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The Simpsons: Tapped Out Bugs and Issues Thread

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  • BotaCakes
    5 posts Member
    edited November 2021
    I also can't finish any of the quests from the event because my characters only earn money and XP. There's no way to finish them and no way to opt out.
  • 11EEvey wrote: »
    Contact EA for issues with the Halloween event end

    How do you contact them?
  • Contact EA through the game, the site https://help.ea.com/en/contact-us/?product=the-simpsons-tapped-out
    or on Twitter https://twitter.com/EAHelp/
    Chat or phone is best during business hours in US Central Time M-F
  • I try to contact them but not I can't even log in, to ask about login you need info you get after logging in. What the pee....tell me they are fixing the crap or losing stock price due to everyone having the same problem. Oh, I added an avatar & there no option to be avatar less, ie delete. Beep.
  • @msuchdeo
    Enter 0000 for your mayhem id since you don't have it.
    You are a new member until you reach a certain number of points and posts after that you can upload an avatar
  • I have the same problem and already contacted EA through the game. However, they answered by e-mail and told me to post the bug here.

    Is there anybody who can help with this problem????
  • To get a code, you go in anonymously, then when get to friend options there a place to login, if you still can't log in there contact. But I was told many are havong the same issue as me & they are working on a solution. I don't know if that includes the Halloween issue, which is what got me to this point.
  • If it matters, I am now able to be logged in, the Halloween issue is not fixed, & I'll wait for a post quest update or something.
  • @msuchdeo @SteffiTr If you have issues with the last tasks of the Halloween event only ea can help you.
    Contact EA through the game, the site https://help.ea.com/en/contact-us/?product=the-simpsons-tapped-out
    or on Twitter https://twitter.com/EAHelp/
    Chat or phone is best during business hours in US Central Time M-F
  • [quote="11EEvey;c-2210730"]@msuchdeo @SteffiTr If you have issues with the last tasks of the Halloween event only ea can help you.
    Contact EA through the game.[/quote]

    That's exactly what I did and their advice was to post the problem here. The event gave me the link to this forum. So the matter is running in circles.
  • [quote="11EEvey;c-2210730"]@msuchdeo @SteffiTr If you have issues with the last tasks of the Halloween event only ea can help you.
    Contact EA through the game.[/quote]

    That's exactly what I did and their advice was to post the problem here. They even gave me the link to this forum. So the matter is running in circles.
  • @SteffiTr They tell you that to get rid of you. Now you can tell them you already did and were told they need to help you.
    Chat or phone is best during business hours in US Central Time M-F
    Email is he worst way to get help Twitter is better
  • I also have the Halloween-issue and contacted the support. I got a reply via E-mail that i should post my Problem here: https://forums.ea.com/en/the-simpsons-tapped-out/categories/bugs-issues - It looks like there is noone in here capable of helping either....
  • @uF_ReD_EaGLe they tell you that to get rid of you and it almost always works. Contact them again.
    Email is the worst way to get any help
    Contact EA through the game, the site https://help.ea.com/en/contact-us/?product=the-simpsons-tapped-out
    or on Twitter https://twitter.com/EAHelp/
    Chat or phone is best during business hours in US Central Time M-F
  • I have an bug report after the dino event the special tasks for the items does no longer give the items, only cash and xp.
  • Fixed in the newest store update
  • Here’s a fix for iPhone. Make sure you have ea.com, Game Center and/or Facebook backup of your game. I have all 3.
    Delete the App. Game says all data will be deleted (it’s the basic game not your “saved” data). Then do a hard shut down (not just turning off) of your phone. Wait a couple seconds and restart. Then download App; this will take awhile depending on your connection. I have wifi and it took me 20 minutes to download the 2.2GB. Sign into your ea.com account and the game should be working. It collected syringes for me.
  • @mnboundwalrus The new update fixes this, you should not need to clear your cache but it can't hurt I guess. You shouldn't need to uninstall to fix it
  • @11EEvey I saw your comment about the update fixing this before I posted. The update didn’t fix this in my game, hence the uninstall. Uninstalling has fixed problems in the past, except for one time when the fix was to remove and rebuild Krusty Burger. 😳
    Presently I just “collected” from Jackpot Realty and should have received 5 land deeds. The game says I received zero. Is there another update that’s going to fix this? 😂
  • @mnboundwalrus Jackpot Realty gives Maps, not Deeds. Maps show up in the prospector shack character task area in the _/3 section. You must send the characters to make the deeds
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