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The Simpsons: Tapped Out Bugs and Issues Thread

Replies

  • TimDurham75
    1 posts
    edited July 2016
    TSTO Superheroes Event is full of issues.
    I regularly have battles that I win. With the last hit, I'm left on an empty battlefield and nothing happens.
    if I tap anything (which I have to or I get stuck there forever) it says I've lost the battle. This happens at least 2x a day.
    This happens both with quick battles and regular.
    I've contacted EA 4 times (!!!) about this, re-installed, and they say there's nothing they can do and I actually had to send the supervisor links to others on the forum complaining of the same problem. Incredibly frustrating, to say the least.

    I will post as a Me Too. On two occasions now the game reports I "lost" when fighting criminals in the Alley despite having just defeated them all. The final punch clears the screen of all characters and then reports I lost, despite having just defeated all, as is reported by others. I also note the swap operation can get "stuck" and does not actually allow selection of alternatives - the pointers are displayed but they do not respond and operation must be cancelled. The solution to that requires another punch to be thrown and then the function restores to proper selection, on the next round. Whilst there may be nothing EA can do to revert the result within any single game I don't accept you cannot fix the bugs in the game. This is an issue.

    As posted elsewhere on others reporting this issue as the "Accepted Answer" it apparently happens if you "rush" the final win animation so that it does not display. Don't rush the final punch. The problem is this only takes accidental extra taps to occur and then is too late.

    I am annoyed because it ruins my perfect battle score otherwise.
    Post edited by Unknown User on
  • TeresaWeatherwax
    11 posts Member
    edited July 2016
    Hi Gypsy. The game still crashes ever time I try to start it and access my Origin-associated game. It lets me sign into Origin, but then then I tap to continue it crashes. However if I sign out of Origin, I can start and play an anonymous game with no problems. Any idea how to fix that? I've completely closed the app (per the instructions EA posted recently) and restarted it several time.

    Thanks!

    Im having the same issue.
  • cdivincenzo
    1 posts
    edited July 2016
    Hello EA- I have had a problem with the Monorail in my Springfield since Monday July 11th, around 3 AM EST. Rather than the weekly countdown to earn five donuts it has been a 50 day countdown since then. I did call about this but was told the studio team were the only ones who could help.

    Any way you can reset the timer to see if it will go back to the 7 day countdown? I'd love to get started on the new week that started today!

    Thanks,
    Chris
  • KrustyBrand
    15340 posts Member
    edited July 2016
    Hello EA- I have had a problem with the Monorail in my Springfield since Monday July 11th, around 3 AM EST. Rather than the weekly countdown to earn five donuts it has been a 50 day countdown since then. I did call about this but was told the studio team were the only ones who could help.

    Any way you can reset the timer to see if it will go back to the 7 day countdown? I'd love to get started on the new week that started today!

    I’m not sure what the “studio team” is, but no one from EA is here; this is a users forum. If you still have an open support ticket from your previous contact with EA, I’d suggest recontacting them.
  • fo2mik
    2 posts
    edited July 2016
    Hi

    I have encoutered a few problems with Tapped Out lately. My Iphone 5 cannot display the game properly as items are like defragmented and layers aren't displayed properly. Can You solve this problem please?

    Best regards Michael (Fo2mik)
  • Ehckstoo
    13 posts
    edited July 2016
    During the last few days, the first group of felons always glitches. I release the group from orphan alley and proceed to fight. I kill the last felon and all characters dissappear. I can not retreat, heal, or do anything. The rotate button is greyed out, the healing drink can be clicked but has no result. The fight button can be clicked, but has no result. Then I get a message stating I lost the battle, even though I had 3 characters with health and dealt the killing blow to the last felon. This happens with every first group every 4 hours. I expect no resolution but oh well, they asked me to report it so I am. This has dropped my earnings of event currency considerably.
  • Ap0ph3s
    1 posts
    edited July 2016
    Hi,

    There is a bug which I haven't read about in the last few pages so I guess it is not that common.

