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The Simpsons: Tapped Out Bugs and Issues Thread

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  • Game crashes when I go to my neighbors towns.
  • My Gnome in a Box is refusing to leave his box. For the past 8 hours, the Gnome in a Box page has told me that he is out of the box but when I click Do It, it just goes to my Gnome sat in its box. There's no radar. Nothing.
  • My Gnome in a Box is refusing to leave his box. For the past 8 hours, the Gnome in a Box page has told me that he is out of the box but when I click Do It, it just goes to my Gnome sat in its box. There's no radar. Nothing.
    Check this thread for help:
    https://forums.ea.com/en/the-simpsons-tapped-out/discussion/87034/gnome-wont-leave-the-box#latest
    Answers HQ Hero HELP THREADS
  • uqreject wrote: »
    Game crashes when I go to my neighbors towns.

    Me too.
  • This is without a doubt the buggiest event I have ever tried to play in three years. The game won't load and either freezes or crashes during the load screen and when I do finally get in the game, it freezes when I try to visit my friends. My gnome tracker vanished two days ago and hasn't been back so that portion of the prize track isn't happening for me. I try to play on Kindle.
  • Gnome won't leave box.
    It has been a day and a half and the gnome stays in the box. When i login there is a banner that reads he escaped, but is still in the box. The gnome tracker has also disappeared. The only device i use to play the game is a Samsung galaxy.
  • Me too. Can't complete daily challenge for gnome.
  • Aelein wrote: »
    Me too. Can't complete daily challenge for gnome.

    According to a thread in the Game Discussion subforum, going to Krustyland and returning remedies this problem.

  • I earned the New God Mr. Burns while visiting friends' towns and it never appeared in my inventory upon returning home.
  • Nice one. After the update the game chrashes as soon as I start it and if I am able to open it it will crash when I visit a friends town..... I re-installed twice but no solution....
  • Every time I open the game it crashes! So frustrating!
  • For crashing issues try having a look a look at this thread:
    http://answers.ea.com/t5/The-Simpsons-Tapped-Out/How-to-resolve-crashing-freezing-and-loading-progress-issues/m-p/5716153#U5716153
    When you start tapped out, don't have any other apps etc. running at the same time, as it uses a lot of memory to play.
    Answers HQ Hero HELP THREADS
  • Game has been stuck on Bart screen for at least 8hrs, many people having this issue.
    Playing since Aug 2011
  • 111flotus111
    5 posts Member
    edited December 2016
    Dear ea peeps,
    EA support asked me to ask you guys how to fix a problem
    Facade/skin from the church of Springfield is missing.
    Does anyone have any tip?
    Post edited by 111flotus111 on
  • Act two for the event started, and my gnome level has been reset to 1 when i was at 10 before. This is incredibly frustrating. Ive tried resetarting my ipad, closing the game, etc but nothing has been working.
  • Act two for the event started, and my gnome level has been reset to 1 when i was at 10 before. This is incredibly frustrating. Ive tried resetarting my ipad, closing the game, etc but nothing has been working.

    A different gnome-related problem than the one you describe is usually fixed by traveling to Krustyland and back again. It’s a bit of a long shot, but this might work with your problem as well.

  • 111flotus111
    5 posts Member
    edited December 2016
    I cannot believe how shoddy the support has become. Is it really fair to ask us help each other like this? Everyone is just flooding the forum with questions instead of having a technical, paid, support employee helping us.
    I fear that no one can help me get back a skin/facade that has vanished.
    And when I remind support about my case they just send me the standard crud and tell me I will get donuts - which I never receive.
    I don't get it.

    Are you guys happy with this? I've spent a hundred dollars on the game. I'm not satisfied.
  • I cannot believe how shoddy the support has become.

    Become? I’m certainly not supporting either the level or the quality of EA’s help but it's always been like this.

  • Minor issue to report. When placing the fir is murder tree, I didn't get my 200 brooches.
  • I am not sure if I have an actual issue or if I have missed something in the gameplay, but I have no option to use this event's gift vouchers (those green things the gnome drops or I can get when I purchase certain items in the store). I understand there are supposed to be gift boxes, but I haven't seen them yet. I am living in Canada, using both an iPad Pro and an iPhone 6, both with the latest iOS updates. Anyone with any input? Thanks.
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