow but playable, however every few days without reason the game refuses to run (same as my phone). I have to completely reinstall the game for it to work again.

    And finally in Andy (PC Android emulator) the game runs very well but after a few minutes it closes itself. In this I don't have to reinstall just open the game again, and again, and again...
  • xavier_moo70
    1 posts
    edited June 2016
    Hello EA,

    I can't find the Gil deal anymore.
    it showed up at first after the update, but i declined the deal so i could take it later, but now its nowhere to be found.. can you help me please.

    i also read that other people are having the same problem.

    thx
  • amyk77
    3 posts
    edited June 2016
    I am very upset that my issue has not been resolved yet. I earned the Lisa superhero and the same thing is happening...she doesn't show up as a option to fight felons. I also still cannot do social fights AND I never received the Red Soilvant factory. I am really missing out on the new updates and I feel like EA is giving me the run around. After two chat sessions and three phone calls with incompetent customer service, the last person I spoke with said I would receive an email so they can go into my account and fix it. I still haven't received that email. I'm so frustrated and I don't understand why they can't fix the problem. I think I may be done with playing this game if it's going to be like this. Anyone ever have good luck with getting help? Thanks!
  • IckabodSchrek
    5912 posts Member
    edited July 2016
    amyk77 wrote:
    I am very upset that my issue has not been resolved yet. I earned the Lisa superhero and the same thing is happening...she doesn't show up as a option to fight felons. I also still cannot do social fights AND I never received the Red Soilvant factory. I am really missing out on the new updates and I feel like EA is giving me the run around. After two chat sessions and three phone calls with incompetent customer service, the last person I spoke with said I would receive an email so they can go into my account and fix it. I still haven't received that email. I'm so frustrated and I don't understand why they can't fix the problem. I think I may be done with playing this game if it's going to be like this. Anyone ever have good luck with getting help? Thanks!
    Have you checked in your inventory? Don't know why, but that's where they sent mine this time. Or you may have some yellow highlighted tasks that need to be completed first. Check LPN's WALKTHROUGH in game section.
    DeesToonTown in Crawl to the Finish #The Grumple Is Free!
  • helpmewomba
    8 posts
    edited July 2016
    Hi

    Game shuts down every time I do one action in the game with the new superhero update. Like I play one battle, game shuts down . Tap some criminals, game shuts down . Open quest tab , game shuts down. It started after the western update now it's even worse. Also game shuts down when I try to go to my friend town .why is this happening?
  • nursedobhran
    6 posts Member
    edited July 2016
    Hey Devs! Come down from your ivory towers and fix the missing Teddy Gil's Deal!!
  • piggyyyyyy
    1 posts
    edited July 2016
    Hello EA,

    I have a problem with my springfield heights, my real estate value was reset to zero and all the jobs have been locked and i lost all of my products. please help, thank you
  • AKEMICHAN01
    10 posts
    edited July 2016
    Please please please will you fix my bugs??? I have posted a few times all the issues I have been having and I have not seen any improvements/fixes. My game crashes all the time. It is becoming too hard to actually play. My own Springfield crashes all the time, I can't get into any of my friends Springfields.

    Any help you can provide will be appreciated.

    Akemichan00
  • beccajp
    4 posts Member
    edited July 2016
    While battling fellons in my town I have had it happen several times now where I finish a battle an nothing happens. My characters remain after the opponent is defeated but the battle does not end. I have tried everything I could on my end and it keeps happening. The only way out is to click retreat.
    Post edited by Unknown User on
  • anthonioj
    1 posts
    edited July 2016
    after about 4 1000 mb downloads, it seems NOW, that i can't play the game without my iphone being connected to wifi. ...
  • kingfish73
    2 posts
    edited July 2016
    Hi,

    The system is requesting I upgrade the business centre to level 5, but it already is. Also I can't buy another one, I thought you were allowed to buy up to 10.

    I have tried to put the building in storage and bring it out to hopefully reset the quest but that didn't help either. Not sure what else to do.

    Thanks
  • shanette1
    1 posts
    edited July 2016
    Anytime I try to go to my friends towns, it throws me out of the entire game
  • superefrain7
    256 posts Member
    edited July 2016
    Hello EA,

    I bought the bundle of radioactive man-Kane manor- Bart man-bartman cave. I thought the first quest dawn of justness would appear but instead it appeared 2 quests for bartman. Should I wait to finish Dark Night Inception part 6 quest to start the quest that involves radioactive man, which is Dawn of Justness? Until now (July 11) I can't see that quest in my taskbook. Another thing I cannot send radioactive man to Kane manor please fix that. Thanks
  • mbuxton506
    2 posts
    edited July 2016
    EA_Gypsy wrote:
    Please use the following thread for any bugs or game issues you may spot while playing The Simpsons: Tapped Out.
    I'm trying to get on my game but it won't let me on, please can you help. I've turned my I pad of and on but no joy
  • edited July 2016
    Hi
    I'm level 60 and have done all the quests up to date but still haven't been able to build the hospital as it is still locked and I have the quest of making Apu re cooperate in hospital but can't do it as I can't build the hospital. It has been like this for a bit and thought it may get fixed but still no luck. I have re installed the game and still not unlocked.

    Thanks
  • KrustyBrand
    15340 posts Member
    edited July 2016
    Hi
    I'm level 60 and have done all the quests up to date but still haven't been able to build the hospital as it is still locked and I have the quest of making Apu re cooperate in hospital but can't do it as I can't build the hospital. It has been like this for a bit and thought it may get fixed but still no luck. I have re installed the game and still not unlocked.

    Thanks

    Not sure if this will help; from our FAQ:

    Springfield General Hospital - $65,500 (24 hour build) ($207,000)--added to game on 11/5/2012
    Quests:
    Dr. Hibbert prompts the building of the Springfield General Hospital. (General Hospital)
    **If this does not prompt then try building another orange house**
    1. Hibbert perform surgery (24 hours) (Operation!)
    2. Hibbert perform outdoor surgery (1 hour) (Such a Beautiful Day)

    Required Level: 24
    Required Quests:
    1. Business is Picking Up

  • estaesnues81
    1 posts
    edited July 2016
    TSTO Superheroes Event is full of issues.
    I regularly have battles that I win. With the last hit, I'm left on an empty battlefield and nothing happens.
    if I tap anything (which I have to or I get stuck there forever) it says I've lost the battle. This happens at least 2x a day.
    This happens both with quick battles and regular.
    I've contacted EA 4 times (!!!) about this, re-installed, and they say there's nothing they can do and I actually had to send the supervisor links to others on the forum complaining of the same problem. Incredibly frustrating, to say the least.
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