    Every time I beat the giant lobster pinchy for the first time I can#t get back into the game afterwards and all progress is lost. This happens if I close the app and start it again or if I just visit another springfield and the try to return to mine. The app is then stucked at the synchronizing step.
    Deleting all data so it downloads again or reinstalling only brings me back to the point before I've beaten pinchy so it appears that at least on my device the synchronisation after this specific tasks fails.

    Thanks for the continous work on this game!

    Best regards,
    Ap0ph3s
  • PlayerSha
    1 posts
    edited July 2016
    I also have issues with the lobster fight... When I fight the giant lobster for the first time, at the end of the 4h fight it says that I'm still 0/7. I have to re-start the task, and then it works fine.

    But at every step, the first 4h doesn't count...
  • bluyoshi88810
    1455 posts Member
    edited July 2016
    The game freezes now every time I try to redesign my town. I had to force close my device twice today. Very frustrating.
  • Bandeko
    3 posts
    edited July 2016
    After today's patch, Springfield Dump is broken, only gives mouse sounds when clicked, no way to make garbage.
  • sini-sisu
    2 posts
    edited July 2016
    Bandeko wrote:
    After today's patch, Springfield Dump is broken, only gives mouse sounds when clicked, no way to make garbage.

    Same here!
  • Nepasch
    1 posts
    edited July 2016
    Ich kann seit dem update die Müllhalde nicht mehr anklicken um Müll zu sammeln damit ich Produkte herstellen kann um somit die quest für das event zu beenden ! ID : Nepasch
  • katieking619
    10 posts Member
    edited July 2016
    My garbage dump is also broken after the update. Can't click on the dump to make it produce trash. Sometimes I'll get an empty queue but most times it just makes a clicking noise. My husbands dump works just fine.
  • ychan87
    2 posts Member
    edited July 2016
    I have this garbage dump problem too. Can't use the city dump to collect the junk . Nothing happens when i tap it. hope there is a fix for this soon.
  • OlCeePee
    3 posts Member
    edited July 2016
    My game keeps freezing (at different points) then the game crashes.
    Pretty frustrating. Started with the last super hero update, thought itd change by now but apparently not.
    Thanks.
  • isomgmsghs
    5 posts Member
    edited July 2016
    My garbage dump isn't working either. Also is there a level cap anymore?
  • HomersBBBQ
    1 posts
    edited July 2016
    Somehow inadvertently had ~200 donuts (I think) deducted to upgrade Burns Summer Mansion from Level 15 to Level 16, which is useless (and after playing late into night to get it to Level 15!).

    Please refund my donuts and knock my building back down to level 15.

    Thank you!

    HomersBBBQ
    MayhemID 43610241323415602696748830738706663792
  • KrustyBrand
    15340 posts Member
    edited July 2016
    HomersBBBQ wrote:
    Somehow inadvertently had ~200 donuts (I think) deducted to upgrade Burns Summer Mansion from Level 15 to Level 16, which is useless (and after playing late into night to get it to Level 15!).

    Please refund my donuts and knock my building back down to level 15.

    Thank you!

    HomersBBBQ
    MayhemID 43610241323415602696748830738706663792

    You’ll need to contact EA to try and obtain your donuts. (This is a users forum.) Here’s a link with contact information:

    http://forum.ea.com/eaforum/posts/list/10352551.page
  • davidj1969
    1 posts
    edited July 2016
    Hi

    Getting constant crashes since the super heros takedown, especially when trying to re-design the town
  • masc2279
    1 posts
    edited August 2016
    There is a bug with the new Monorail Tunnel it does not align with current track layouts that i have throughout my whole city. There is no way to make the tunnel line up since there is only 4 places you can place the tunnel and no fine tuning of location.

    I have contacted support and they said that this is a known bug and to place the comment here not sure why. But as of right now the tunnel is useless.

    image1.PNG
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